Arrowhead Honda

Fraud awareness buyers beware - look at your Lending vreako Fraud awareness - Buyers beware! Get your Lending Retail Breakdown before you sign. On August 7th 2017 we purchased a 2004 Jeep Grand Cherokee Lar Fraud awareness - Buyers beware! Get your Lending Retail Breakdown before you sign. On August 7th 2017 we purchased a 2004 Jeep Grand Cherokee Laredo from the Arrowhead Honda dealership located at 8380 West Bell Road in Peoria Arizona. The purchase price for the vehicle was $6,875, the dealership had added a $995 “Data Dot” fee which they had said was a mandatory theft prevention charge, a $409 Doc fee + taxes and title for a total amount financed of $8,994.25.   On August 16th 2017 (9 days later) we were contacted by James Hockett, the sales representative who sold us the vehicle, who at that time informed us that we could not get financing on the vehicle at the terms we had agreed upon (7.25%) due to “the car being so old” Vantage Credit union was to only bank willing to finance the loan but at the much higher rate of 9%. At this point we were feeling uncomfortable with the sale and the bait and switch type tactics we were experiencing. We, in writing, communicated with Mr. Hockett that the car had not been driven (since there was no financing at that point the car could not be insured) and that we did not agree to the new terms and we no longer wanted to move forward with the purchase, the deal was off, and we wanted to return the vehicle to the dealership. At 2:01pm we received a text from Mr. Hocket that his sales manager was busy and that we could bring the car back to the dealership; one hour later Mr. Hockett sent another text stating that Vantage Bank had made an exception on the loan. We texted him at that point that we had rescinded our offer, no longer wanted the vehicle, for him to inform the bank that we did not resign the documentation and that we had already contacted the DMV and our insurance company. His response was that we signed the original paperwork, nothing had changed, and they would no longer work with us. Again, this was 9 days after the original purchase & after they attempted to hike the interest rate an additional 1.75%, and all of this took place during a workday where my wife and I were not able to leave our place of employment to deal with the situation.   We requested and received a Lending/Retail breakdown from Vantage bank. It is my understanding that this is the document the bank uses to calculate the amount to lend on the vehicle. There are numerous misrepresentations on the breakdown we received. For example, our vehicle does not include 20” rims, premium wheels or a towing package. Another misrepresentation on the contract was the $995 charge for the Data Dot theft deterrent system. We were informed by the finance manager Cory Caldarazzo that this was a mandatory charge. We have since learned that this is not a compulsory charge and the cost to the dealership is negligible.   Due to the deceptive sales practices, the misrepresentation of the cost and value of the vehicle (both to us as consumers and to Vantage Credit Union), and the fact that we have, in writing proof that as of August 17th 2017 we had, by Arrowhead Honda’s own admission, no binding contract as of that date; this along with both a written decline of the deal by us and an acceptance of that decline by a representative of Arrowhead Honda we are requesting that Vantage Credit Union unwind the deal and allow us to return the car to the dealership.   We have included the correspondence between Arrowhead Honda and us along with this complaint. We will also be filing complaints with the DMV, FTC, CFBP, the AZ Attorney general, & the BBB. We request your assistance in this matter as soon as possible. More

Best auto buying experience ever If you're like me, you may be reluctant about buying a car because of a past experience that was not so good. At Arrowhead Honda, salesman Steven Ngu If you're like me, you may be reluctant about buying a car because of a past experience that was not so good. At Arrowhead Honda, salesman Steven Nguyen and finance manager Walter Mundt changed all that. Steven helped me with a trade-in and a purchase of a new CRV. I was treated with courtesy, attentiveness, and professionalism at all times. Steven was really skilled at laying out options, and I felt very confident about my final choice. Before I drove away in the new car, Steven did an outstanding job of getting me up to speed with all the key features. Walter made the financial transaction a breeze. He gave clear explanations, made sure I understood every step, and kept the paperwork organized. If you're surfing the web and trying to figure out where to go for a car, don't waste any more time - get over to Arrowhead Honda to see Steven and Walter. More

