Arrowhead Honda

I flew in from illinois to buy a car we found online at this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and tol this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and told us we can go somewhere else to buy a car. They must not have liked we had our own financing because they sure did not want to do anything for us and there finance guy was very unprofessional. He talked so fast and didn't even get our paper work done right . Seriously 500$ for doc fees and they can't get it right ... Oh and watch out for the hidden fees they want to skip over .. He didn't even give us paper work of what we signed . Had to go back and demand to get the paperwork right and copies . I also had to bring a document in for them to sign for our lender and since he was gone for the next 2 days which I had no idea .. they were going to wait till he got back and I had to argue that it had to be done to close the loan . Noone even bothered to show us the features of the car , we picked it up the following day in hopes someone would walk thru the features , but no Went back the next day and talked with the customer service manager she is very nice and very helpful... But none of our experience was her fault ... We spent 30k here and felt like we did not matter at all More

We have worked with Dino on two separate Honda purchases in four years and find him to be very professional with outstanding customer service focus. in four years and find him to be very professional with outstanding customer service focus. More

It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner) More

LIES and Deceptions. Do not waste your time coming here. you've been warned. My son Jonathan Anderson Brought a car March 31st Oct 2018. I brought a 2018 Honda Accord and the guy who did my paperwork was you've been warned. My son Jonathan Anderson Brought a car March 31st Oct 2018. I brought a 2018 Honda Accord and the guy who did my paperwork was Walt. I arrived home and was looking at the sales contract and was wondering why it was so high and my son looked at it and notice that a extended warranty was adding in the amount of $ 3500 which I was never asked if I wanted it nor was I was informed about it. Now Fast forward to the end of March 2021 and My son is now dead set on the 2021 Toyota Camry and Avondale Toyota quote him a 0.9 APR and the next day we were going to Avondale Toyota to get the Car. Well I tell him that he should looked at the Honda Accord which he never had to interest in. We go to earnhardt but they don't have the color he want but gave us a rate according to Honda Finance and also gave us a Good price for the Honda, But Arrowhead had the color that he wanted and even though I had my reservation, I said let go to Arrowhead. When we arrived at the Dealership we tell them everything Earnhardt offer us and they said they will match it and I said good. One thing was the three years oil change and tire rotations. They agree. so we seat down and proceed to filled out the Credit App and while were waiting, Sales Manager by the Name of Hydra Al-Alak comes over and sit down and say's that they can't give is the 3 years oil changes and the best he could do is that if we shoot the basketball and make the shot that he will give us a free oil change and I said, so now we have to work for it when it was already promise that they would match the other dealership and then he said the best he could do is 1 oil change and at that point I told my son to get up and lets go. As we were backing up Bahn walked over to my car and said where are you going and I told him what happened and he said that you will get the oil changes for three years and that he doesn't know what Hydra was talking about so we park the car and go back inside. I told them I wanted to see the three years maintenance before we sign any sell contract. My son filled out a credit App and everything is looking good and I asked what his rate, That APR for those who don't know. We find out it's 2.9. not bad I said to my son. Now when we go back to finance and sit down with Walt and ask what the rate is again, now I'm hearing it's 5 %. Now I was thinking of walking out again but I said we will refinance with Navy Fed. Now Walt said what rate do you think you will get with Navy fed and I said for 72 month I know he will get 2.9. Walt shows us three option which together add up to $ 3200 and said that he can get the rate down to 2.9 % for us. I thought to myself that strange. I did my research and for those of you don't know. The dealership add to your rate, example. You go to the dealership to buy a car, they will shop your loan and let's say the bank says you're approved for 2.9 %. well the dealership will add point's to it and raise it to 5% or 6 % and tell you that the bank approved you for the for the higher rate. Yes, this is legal but it morally wrong. Now here the good part. if you buy some of there product's, Alarm, Gap and extended warranty for a $ 3200. they will give you the 2.9 % interest rate, that how you buy your rate down. Now you may wonder what does the dealership get out of raising rate, well they get a kick back from the bank so they make money off of your loan. The part I hate the most is the lies. see, they tell you the bank approved you for this rate, but that a lie. the bank approved you for a lower rate but the dealer tell you a different rate. that within it self is a lie. see, they feed off your ignorance. what you don't know can and will always hurt you. That why its better to arrange your financing before you come to the dealership. Now again, My son was not looking for a Honda. Now I brought a car here before so if I recommend someone to buy a car, I will get $ 100. Another lie, April 1st I went to the Dealership and spoke to a sale manager, one that I've never meet before and he was a very nice man and I told him my situation about the referral and he said to call the next day and ask to speak to Bahn or David and they will take care of in regards to the referral. April 2nd I call Bahn and told him about me speaking to a Manager about me getting the $ 100 and he took my number and said that someone will call me. well wouldn't you know, nobody called. April 3rd I call Bahn back and he said nobody call me back and I said no. He said his number guy was supposed to call me and I said nobody call and I ask who's is this number guy and he said it Hydar and I said wow, the worst guy at the dealership you went and ask him, he then tell me that Hydar said for my son to the Honda Survey and then I will get the $ 100. wow, Blackmail. can we get any lower. if you refer someone to buy a car you get $ 100. but no, do the survey. we will do Honda Survey tomorrow. we will do the survey tomorrow and you guy will get only 0's. Walt said if anything is less the 5 on the survey to come and see them and they will make it right, well I tried and tried to no avail. if Honda has a option to write or tell them I will relay this message to them also. More

