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Arrowhead Honda

Peoria, AZ

Overview
Employees
Reviews
Vehicles
4.5
3,420 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,420 reviews

October 01, 2021

Excellent experience! I would recommend you dealership to my friends. Thank you again for everything More

by ENOARAF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cary Davis, Jessica Aguilar
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Oct 05, 2021 -

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

September 28, 2021

Beware of this dealership. Their sales and finance practices are numbers driven. I had a terrible experience with unexplained charges and addons. When it came time to right the wrongs, the staff wa More

by cmarch.cynthia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sokal
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September 26, 2021

This was the smoothest vehicle buying transaction I’ve ever had. It was amazing, the service was excellent and I will be telling all my friends about my great experience. More

by lmlowe711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Aguilar
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Oct 05, 2021 -

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

September 19, 2021

This guy is full of it. Called him out on the advertised priced online versus the dealers price and you could tell he didn’t like that. A 29k civic touring was all of a sudden 34k when He gave me the quote More

by henry0017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Graham Faria
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hydar Al-Alak
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September 18, 2021

OUTSTANDING. From Jessica at the beginning, to Jason at the end. Each staff member was Patient,, and Understanding, of a senior who had never gone through this process before. Absolutely EVERYTHING was e More

by MariLar
Recommend Dealer
Yes
Employees Worked With
Jason Heximer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hydar Al-Alak, Jessica Aguilar
Report | Print
Oct 05, 2021 -

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

Oct 05, 2021 -

MariLar responded

Ms. Raquel Perez, I HAVE contacted you, and sent you an email on September 24, 2021, stating my issue with your dealership, AFTER arriving home, and reading my contract. You have not replied to me yet. Marilyn Conner

September 12, 2021

I found a Honda Civic 2019 advertised on several sites for just a little over $15k. I contacted Arrowhead Honda and confirmed via several text messages over two days that the car was available and that w More

by ET_carbuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hydar Al-Alak
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Sep 13, 2021 -

Arrowhead Honda responded

I understand how this mistake may have made you feel but it was just that a mistake. None of what you said is true except the fact that we told you was a mistake. We are all human and happens. There is no trickery or anything of what you mentioned. If we didn't catch it and you did buy the car, for 8k less then what all the other ones with even more miles are priced at, would you then cut us back a 8,000 check for the difference we caught. Probably not, so as uncomfortable as it is, we told you right away was a simple mistake as soon as it was caught. I do apologize that this wasn't caught earlier in the conversation. Seems like it would have sticked out like a sore thumb right next to the older ones for way more $ but missed it. Again sorry for the inconvenience. We did try to offer additional savings but understandably was upset and declined. Again we're sorry for the MISTAKE.

Sep 14, 2021 -

ET_carbuyer responded

All of what I wrote is factual. I don’t appreciate being called a liar. I have screen shots and time stamps that if I could, I would upload to this site. I can understand the mistake in advertising, but confirming that you had the car and the internet price was correct multiple times….up until the moment I sat in the car was unprofessional. I don’t think you tried to correct the situation as soon as you found out otherwise I would have been called well before I arrived since you said that you had been getting calls all day on it and had not been able to fix the advertisement. A mistake is understandable, not valuing a customers time and then questioning their integrity is something else entirely.

Sep 14, 2021 -

Arrowhead Honda responded

Nobody is arguing with you on what happened. I was referring to the intentions you said that we had behind the mistake that was all not true. It was a simple input mistake that you in your comments decided to elevate the situation by calling us crooks and cheap tricks. And that we don't appreciate. It was just a mistake and no reason to start name calling. If this was our motivation why wouldn't we just make the other similar models that same great price and attract even more people? We didn't though it was simply inputted wrong on that one model. We apologized and offered a discount because of this. I understand you didn't accept it but doesn't mean we didn't try to make up for your time and our mistake. Again sorry for your experience.

Sep 19, 2021 -

ET_carbuyer responded

Was I dealt with “straight”? No, I was lied to and not straight = crooked . Was the price I was told online and via text before I drove out to the dealership correct? No, it was not I was deceived and deception = underhanded. Was my time and the time of my family respected? No I was “tricked” into driving out to your dealership only to find out the real price. So those are my words and they are true you just might not like them. Ok maybe “sleazy” was a bit much… but I was pissed off and if the roles were reversed I am sure you would be too. Why don’t you under advertise more cars this way? I don’t know if you do or not. This is my experience and this was the experience of my son who was super disappointed that he wasn’t able to get his first car that day. We were super excited to find such a great car and were willing to rearrange our weekend to make it happen…. only to have all this all blow up. Appreciate it or not…. that doesn’t bother me in the slightest. But for what it is worth, I appreciate the apology.

September 05, 2021

Sean Santostefano Rocks ,he is all about making customers happy.Excellent Service .100 % recommended .Thanks for your excellent services. You Rock.. Will recommend with friends and family. More

by Jcaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Thomas, Ezekiel Granados
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Sep 15, 2021 -

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

September 04, 2021

He straight up bs he likes to play the blame game and then when you call him out on stuff he said he has nothing to do with it he gives a number which he didn’t need to run any credit when we were pre ap More

by Chevymouse13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raquel Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory C , Alex McDonald, Hydar Al-Alak
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September 04, 2021

Took my 2012 Pilot to Arrowhead Honda Service. Told them I had a slow leak in my tire. They wanted $150 to analyze the issue. I got in my Pilot and left. Took it to discount tire.. Had a small screw in it. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Thomas
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August 31, 2021

It was beyond a pleasant experience, great staff nice cars . Jessica listened to my needs and very knowledgeable on her products. As well as Jeff More

by L.gonzo21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferd, Jessica Aguilar
Report | Print
Sep 15, 2021 -

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

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