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Arrowhead Honda
Peoria, AZ
3,422 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.”
At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years.
We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,422 reviews
September 08, 2016
From Element to CRV We came to the dealership for the purpose of having periodic maintenance done to our 2004 Honda Element and finding what its current value was. After We came to the dealership for the purpose of having periodic maintenance done to our 2004 Honda Element and finding what its current value was. After meeting with John, we were passed to Gary Hamilton, who listened to our opinions and needs and spent whatever time was necessary to narrow down a choice of vehicle which would meet our current and future needs. Needless to say, after returning home and discussing our options, we returned to the dealership the same day and consequently purchased a CRV. Thanks to all the individual effort put forth by Gary and Chris we are very pleased with our decision. More
by gunner207
Employees Worked With
Gary Hamilton
September 07, 2016
I was dreading the whole car sales experience. I was not looking forward to car shopping with my daughter. The process takes so long. But I was pleasantly surprised at Arrowhead Honda and with our I was not looking forward to car shopping with my daughter. The process takes so long. But I was pleasantly surprised at Arrowhead Honda and with our sales person Brian Alexander. Brian really nows his stuff, I feel we got a very fair deal on our new Honda and our trade and the process was much shorter than many of my past experiences. Thank you Brian! More
by lorik
Employees Worked With
Brian Alexander
September 07, 2016
Deal went exactly as I'd hoped! Dealers have usually been my last source for buying a vehicle. However, this time I decided to try buying via the Internet and see just how the experi Dealers have usually been my last source for buying a vehicle. However, this time I decided to try buying via the Internet and see just how the experience would be. Well, from start to finish every step was just as I hoped it would be thanks to Bill Kopta and Tracey Ford. Tracey quickly got me to a price quote (OTD) that worked for me and Bill was superb in taking care of finishing the sales process. If any dealer needs a model to follow for Internet sales, Arrowhead is it. Thank you Tracey & Bill. More
by DAVE D.
Employees Worked With
Tracey Ford, Bill Kopta
September 06, 2016
Leasing a Honda Civic After selecting a 2016 Honda Civic EX I had to decide to finance a purchase or a lease. Having never leased a vehicle I had many questions for Jeff So After selecting a 2016 Honda Civic EX I had to decide to finance a purchase or a lease. Having never leased a vehicle I had many questions for Jeff Sokol, a business manager at Arrowhead Honda.I was impressed with his knowledge, honesty and taking the time to give me detailed information about a lease vs purchase. Lease terminology, cost, effects on residual value all were patiently explained to me so that I could make an informed decision. I was never pressured to make an immediate decision, as Jeff wanted me to be comfortable with my choice and he wanted to give me as much time and information as I needed. I chose to lease the vehicle and Jeff explained line by line how the financing for a lease worked, I asked about any options or programs that effect a lease and Jeff took the time to explain them. I selected an option that would benefit me and the value of the vehicle when I trade up for a new lease. Thanks to Jeffrey Sokol my questions were answered, an informed decision was made, and I am very comfortable with my choices. Its reassuring to know that the finance and sales departments will take the time to inform a customer of their options while treating them as you would treat a close friend. A+++ to Jeff. More
by mack pierce
Employees Worked With
Jeffrey Sokol
September 02, 2016
When Buying a Car... Ask for Celeste Fitzpatrick If you are looking to buy a Honda, Arrowhead Honda is the place to shop. Working with Celeste Fitzpatrick, to buy my third Civic, made the experience If you are looking to buy a Honda, Arrowhead Honda is the place to shop. Working with Celeste Fitzpatrick, to buy my third Civic, made the experience most enjoyable. I would not want to work with anyone else. She is so kind, patient and knowledgeable. I felt like she was buying the car with me not that I was buying it from her. She kept me so up-to-date with the status of my new car that I felt like I was her only customer. I loved that when I picked up my car yesterday she took the time to explain all the car features. Celeste made the entire car buying experience stress-free which is how it should always be. THANKS CELESTE, I LOVE MY NEW CAR!!!! More
by s.brown
Employees Worked With
Celeste Fitzpatrick
September 01, 2016
2016 CR-V This is my second vehicle purchased from Arrowhead over the last three years. Gary was great at showing the difference between the HR-V and the CR-V This is my second vehicle purchased from Arrowhead over the last three years. Gary was great at showing the difference between the HR-V and the CR-V which lead to me making the right decision for me. Great car and great dealership with great people to work with. More
by Coppersunset
Employees Worked With
Gary Hamilton
August 31, 2016