Brake Fluid Flush Service Experience on 24 March 2021:1 Brake Fluid Flush Service Experience on 24 March 2021: 1 Star for Dan, has always treated me good and very professional. 1 Star for the parts depart Brake Fluid Flush Service Experience on 24 March 2021: 1 Star for Dan, has always treated me good and very professional. 1 Star for the parts department, very professional and helpful folks MINUS - 1 STAR for getting brake fluid splattered all over my engine bay, valve cover, intake manifold, on the paint, wiper arms, rubber hoses which is very corrosive. MINUS - 1 STAR for using brake clean solvent on rubber hoses to try and clean it up which also deteriorates rubber, turns it brown (makes it dry out and crack). MINUS - 1 STAR for not cleaning up the mess they made which left me coming home, popping the hood open and grabbing the simple green and rags to clean up their mess (not the first time at this dealership) MINUS - 1 STAR for "NO SUPERVISION" final check over of the work after completion to ensure these kinds of things don't leave the dealership without being noticed and dealt with professionally. MINUS - 1 STAR for the technicians who think its ok to leave brake fluid splattered all over paintwork, rubber hoses, wiper arms, without bringing it to the shop foreman's attention so the vehicle could be washed with soap and water to eliminate the mess and prevent corrosive damage to my vehicle. I warn everyone, I stopped going to this dealership 4 years ago for this type of problem and it is still going on without change. How does a dealership get these president awards? I feel like I have to watch every move these people make with my car when I go there. Absolutely the worst Honda service department I have ever experienced in my life. All they have to do is treat peoples cars like their own, when something happens like this, FIX IT ON THE SPOT! My black painted wiper arms are splattered with brake fluid corrosion dots that won't come off. Too late, already started eating the paint,. Brake fluid was spilled through the vent of my cowl also. Brake fluid splatter everywhere. Obviously the technician knew it because they cleaned the window, tried to clean the painted wiper arms (too late, damage is done), left wet brake fluid on the valve cover (spark plug cover) where they just gave it a quick wipe. Come on guys, this is brake fluid "CORROSIVE", why did we not clean this up and not say anything to the customer? Because most people don't know squat about cars and probably don't even know how to open the hood and check the oil. They thought I wouldn't notice.... Never, ever will I let anyone at this dealership touch my vehicle again, WAY TOO MANY BAD EXPERIENCES HERE. One time issue is a coincidence. Several times is a for sure sign this place don't give a crap about anybody's car, what you think, they just want your money. Absolutely no ethics at this dealership at all. I was trying to give Arrowhead Honda a chance to redeem themselves by allowing them to change my brake fluid, maybe they changed for the better. Now I regret bringing my car 'AGAIN". I'm not a negative person, not trying to bash on Arrowhead Honda, I don't hate you. I want to feel confident my vehicle is in good hands and I can trust bringing it to you with out hesitation. I just cant get there with your dealership over these same repeating experiences. I happen to work on cars, a family mechanic, have been tinkering on cars for 42 years to include family race cars. I do all my own technical and mechanical work unless I'm pressed for time. This is when I turn to the dealer. On 24 March 2021 @ 0930am I turned to you for service for a brake flush. I could have went to Bell Honda whom I've never had any bad experiences with, but I decided to give Arrowhead Honda Service a chance and again, history repeated itself. See my previous review for the same exact problem that occurred a few years ago and you'll notice my car hasn't been to your shop in a very long time. MAIN CONCERN: - brake fluid sat on the paint (shock towers) under the hood, went under the cowl, through the cowl, wiper arms splattered, rubber hoses splattered. The paint under the cowl will eventually start peeling from brake fluid corrosion because Honda uses