Arrowhead Honda | Page 14

I was told before I bought my vehicle that the water stains in the headliner would be gone. When I bought the vehicle, they had it cleaned 4 times, but I noticed that the headliner still and stains. Bec stains in the headliner would be gone. When I bought the vehicle, they had it cleaned 4 times, but I noticed that the headliner still and stains. Because of Covid, being a single working mom, and being 40 mins away I was not able to bring the vehicle back sooner. I had the vehicle for about 3 months when I brought it back one day to get cleaned again then again. Twice on the same day. The service guys were nice and awesome, but the stains were still there. One guy told me that they are not able to get the stains out. This upset me because I felt as though I was lied to. I called the dealership and was transferred to Dave. I told Dave about the situation and that I was frustrated. He did not care and made it seem as though it was my fault, that I should be content that I got a good deal on the vehicle and because I got a used vehicle, I should expect it not to be perfect and there are going to be issues. He was aggressive and argumentative with me. All I wanted was for the water stains to be gone like they said they would be, no more no less. I later understood that the stains are not able to come out. I was less upset over the stains and more upset over the whole matter and how I was being talked to. His solution to the situation was, there’s nothing we can do. He didn’t try to understand or say, I’m sorry that you went through that or I understand let me see what I could do. His approach towards me was F*uck off. He was not nice at all. I asked him what he was going to do to rectify the situation and he said, we will buy your vehicle back. Honestly, that’s not a realistic solution to my issue, it was more like I don’t want to be bothered by you anymore, I don’t care. He was so rude. He could have offered me anything and I still wouldn’t have taken it because he was upsetting. Not everyone that works there is like that, do not let this hinder you from buying here, just don’t deal with Dave. It does not seem like he is interested in helping anyone that doesn’t benefit him. More

I flew in from illinois to buy a car we found online at this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and tol this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and told us we can go somewhere else to buy a car. They must not have liked we had our own financing because they sure did not want to do anything for us and there finance guy was very unprofessional. He talked so fast and didn't even get our paper work done right . Seriously 500$ for doc fees and they can't get it right ... Oh and watch out for the hidden fees they want to skip over .. He didn't even give us paper work of what we signed . Had to go back and demand to get the paperwork right and copies . I also had to bring a document in for them to sign for our lender and since he was gone for the next 2 days which I had no idea .. they were going to wait till he got back and I had to argue that it had to be done to close the loan . Noone even bothered to show us the features of the car , we picked it up the following day in hopes someone would walk thru the features , but no Went back the next day and talked with the customer service manager she is very nice and very helpful... But none of our experience was her fault ... We spent 30k here and felt like we did not matter at all More

We have worked with Dino on two separate Honda purchases in four years and find him to be very professional with outstanding customer service focus. in four years and find him to be very professional with outstanding customer service focus. More

It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner) More