Buying a new car from Celeste We have purchased three Honda's from Celeste and each time has been an enjoyable experience. Celeste is VERY helpful and sincere. We highly recommend We have purchased three Honda's from Celeste and each time has been an enjoyable experience. Celeste is VERY helpful and sincere. We highly recommend her. More
by JIm & Coleen
Employees Worked With
Celeste Fitzpatrick
August 30, 2016
Buying A Car With Dino I've worked with Dino for 5 or 6 years now and he is always willing to go above and beyond besides that he's a nice guy, I don't need to work with an I've worked with Dino for 5 or 6 years now and he is always willing to go above and beyond besides that he's a nice guy, I don't need to work with anyone else. There is no need for me to ever go to another dealership, I just bummed that I have 5 stars to rate should have more. More
by Lizzie's Car
Employees Worked With
August 23, 2016
Don't waste your time going to any other dealer Celeste Fitzpatrick makes the purchase of a new car so much easier and more enjoyable that at any other dealer. She actually CARES about your needs an Celeste Fitzpatrick makes the purchase of a new car so much easier and more enjoyable that at any other dealer. She actually CARES about your needs and brainstorms the pros and cons of all your options. Never at any time was there any pressure. Although I bought my older CR V from her years ago, I stopped by another dealer first. It served to show me the difference real professionalism can make....and the offer was more to my liking as well. I highly recommend her. More
by Ladybug
Employees Worked With
Celeste Fitzpatrick
August 23, 2016
Bully Sales People Yesterday, I stopped by Arrowhead Honda with my mom to check out the Pilots since her's was recently totaled in an accident. My mom is a lifetime Hon Yesterday, I stopped by Arrowhead Honda with my mom to check out the Pilots since her's was recently totaled in an accident. My mom is a lifetime Honda driver, making this her 5th in 35 years. Money in hand and totally ready to buy, we stopped in to see what the new Pilot looked like in person. I had just recently purchased my own vehicle, so my mom wanted me to do the talking. First of all, my mom inquired about a specific color Pilot and the internet sales guy responded that they didn't have that color in stock, but there was a white one in the model she was looking for. Since this location is the same one that her previous Pilot has been faithfully serviced at for the last 10+ years (she even buys tires there - something I would never do at a dealer), we still went to check it out. Turns out, he read his inventory wrong, there wasn't a white one in that model. In fact, there wasn't any color in the model she wanted... wait.... no he found one in grey to check out. Hmmmm he certainly wasn't the smartest guy on the block, so okay, that's fine, no harm no foul that he doesn't know how to read an inventory report. The color was still not her first choice, but we looked at it and took it for a test drive. The salesman showed us the features, everything okay so far. At the end of the drive, we say that we want to see what the pricing and financing options were to buy it. The salesman was nice enough, albeit really rough around the edges. His presentation of the numbers was not concise or sharp, but it was okay. Then a small, fast-talking, arrogant, loud guy walks up and talks about how we lucked out, how this car was promised to someone else (he shows me their name on his inventory sheet), taps my shoulder like I'm his buddy, laughing to himself, etc. We then continued to talk numbers with the Salesperson who was not clear on where all his figures (accessories, tax, base price, etc) were coming from (again, not the smartest person, really really rough around the edges, and kind of a muffled talker). When we saw the finance options, my mom remembers that she had an offer at her credit union that was better than the numbers this guy was talking, so he showed us that monthly payments at that reflected that rate. Then this manager guy comes over again, and asks about the rate we said that was offered at the credit union. He proceeds to show print outs from that bank that are no where near that rate my mom remembered. His attitude was so aggressive and forceful and essentially made us sound like deliberate liars. I've never seen someone who wants to sell something act so dismissive and loud - he was talking so loud that everyone in the showroom could hear how he thought we were idiots. He then walked away. In the meantime the salesman passed a credit/sales form to my mom to fill out - I looked at it as asked what that was because we didn't settle on a price at all. The salesman said that he showed the price, so he thought we had a deal. I turned to my mom and said to get out of there and I told the salesman that there's no way we are doing business there because of that manager. Turns out, my mom was mistaken and when we got home and double checked, the rate was the same as the Honda offered rate. However, the experience there was bullish and demeaning. Not to mention that the manager ran out to our car while we were leaving, leaned inside and harassed me about what was wrong and what he could do. This is the exact behavior that exemplifies why we needed to leave at that moment. It felt like he was practically coming at me with a bat with his tone and pushy behavior. A few hours later we went to Earnhardt in Avondale and was helped by a gracious, honest, straightforward salesperson (Johnny) and purchased the exact vehicle we test drove at Arrowhead. Don't worry, my mom won't be servicing her new Pilot at Arrowhead either. More
by megsix
Employees Worked With
unknown
