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Arrowhead Honda
Peoria, AZ
3,417 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.”
At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years.
We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,417 reviews
September 01, 2016
2016 CR-V This is my second vehicle purchased from Arrowhead over the last three years. Gary was great at showing the difference between the HR-V and the CR-V This is my second vehicle purchased from Arrowhead over the last three years. Gary was great at showing the difference between the HR-V and the CR-V which lead to me making the right decision for me. Great car and great dealership with great people to work with. More
by Coppersunset
Employees Worked With
Gary Hamilton
August 31, 2016
Buying a new car from Celeste We have purchased three Honda's from Celeste and each time has been an enjoyable experience. Celeste is VERY helpful and sincere. We highly recommend We have purchased three Honda's from Celeste and each time has been an enjoyable experience. Celeste is VERY helpful and sincere. We highly recommend her. More
by JIm & Coleen
Employees Worked With
Celeste Fitzpatrick
August 30, 2016
Buying A Car With Dino I've worked with Dino for 5 or 6 years now and he is always willing to go above and beyond besides that he's a nice guy, I don't need to work with an I've worked with Dino for 5 or 6 years now and he is always willing to go above and beyond besides that he's a nice guy, I don't need to work with anyone else. There is no need for me to ever go to another dealership, I just bummed that I have 5 stars to rate should have more. More
by Lizzie's Car
Employees Worked With
August 23, 2016
Bully Sales People Yesterday, I stopped by Arrowhead Honda with my mom to check out the Pilots since her's was recently totaled in an accident. My mom is a lifetime Hon Yesterday, I stopped by Arrowhead Honda with my mom to check out the Pilots since her's was recently totaled in an accident. My mom is a lifetime Honda driver, making this her 5th in 35 years. Money in hand and totally ready to buy, we stopped in to see what the new Pilot looked like in person. I had just recently purchased my own vehicle, so my mom wanted me to do the talking. First of all, my mom inquired about a specific color Pilot and the internet sales guy responded that they didn't have that color in stock, but there was a white one in the model she was looking for. Since this location is the same one that her previous Pilot has been faithfully serviced at for the last 10+ years (she even buys tires there - something I would never do at a dealer), we still went to check it out. Turns out, he read his inventory wrong, there wasn't a white one in that model. In fact, there wasn't any color in the model she wanted... wait.... no he found one in grey to check out. Hmmmm he certainly wasn't the smartest guy on the block, so okay, that's fine, no harm no foul that he doesn't know how to read an inventory report. The color was still not her first choice, but we looked at it and took it for a test drive. The salesman showed us the features, everything okay so far. At the end of the drive, we say that we want to see what the pricing and financing options were to buy it. The salesman was nice enough, albeit really rough around the edges. His presentation of the numbers was not concise or sharp, but it was okay. Then a small, fast-talking, arrogant, loud guy walks up and talks about how we lucked out, how this car was promised to someone else (he shows me their name on his inventory sheet), taps my shoulder like I'm his buddy, laughing to himself, etc. We then continued to talk numbers with the Salesperson who was not clear on where all his figures (accessories, tax, base price, etc) were coming from (again, not the smartest person, really really rough around the edges, and kind of a muffled talker). When we saw the finance options, my mom remembers that she had an offer at her credit union that was better than the numbers this guy was talking, so he showed us that monthly payments at that reflected that rate. Then this manager guy comes over again, and asks about the rate we said that was offered at the credit union. He proceeds to show print outs from that bank that are no where near that rate my mom remembered. His attitude was so aggressive and forceful and essentially made us sound like deliberate liars. I've never seen someone who wants to sell something act so dismissive and loud - he was talking so loud that everyone in the showroom could hear how he thought we were idiots. He then walked away. In the meantime the salesman passed a credit/sales form to my mom to fill out - I looked at it as asked what that was because we didn't settle on a price at all. The salesman said that he showed the price, so he thought we had a deal. I turned to my mom and said to get out of there and I told the salesman that there's no way we are doing business there because of that manager. Turns out, my mom was mistaken and when we got home and double checked, the rate was the same as the Honda offered rate. However, the experience there was bullish and demeaning. Not to mention that the manager ran out to our car while we were leaving, leaned inside and harassed me about what was wrong and what he could do. This is the exact behavior that exemplifies why we needed to leave at that moment. It felt like he was practically coming at me with a bat with his tone and pushy behavior. A few hours later we went to Earnhardt in Avondale and was helped by a gracious, honest, straightforward salesperson (Johnny) and purchased the exact vehicle we test drove at Arrowhead. Don't worry, my mom won't be servicing her new Pilot at Arrowhead either. More