water based paint. The rubber hoses will start cracking because brake clean solvent was used to clean the air intake hose and several other hoses around the brake fluid reservoir (they turned brown and splatter marks can still be seen); Brake fluid makes certain rubber material swell; The spark plug cover should have been removed and checked because this could cause arching (short) if brake fluid got near the wire connecting terminal sockets to the ignition coils (if enough went under there?). Dan explained before starting the work he was having the master technician service my vehicle because he knew the experience I had previously. Don't think that happened. No Master technician would allow my vehicle to leave like that risking the service departments reputation, risking damage to the vehicle, or risking a customer potentially getting the fluid on their hands without knowing and causing bodily harm. What if I went to the gas station and cleaned my windshield, lifted the wiper arm with my hand to clean underneath (most people do) , then got back into my car not knowing I just got brake fluid on my hands, then rubbed my eyes or started eating? That wouldn't be good. High possibility. These young technicians need to understand that their actions in the service bay are critically important and has an impact on the safety of people, peoples automobiles, and reflect on the dealership in a positive or negative way. Once voice can carry a long way, reach many people in a good or bad way and impact business opportunities. End result: slop rush job, pay premium price, see ya next time! Sorry about the mess, wasn't worth telling you about. Thanks for your business. Report said: wiper fluid low (it was 3/4 full), then said they added fluid (lie), still 3/4 full right now. INSPECTION REPORT: AC Performance Checked=OK; "I Disagree"! Nobody looked under the hood for any signs of problems. How do I know? Because There's an very obvious AC problem with this vehicle right now and there is oil leaking out of the expansion valve seals at the firewall which is all wet and very obvious when the hood is popped open. Repaired last summer at Bell Honda and leaking again; Cabin filter has yellow dye on it from the AC leak (nobody seen it? Report said filters are ok). If someone would have done a proper inspection like they say they did, it would have jumped out at them and been brought to Dan's attention. The low side AC service valve is also leaking and was covered in dirt. Cabin filter was dirty, covered in yellow dye and full of black soot and leaves (nobody seen it). AC is fluctuating and only cools when temp is set to 68 degrees or below, otherwise it cycles warm, cold, warm, cold....Ongoing AC PROBLEM When you get a report card saying the rear differential was checked and found to be =OK (my car doesn't have a rear differential), you know the inspection is just a bogus check the block to make it look like you're really checking my car. TIRES: Are brand new, less than 300 miles on them, OE Continental ContiProContact 19 inch. Report card says 6/32 tread remaining, look at tires next visit (what? really? who's car got mixed up with mine in the report card?) I guarantee nobody checked that car like a real honest mechanic and the service area was not busy at all. Takes too much time. It sure makes me feel good leaving with that report card saying all is good (when in fact it is not all good), most people don't know what I know and how it works in these dealer service departments, who are privately/independently owned, which is not a Honda Corporate Dealership Service Department, not supervised or co-owned by Honda and no different than any other repair facility (except the trained Honda techs and the Honda computers they use-when they use it). if you would have noticed the AC leak and cabin filter spotted with leak detector yellow dye on it, I probably would have allowed you to fix the AC problem. This would have been a sure sign someone in service was really doing their job and I would have trusted you. Not picking on you guys here, I know what I'm doing and know what your service department should be doing. When I see one thing wrong, I always peel the onion back and dig deeper, attention to detail. More