Arrowhead Honda

Finally an easy straightforward car buying experience After researching vehicles online, and armed with the specifics of the vehicle I was looking for, I used an online service to solicit offers from deal After researching vehicles online, and armed with the specifics of the vehicle I was looking for, I used an online service to solicit offers from dealerships. After reviewing email responses and speaking with internet departments of several local dealershisps, Brian offered the car I was looking for with a detailed written bid and we made an appointment to test drive. Brian was a pleasure to work with, knowledgeable and respectful of my time and needs. Not only was Brian very knowledgeable about the vehicle, if there were any question I asked that involved some other aspect of the purchase process, Brian brought in the expert so I could get the facts directly. I really appreciated that. I was also offered follow-up assistance for any questions that might arise after purchase. Thank you Brian for making car buying fun again! More

We were lied to, taken advantage of, and damaged. I went to the service department to see if my car needed an alignment and I left with a $3000 quote (most of which had nothing to do with an alignment I went to the service department to see if my car needed an alignment and I left with a $3000 quote (most of which had nothing to do with an alignment) which my warranty will not cover now because of the way it was handled by the service department. I was also lied to by my service coordinator about needing/not needing an alignment. When we asked for our car back, it was given back to us with parts not replaced completely. I brought these issues up with the service manager 5 hours later, after having to wait 50 minutes for a return phone call, and he told me that I was mistaken and that they didn't do anything wrong. I have had my car serviced with Arrowhead Honda in the past and after today's experience, I will no longer be doing business with them. I felt lied to, taken advantage of, wronged, and disrespected. More

Pleasant Experience Matt Thorpe was very friendly, crystal clear with his answers to all our questions. He made the car buying experience at Arrowhead Honda a pleasure, w Matt Thorpe was very friendly, crystal clear with his answers to all our questions. He made the car buying experience at Arrowhead Honda a pleasure, which actually surprised us and exceeded our expectations! He stayed late and patiently worked with us to close the deal, highly recommend him!! More

Very nice, straightforward experience I initiated contact with Arrowhead online and dealt primarily with the internet team. We had a specific car in mind. After a little back and forth via I initiated contact with Arrowhead online and dealt primarily with the internet team. We had a specific car in mind. After a little back and forth via e-mail with Brian Alexander, I went into the dealership with a 'Virtual Deal' from Tracey Ford (Internet Director) that called out in detail all the costs associated with the direct car purchase. Since Brian was off that day, Matt Thorpe greeted us at the dealership. Matt and took excellent care of my wife and me during the entire process. He was very helpful, upbeat and transparent, pointing out features of the car and knowledgably answering all of our questions. We would highly recommend working with Matt and the Internet Team. Jeff Sokol walked us through the financial part of the deal efficiently and clearly, including add-on options for an extended warranty, security features, etc. Everyone we spoke to was helpful and made us feel welcome and comfortable at Arrowhead. We were not pressured and left with the car we wanted and the deal we wanted. Thanks all! More

Customer Service Bryan Bryan is very knowledgeable of the car and took the time to explain all the features to not only myself, but my daughter. When we dif not have time Bryan is very knowledgeable of the car and took the time to explain all the features to not only myself, but my daughter. When we dif not have time for the explanation that night, Bryan took the time a few days later to run through all the features of the car. He took the time to listen to the features that I was looking for and the features that my daughter was looking for in the car. I would recommend Bryan to any of my friends and colleagues looking for an excellent car. More

Excellent experience with Kevin Anderson We first met Kevin Anderson in October 2017 when we were just considering buying a new car. We kind of went in with a bad attitude -- "we're NOT buyi We first met Kevin Anderson in October 2017 when we were just considering buying a new car. We kind of went in with a bad attitude -- "we're NOT buying today, we're just looking!" We were considering multiple makes including VW since we currently owned one. Kevin took the time THEN to make the case for a Honda without trying to pressure us to buy. We left with his card. Fast forward to December, we did our research and decided Honda was the way to go. We had multiple offers from various dealerships. I picked up the business card that we kept from the October visit and called Kevin. He worked with us to get the car that we wanted at the price we wanted without pressure. When we picked up the car, he took the time to go through all the bells and whistles. We love our car and enjoyed our experience with Arrowhead Honda. More

Awesome Matt was our salesperson and he was awesome. He had the answer to all my questions and finance manager was just as good. Enjoying our new Honda. Bill Matt was our salesperson and he was awesome. He had the answer to all my questions and finance manager was just as good. Enjoying our new Honda. Bill More

Quick and simple Great service ! Stuck with us for a couple months just so my dad could figure out what he really wanted and get comfortable. Answered every question I Great service ! Stuck with us for a couple months just so my dad could figure out what he really wanted and get comfortable. Answered every question I had and made everything so easy and fast! More

Great online process I was able to do all the negotiations online came in and signed some documents, checked out the van and gone. Easy and simple process. I was able to do all the negotiations online came in and signed some documents, checked out the van and gone. Easy and simple process. More

Great Car Buying Experience It was a pleasure working with James Hockett on my new CRV purchase. I test drove the Pilot and the CRV and chose the CRV. He is very knowledgeable on It was a pleasure working with James Hockett on my new CRV purchase. I test drove the Pilot and the CRV and chose the CRV. He is very knowledgeable on Hondas. A very experienced employee. More