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Arrowhead Honda

Peoria, AZ

4.5
3,417 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,417 reviews

October 23, 2017

Awesome! Matt was great to work with, he was friendly and very informative about the car. He sat in the car with us and walked us through every amazing feature More

by Joanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter, Matt Thorpe
Oct 24, 2017 -

Arrowhead Honda responded

Joanne, Thank you very much for taking the time to review Matt Thorpe, Walter Mundt in finance, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 19, 2017

"Friendly and Courteous" Gary Hamilton at Arrowhead Honda was very professonal and helpful. He answered all my questions about the vehicles, most importantly was very patient More

by J. Murphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hamilton
Oct 19, 2017 -

Arrowhead Honda responded

J. Murphy Thank you very much for taking the time to review Gary Hamilton, Jason Heximer in finance, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 18, 2017

David Scott does it again Recently had our air conditioning system repaired at Arrowhead, and David was very helpful and honest in the process. He only fixed what was needed, More

by Honda Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review our David Scott in service and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 13, 2017

An awesome experience.!!!! This what buying a car should be like. Matt made it so easy, I couldn't believe we were done. Superior service!!!!! Thank you Arrowhead Honda and Mat More

by Marcela Caamano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Caldera, Matt Thorpe
Oct 17, 2017 -

Arrowhead Honda responded

Marcela Caamano, Thank you very much for taking the time to review our Salesman Jason Caldera ,Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 12, 2017

Made our buying a new vehicle- fun and easy! Mark Tudor at Arrowhead Honda is a very professional salesman! He was also very informative about my vehicle. He's very personable and actually made More

by Dodiduck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tudor
Oct 12, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Mark Tudor,Jason Heximer in finance and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 10, 2017

My new Honda Civic! Gary was the best car salesman I have ever encountered! He was honest and kind and got me a deal I wanted. I would recommend him to all my family an More

by Ttompsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter, Gary Hamilton
Oct 10, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Gary Hamilton, Walter Mundt in finance and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 10, 2017

Best buying experience I've purchased many vehicles in several states over my lifetime and Kevin in sales at Arrowhead Honda was literally the best. He was very professiona More

by Dallas0911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Anderson
Oct 10, 2017 -

Arrowhead Honda responded

Dallas, Thank you very much for taking the time to review Kevin Anderson and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 09, 2017

Salesmen made false promises Leased a vehicle with a promise of forgiveness for excess mileage if I leased a new one. I leased a new one but was still charged for excess miles des More

by NateN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Ford; Hydar Al-Alaq, Kevin Fleming, Jill Chafitz
Oct 09, 2017 -

Arrowhead Honda responded

The dealership can’t help you out on this. Not that we don’t want to, but we can't Your lease contract is not with the dealership, it is with the manufacturers leasing and finance company (Honda Lease Trust) The lease agreement you signed specified how many miles and how much you will have to pay for overage and return condition issues. What charges may be due at lease end? Potential lease end charges can include mileage overage, excess wear, late charges and disposition fees. Mileage overage Leases come with a pre-set mileage allowance per year. A three year lease with a 12,000/year mileage allowance should be returned with less than 36,000 miles to avoid overage charges. Divide your current mileage by the number of months you’ve had the vehicle and then multiply that number by the number of months in the lease to estimate how Many miles will be on the vehicle at lease end (assuming a fairly consistent driving pattern over the term of the lease). • Over-mileage: If your estimated mileage will be over your allowance you have three options—either arrange to drive the vehicle less, pay the mileage penalty at the end of the lease (typically $0.15-$0.30 per mile) or buy the vehicle at the end of the lease. The car belongs to the leasing company, and not to the dealer. The leasing company wants the money for the excess mileage that you put on the car. We have no control over lease turn-ins Extra miles, any damage, early turn-ins, etc....those are all between the lessee (Mr.Nelsothe customer) and the lessor (the bank). The dealership is simply a drop-off point. Extra miles, any damage, early turn-ins, etc....those are all between the lessee (the customer The dealership can’t help you out on this. Not that we don’t want to, but we can't Your lease contract is not with the dealership, it is with the manufacturers leasing and finance company (Honda Lease Trust) The lease agreement you signed specified how many miles and how much you will have to pay for overage and return condition issues. What charges may be due at lease end? Potential lease end charges can include mileage overage, excess wear, late charges and disposition fees. Mileage overage Leases come with a pre-set mileage allowance per year. A three year lease with a 12,000/year mileage allowance should be returned with less than 36,000 miles to avoid overage charges. Divide your current mileage by the number of months you’ve had the vehicle and then multiply that number by the number of months in the lease to estimate how Many miles will be on the vehicle at lease end (assuming a fairly consistent driving pattern over the term of the lease). • Over-mileage: If your estimated mileage will be over your allowance you have three options—either arrange to drive the vehicle less, pay the mileage penalty at the end of the lease (typically $0.15-$0.30 per mile) or buy the vehicle at the end of the lease. The car belongs to the leasing company, and not to the dealer. The leasing company wants the money for the excess mileage that you put on the car. We have no control over lease turn-ins Extra miles, any damage, early turn-ins, etc....those are all between the lessee (the customer) and the lessor (the bank). The dealership is simply a drop-off point. Extra miles, any damage, early turn-ins, etc....those are all between the lessee (the customer) and the lessor (the bank). The dealership is simply a drop-off point.

October 06, 2017

Good service, good product We shopped for a new car online and in several dealer visits. Once we knew what we wanted we went to the Arrowhead Internet site, where we negotiate More

by Ed and Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kopta
Oct 06, 2017 -

Arrowhead Honda responded

Ed and Sandy, Thank you very much for taking the time to review Bill Kopta and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

October 05, 2017

Brian was GREAT! I can't say enough about Brian and his ability to help us move forward. We were in a difficult situation and he was instrumental in bringing a positi More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Alexander
Oct 06, 2017 -

Arrowhead Honda responded

Lynn, Thank you very much for taking the time to review Brian Alexander, Jason Heximer in finance and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

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