Love my new CRV When I was in the dealership having my "16 Pilot serviced I was checking out the new CRV . Steven Nguyen was close by and was very informative about a When I was in the dealership having my "16 Pilot serviced I was checking out the new CRV . Steven Nguyen was close by and was very informative about all the features this SUV had. He was very friendly and understood I would have to return another day with my husband. Several days later my we did return. Steven was very professional and was very interested in making sure we both drove the vehicle and knew about all the new technology. My husband was very impressed and agreed this was going to be our new Honda. Steven worked with us and made the deal possible, Walter Mundt, the financial manager, explained all the paper work and made the experience very pleasant. We would recommend Arrowhead Honda and Steven Nguyen. h More

LOVE IT!!! Glen is amazing! He did such a great job showing us around and making sure I walked away happy!! He has a new loyal honda Customer!First time car buye Glen is amazing! He did such a great job showing us around and making sure I walked away happy!! He has a new loyal honda Customer!First time car buyer and it was so easy! Thank you so much for helping me find the perfect car, I LOVE IT!!!!! Go see Glen!!! More

Friendly, professional treatment of a customer Matt and Larry Reid were at all times courteous and professional. I was buying a car for my granddaughter and she was also impressed with the treatme Matt and Larry Reid were at all times courteous and professional. I was buying a car for my granddaughter and she was also impressed with the treatment we received. Matt helped her understand all the technology features of the HR-V (which she understands much better than I. I would be happy to recommend this dealer to anyone. More

Very good service Jeff and Walter were very nice and professional. I had a great experience. It was quick and easy. Because of the great service I am a repeat customer. Jeff and Walter were very nice and professional. I had a great experience. It was quick and easy. Because of the great service I am a repeat customer. More

Great buying experience. I had a great buying experience working with Matt. He was very knowledgeable, helpful, patient and not pushy. I was able to test drive vehicles multip I had a great buying experience working with Matt. He was very knowledgeable, helpful, patient and not pushy. I was able to test drive vehicles multiple times without feeling pressured. Matt also explained all the electronics in my new car and answered all my questions. I love my new CR-V! More

David Mentier rates a 12 on a scale of 10. At the moment David approached my wife and I when we parked in front of the Dealership we established an immediate rapport. At that time we had no in At the moment David approached my wife and I when we parked in front of the Dealership we established an immediate rapport. At that time we had no intention of trading our 2013 Odyssey but were curious about the new 2018 models. David, with his customer-focused personality and in depth knowledge of his product, quickly had us considering a trade. Throughout the process we were comfortable and under no pressure to "close a deal." Outside of David and his Sales Manager, Richard Bethers taking advantage of a poor old broken down retired Navy Commander it was a most enjoyable process. The only issue I had with Jeff Sokol, the Business Manager was the miniature Pittsburgh Steeler helmet he had on display, As a former Cincinnatian, it's hard to stomach the Steelers., More

Outstanding Mark provided an enjoyable experience as we purchased our vehicle. Great customer service, great attitude. He was never pushy and it was over all the Mark provided an enjoyable experience as we purchased our vehicle. Great customer service, great attitude. He was never pushy and it was over all the best service we have ever had at a dealership. Jeff the finance guy was very good as well. More

Phenomenal Customer Service Arrowhead Honda has by far the best customer service when it comes to shopping and purchasing a vehicle hassle free. Brian Alexander, AH Salesperson, Arrowhead Honda has by far the best customer service when it comes to shopping and purchasing a vehicle hassle free. Brian Alexander, AH Salesperson, is amazing, caring, a great listener and knows how to treat customers in a way that makes them feel valued and important. I have purchased 3 vehicles from AH and will most certainly return. Every time I return for a new purchase, Brian shares pieces of information/conversations we've had upon shopping for previous vehicles years prior. His attention to detail is paramount and it speaks to the love of his profession and people skills. I was in and out and my experience gets better and better. Fast service! Thank you, Brian Alexander, Jason Heximer and staff! You are Terrific! More