Arrowhead Honda

This review is specific to one problem employee - Graham Faria. I was recently in the market for a Honda Insight EX. I had an appointment scheduled with Graham to drive over and see one in the evening. Faria. I was recently in the market for a Honda Insight EX. I had an appointment scheduled with Graham to drive over and see one in the evening. On the day of the appointment Graham called to inform me that the vehicle had sold and he would inform me when they had more in stock. So far so good. A few days later Graham calls me and asks if I'm interested in seeing a Touring edition. I wasn't. I'm quite tall and the Touring has less headroom due to the moon roof. I explained that it needed to be an EX. He then said something to the degree of "Oh, you're the guy that didn't show up" and then hung up on me. That was a little odd, but whatever. Maybe he was having a bad day. He called me up again a couple of days later asking if I was still interested. By this point I had already found the car I wanted at a better price and was moving forward to purchase it at another dealer. I told him "No Thanks, I've already found the car at a better price at a dealer closer to me but thanks for following up". His reply was "Oh, well we don't have one in stock anyway" and then he hung up on me again. So his attitude wasn't a one off situation. I was annoyed enough at this point that I called and spoke with the sales manager explaining Graham's interaction with me and how it was unacceptable. He was apologetic. Fair enough. I'd already got my new car from another dealer. No big deal. We should be all good. Well, since that conversation Graham has called me 2 more times. The last time I answered I just laughed and asked if he was serious at which point he hung up on me, again. He left me another voicemail today. Honestly, Arrowhead Honda might be an amazing dealership, but Graham Faria is having some trouble doing his job and the fact that he continues to make confused phone calls to me even after I spoke with the sales manager is ridiculous. More

We thought we had our car, on our way to the appointment the salesperson texted to say he had an emergency and had to pass us off to an associate. When we arrived and met the associate, he notified us that the salesperson texted to say he had an emergency and had to pass us off to an associate. When we arrived and met the associate, he notified us that the car we had come to buy had been sold the night before. There were no other similar cars on the lot and he was sure he could get one in in the next day or two by swapping with another dealer, BUT we would be required to sign documents purchasing the car - SIGHT UNSEEN and having never had the chance to test drive it. We felt a bait and switch had just been tried on us, so we immediately left the dealership, went to another Honda Dealer and had our new car THAT NIGHT! Highly recommend their competition, Earnhardt Honda in Avondale!!!! More

Let me tell you about Dan. Dan is amazing and should educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's i educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's issues and resolve them. I was upset that I had to come back to the dealership because the water stains in my headliner were not removed. I was out having lunch with my young son, and now we had to wait at the dealership again. Dan kept me informed about everything and was seriously so wonderful. His approach to me deescalated how upset I was. I wish they had Dan in every department. He is one of your top employees. More

I was told before I bought my vehicle that the water stains in the headliner would be gone. When I bought the vehicle, they had it cleaned 4 times, but I noticed that the headliner still and stains. Bec stains in the headliner would be gone. When I bought the vehicle, they had it cleaned 4 times, but I noticed that the headliner still and stains. Because of Covid, being a single working mom, and being 40 mins away I was not able to bring the vehicle back sooner. I had the vehicle for about 3 months when I brought it back one day to get cleaned again then again. Twice on the same day. The service guys were nice and awesome, but the stains were still there. One guy told me that they are not able to get the stains out. This upset me because I felt as though I was lied to. I called the dealership and was transferred to Dave. I told Dave about the situation and that I was frustrated. He did not care and made it seem as though it was my fault, that I should be content that I got a good deal on the vehicle and because I got a used vehicle, I should expect it not to be perfect and there are going to be issues. He was aggressive and argumentative with me. All I wanted was for the water stains to be gone like they said they would be, no more no less. I later understood that the stains are not able to come out. I was less upset over the stains and more upset over the whole matter and how I was being talked to. His solution to the situation was, there’s nothing we can do. He didn’t try to understand or say, I’m sorry that you went through that or I understand let me see what I could do. His approach towards me was F*uck off. He was not nice at all. I asked him what he was going to do to rectify the situation and he said, we will buy your vehicle back. Honestly, that’s not a realistic solution to my issue, it was more like I don’t want to be bothered by you anymore, I don’t care. He was so rude. He could have offered me anything and I still wouldn’t have taken it because he was upsetting. Not everyone that works there is like that, do not let this hinder you from buying here, just don’t deal with Dave. It does not seem like he is interested in helping anyone that doesn’t benefit him. More