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Arrowhead Honda

Peoria, AZ

4.6
3,422 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,422 reviews

December 15, 2017

Knowledgeable, helpful employees This is the second Honda I've purchased from Arrowhead and I've always had good experiences with this dealership. Matt sought out the answers to all o More

by Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Dec 18, 2017 -

Arrowhead Honda responded

Colleen, Thank you very much for taking the time to review Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 15, 2017

customer service excellent service and gave a wonderful tip to help me out in the future. I definitely would recommend service here and ask for this employee More

by Justin Pama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Whitaker
Dec 18, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Brandon Whitaker in service and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 10, 2017

Stress free and no pressure Bill and Matt made sure I got the correct model of car that had exactly what I wanted and needed. I also felt like I received a fair trade in value f More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kopta, Matt Thorpe
Dec 11, 2017 -

Arrowhead Honda responded

Susan, Thank you very much for taking the time to review Matt Thorpe, Bill Kopta, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 09, 2017

Experience This is my 4th Honda vehicle, but my experience with David Cook and Tracy Ford was by far the best of all of them. It was the most enjoyable, effortle More

by Carfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Ford, Dave Cook
Dec 11, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Dave Cook, Tracy Ford, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 08, 2017

Extremely easy and stress free process. Matt contacted us soon after our online inquiry (same day). We were able to meet with him, discuss our needs as well as wants and do a test drive the More

by Denmom117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Thorpe
Dec 11, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorpe, Jason Heximer in finance, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 07, 2017

Friendly Service I needed a truck in a hurry as I was planning on going on an elk hunt up north. Dave found one for us just like we wanted. The truck was ready when More

by Hospitalman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Cook
Dec 08, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Dave Cook and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 06, 2017

Satisfying Experience This was my second experience at this dealership leasing a vehicle and both times were uncomplicated and pleasant. Employees are very courteous, hel More

by suebob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Galliani
Dec 08, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Eric Galliani, Jason Heximer in finance, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 05, 2017

Walter Mundt in finance is liar period, Well this clearly a fixed rating, They sold me at least 6 different Insurances, Rockwell, Data Dots, Gap, Key Coverage, vehicle is worth 34,000 at bes More

by Rick Scheffler
Recommend Dealer
No
Employees Worked With
Walter Mundt
Dec 05, 2017 -

Arrowhead Honda responded

In regards to your post, I want to first say I am sorry that you feel that this item was not fully disclosed. We do our best to avoid misunderstandings and train our employees extensively to limit them. All paperwork is gone over extensively to the customer and all contracts should always be reviewed by the customer and the customer should always understand the terms of their contracts before they sign them. I am sad to see that you were not completely satisfied with your experience. We take customer satisfaction very seriously and do all that we can to eliminate unnecessary steps in the car buying process. Unfortunately, one of the steps we cannot eliminate is the offering of optional products in the Finance office. For our protection and yours, our Salesman, Managers and Finance Mangers are instructed to treat each customer with the same respect and offer 100% of the options available.While not all customers choose to take advantage of the features offered, we have found that a majority of our customers appreciate our full disclosure approach. Every line is broken down on the contract with the amount. Though, some items on the contract are cancelable once agreed upon as others are not. We do have a non-cancellation on certain products. Please reach out to me as soon as possible to make sure you are taken care of. Jill Chafitz jchafitz@arrowheadhonda.com 623-815-2040.

December 04, 2017

No stress car buying I used the Costco buying program. Matt was very patient with me and educated me by showing me the differences between models and the cost difference More

by kathy59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Dec 05, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 04, 2017

Matt Thorpe review Matt was extremely knowledgeable about the vihecle and accessories. He found the car I was looking for in a short time at a fair price. More

by Nickgolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter mundt, Matt Thorpe
Dec 05, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorpe , Walter Mundt and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

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