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Arrowhead Honda

Peoria, AZ

4.6
3,422 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,422 reviews

August 09, 2016

Thank you Alex Alex McDonald is a wonderful, personable salesman. I am extremely happy with my new Honda Accord. It was a pleasure doing business with Arrowhead H More

by carguyalex456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Aug 11, 2016 -

Arrowhead Honda responded

Thank you very much for taking the time to review Alex McDonald. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com""

August 09, 2016

great experience I was looking into buying a car. I started off with requesting quotes online through the different dealerships in the valley. Not only was Alex McDo More

by Tyler Arnaiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Aug 09, 2016 -

Arrowhead Honda responded

Tyler, Thank you very much for taking the time to review Alex McDonald and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com""

August 08, 2016

A Surprisingly Great Car Buying Experience Most of us don't expect to actually have fun dealing with car a car salesman, but that is what happened to us this past Saturday. Sam Slater was low More

by Art Blum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Slater
Aug 09, 2016 -

Arrowhead Honda responded

Art Thank you very much for taking the time to review Samuel Slater and Jason Heximer. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com"

August 08, 2016

Rude Salesperson We stopped in to ask if we could title a new car in Arizona when we lived in another state. The salesman that helped us was Johnny. We told him we w More

by snowbirds
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Johnny Martinez
Aug 15, 2016 -

Arrowhead Honda responded

"Thank you for reaching out to me. I have sat down with the salesperson and the manager and discussed what had happened and what could be done differently. I always say people will remember if your customer service was really great or really terrible, I always hope they will walk away remembering this was really great. Unfortunately, this is not the case with you. Then ones who represent our company the most are our salesman . If that person represents our company in a good way, our customers will remember Arrowhead Honda fondly. If that salesman represents our company in a negative way, we will probably lose a customer and garner some bad press.( as what happened ) Customer service is vital to the overall health of our dealership and it takes so little effort to have effective, friendly customer service, and the benefits are numerous. I truly want to apologize on behalf of Arrowhead Honda and also want to let you know the proper actions have been taken in regards to this. I Thank you so much for making me aware of such a negative experience, it helps to know what we are doing wrong so that we may maintain the excellent customer service we strive for, and to learn from the wrong so as to fix what isn’t working. Please let me know if you would like to give me any further information and if by any chance you will give us a 2nd try to make this right. I always say we can’t fix the past mistakes but we can try and make them right. Sincerely , Jill Chafitz Director of Customer Relations 623-815-2040 jchafitz@arrowheadhonda.com "

August 08, 2016

Great experience We were dreading the car buying process but Tony Toaca made our experience easy. Tony was very professional during the entire process and he streamlin More

by CDT7782
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Toaca
Aug 08, 2016 -

Arrowhead Honda responded

Thank you very much for taking the time to review Tony Toaca. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com"""

August 05, 2016

salesman, Tony Cicala Tony C was a very good salesman. He was not going to let me leave without buying a new car. I had spoken with him over a year ago and he knew I was More

by biggar,beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David McKee, Richard Ellis, Tony Cicala
Aug 08, 2016 -

Arrowhead Honda responded

Beverly, Thank you very much for taking the time to review Richard Ellis, Jason Heximer, and Tony Cicala. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

August 04, 2016

Great Buying Experience Right from the start, Alex was (literally) running around to get the car I wanted to test drive, get paperwork in order, get the car ready for us to t More

by Randy Roberts
Recommend Dealer
Yes
Employees Worked With
Alex McDonald
Aug 08, 2016 -

Arrowhead Honda responded

Mr.Roberts ,Thank you very much for taking the time to review Alex Mcdonald. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com""

August 03, 2016

Very Good Service Department and Staff Sean Hoopes is the best of service folks I've ever delt with. My car came in yesterday because it wouldn't start, Found out the Honda Dealership put More

by Jeanshonda2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Hoopes
Aug 08, 2016 -

Arrowhead Honda responded

Jean,Thank you very much for taking the time to review Sean Hoopes. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com""

July 30, 2016

Matt really went the extra mile, literally After dealing with some pushy salespersons offering bad deals at other places, I was ready to check out some Hondas. Due to some unique circumstances, More

by Josh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Aug 01, 2016 -

Arrowhead Honda responded

Josh ,Thank you very much for taking the time to review Matt Thorpe. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com"

July 29, 2016

Matt was great to work with! Matt Thorpe was a pleasure to work with! He took time to show me the features of my new car and to answer all of my questions. He is still available t More

by Sandy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Jul 29, 2016 -

Arrowhead Honda responded

sANDY, Thank you very much for taking the time to review Matt Thorpe. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com""

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