by megsix
Employees Worked With
unknown
August 23, 2016
Don't waste your time going to any other dealer Celeste Fitzpatrick makes the purchase of a new car so much easier and more enjoyable that at any other dealer. She actually CARES about your needs an Celeste Fitzpatrick makes the purchase of a new car so much easier and more enjoyable that at any other dealer. She actually CARES about your needs and brainstorms the pros and cons of all your options. Never at any time was there any pressure. Although I bought my older CR V from her years ago, I stopped by another dealer first. It served to show me the difference real professionalism can make....and the offer was more to my liking as well. I highly recommend her. More
by Ladybug
Employees Worked With
Celeste Fitzpatrick
August 22, 2016
Please do not bother going to any other Honda dealership in Please don't bother to go to any other Honda dealership in the state of Arizona. My family and I have bought several cars from this dealership and had Please don't bother to go to any other Honda dealership in the state of Arizona. My family and I have bought several cars from this dealership and had all of them serviced here. Make sure you that you go see and talk to David McGuire in the service department. He is very professional and will make sure that you leave there with a smile on your face. Also, if you get a chance, go speak with Jill Chafitz. Jill will be able to answer any questions you have and if there's anything you need she will make sure that she gets it for you. I really enjoy coming to this dealership because once you walk in there everybody is so friendly and they actually make you feel like you were right at home. I wish I could give more than 5 stars but that's all I can give at this time. More
by Chrislang
Employees Worked With
David McGuire, Jill Chafitz
August 20, 2016
Celeste Review after Purchase of 2016 CRV from Alan Meiers My wife, Carla, and I have purchased CRV's from Celeste since 2006. She has always treated us fairly and has been solid with her word. Celeste conduct My wife, Carla, and I have purchased CRV's from Celeste since 2006. She has always treated us fairly and has been solid with her word. Celeste conducts herself in a very professional manner. She is always friendly, courteous and makes us feel at home. Her vast business experience and knowledge is evident when interacting with her. We always know exactly what she can do on a deal with no last minute surprises. Alan and Carla Meiers Scottsdale More
by wildcatsaz
Employees Worked With
Celeste Fitzpatrick
August 19, 2016
"Celeste is the Best" My wife and I really enjoyed working with Celeste Fitzpatrick!! She is very knowledgeable and fun to work with. Celeste's customer service skills rank My wife and I really enjoyed working with Celeste Fitzpatrick!! She is very knowledgeable and fun to work with. Celeste's customer service skills rank second to none. We would definitely purchase another vehicle from her!! More
by YongKelly11
Employees Worked With
Jimmy Ou, Celeste Fitzpatrick
August 18, 2016
2012 CRV I was towed in from Honda Care that made me wait three hours only to be harassed by two service tech telling me I need maybe a battery or a positive h I was towed in from Honda Care that made me wait three hours only to be harassed by two service tech telling me I need maybe a battery or a positive harness for a cost of over six hundred , and that my alternator is fine and when I said No bring my car around they can not because it's in the car wash, What in the xxxx is it doing in the car wash when they should have it in the shop. I took it some where else close by and it was the Alternator after all which is under warranty. RESULT they are RUDE, Arrogant, Lie, Taking advantage of woman, will never return, have had stolen Items in the last year from there staff when brakes were done. WARNING More
by worstexperiance
Employees Worked With
Sean Hoopes
August 17, 2016
Jeff Anderson was great! I recently leased a 2016 Honda Civic from Arrowhead Honda. This was a small challenge of a purchase for me since I needed to trade in a car that I st I recently leased a 2016 Honda Civic from Arrowhead Honda. This was a small challenge of a purchase for me since I needed to trade in a car that I still owed money on and I needed to work with my financial advisor to secure funds from an account. I did lead with this...Jeff was great and extremely helpful in answering questions and following up on all of the key points of the transaction. I would recommend him to a friend that is looking for a vehicle. My son accompanied me and was also poised to purchase a Honda Pilot that very day. Jeff thoroughly explained the Pilot manufacturing situation to my son and did not pressure him into a different vehicle. I removed one star for the following reason: for reasons that we didn't understand, the Sales Manager was sent to us and was quite aggressive and energetic in dealing with us. It was certainly not appreciated and was off putting to us both, he promised to return and provide more information about the Pilot and never did. Other than this guy, the experience was very good... More
by LJ Bush
Employees Worked With
Jeff Anderson
