Arrowhead Honda

Friendly and excellent service. I have been doing business with Arrowhead Honda for about 15 years and I highly recommend the Service department and Tom Urbina. He is always profess I have been doing business with Arrowhead Honda for about 15 years and I highly recommend the Service department and Tom Urbina. He is always professional and friendly. More

Didn't honor pricing I had a 100 month Honda battery for my Honda CRV. It was only 4 years in and the battery was going out. I had to get a jump start and then I had to I had a 100 month Honda battery for my Honda CRV. It was only 4 years in and the battery was going out. I had to get a jump start and then I had to charge the battery in order to make it to the dealership. I called first to see about getting the battery replaced which I figured would be pro-rated. I wanted to find out more, and it was a Sunday when service was closed. I attempted to do an online chat to get more information, but the chat told me that I'd be waiting for a long time in order to get information. So, on the following Monday I called the service dept. to find out about the cost of getting a new battery. Based on the life into the battery, the service guy told me that the cost of the battery would be $50 plus tax and that the charge would not exceed $60. I still had my receipt. I was not told about any other additional cost. So, I get to the dealership which is a bit of a drive from where I live, only to be told that the battery is $65, and in addition they were going to charge to install the battery. I was not told this over the phone. Service should have informed me that there was a charge for installation. When a battery goes out long before it should, there should be no charge for installation. It should not matter if the original battery was purchased out of state or not, since it was a Honda dealership and a Honda battery. I am on low income and can't afford more than was quoted. I ended up going to Auto Zone to get a new battery where they installed it for FREE and also installed a new engine air filter for FREE. If it hadn't of been so late in the afternoon and the traffic and threat of incoming storms, I would have taken it up with the manager. More

Excellent service! Arrowhead Honda has exclusively taken care of all service on my Ridgeline for the past 5 years. Their service team always provides me with prompt, co Arrowhead Honda has exclusively taken care of all service on my Ridgeline for the past 5 years. Their service team always provides me with prompt, courteous, and dependable service. My service advisor, Thomas Urbina, is extremely knowledgable and helpful. Can't say enough good things about the quality of Arrowhead's service team. More

service appointment Brandon was very friendly and knowledgeable. He answered all of our questions and gave us important information about rotating tires and we were very Brandon was very friendly and knowledgeable. He answered all of our questions and gave us important information about rotating tires and we were very pleased with the time he took on our appointment. More

Taking care of long-term customers We are quite pleased with the conscientious care we have received over the years. From past service advisers to our present day one, Robert. We have We are quite pleased with the conscientious care we have received over the years. From past service advisers to our present day one, Robert. We have been treated with respect and honesty. We appreciate the thoroughness provided in keeping all of our Hondas in good condition. Thank you More

Good experience! I brought my CR-V in for a routine oil change and 15,000 mile service. The button on my gear shift was also broken and needed to be replaced. Brando I brought my CR-V in for a routine oil change and 15,000 mile service. The button on my gear shift was also broken and needed to be replaced. Brandon quoted me two hours but it was done in just over an hour. I was happy about that. Brandon was helpful and explained everything clearly. Overall, a good experience. More

Tom in Service Did A Great Job Tom Urbina in the service department did a great job of helping me get my car serviced. He even arranged to get by cell phone sync'd to the Bluetoo Tom Urbina in the service department did a great job of helping me get my car serviced. He even arranged to get by cell phone sync'd to the Bluetooth in my 2015 CRV. More

Awesome people Awesome prices ;) As soon as I called for an appointment I was able to come in for the work i needed. My favorite dealer. My favorite peop people Awesome prices ;) As soon as I called for an appointment I was able to come in for the work i needed. My favorite dealer. My favorite people to deal with. Thanks More

Quick & easy Brandon utilized an online coupon for me that I was not aware of. The customer lounge area is very accommodating too with cold and hot drinks and sna Brandon utilized an online coupon for me that I was not aware of. The customer lounge area is very accommodating too with cold and hot drinks and snacks. More

Just great Had a problem that needed immediate attention. I recieved immediate attention. Thanks to those in the service area who I did not have the opportunit Had a problem that needed immediate attention. I recieved immediate attention. Thanks to those in the service area who I did not have the opportunity to say thanks. Couldn't ask for anything more. More