Arrowhead Cadillac

Dealership was horrible to deal with We called to see if a particular ESV was available with the intent to drive out there to see it. We live 4 hours away. Because I used my cell phone, We called to see if a particular ESV was available with the intent to drive out there to see it. We live 4 hours away. Because I used my cell phone, they started text bombing me about the vehicle. I finally explain we were not purchasing at this time. I then start receiving calls from the sales manager Jeff. It was New Years morning and we were on vacation and got in at 4:00 in the morning from our daughters party. This ignoramus, Clint, who claimed he was the sales manager chose to call me New Years morning to wake me up and ask me why I did not buy the car from them. These guys have some gull. We did decide to buy a $105,000 vehicle from Coulter Cadillac who were phenomenal to work with. We but they had to trade with a dealer in Nevada because Arrowhead refused to trade what we wanted, for any price. Had they agreed, we would have purchased our next car from Arrowhead out of respect. What we learned from a number of dealers we happen to know in the state is that Arrowhead is very disliked in the industry and they do not play well with others. They not only demonstrated this, they went over board to stalk us and harass us with text messages and calls. They got my name from my cell, then looked my company up to see I was a CEO, and started calling my office. This was an act of desperation. They could have just treated everyone better and earned our business. My opinion, the dealership is pathetic. More

Beware, janky dealership 5 minutes ago My brother has a used Cadillac and has been driving it for a year or more. He took it into this dealership thinking it was the best dec 5 minutes ago My brother has a used Cadillac and has been driving it for a year or more. He took it into this dealership thinking it was the best decision because they would know more and do a better job. He paid $1200 to be told they couldn't fix the problem and they didn't give him a refund. Janky dealership, beware. Make sure to read previous posts from Charles Monygomery (2 months ago) Charles Score (1yr ago) and Chris Hicks (3yrs ago). Next I plan to file a complaint with BBB. More

Great service We’ve purchased from this dealership more than once, and consistently received excellent service and support. Mike Martin and Michael Tenant will kee We’ve purchased from this dealership more than once, and consistently received excellent service and support. Mike Martin and Michael Tenant will keep us as lifetime customers. More

Great group if people!! I recently purchased a vehicle from arrowhead Cadillac. ASK FOR AJ!!! AJ was able to help me find the right truck in the price range i was looking fo I recently purchased a vehicle from arrowhead Cadillac. ASK FOR AJ!!! AJ was able to help me find the right truck in the price range i was looking for. AJ is awesome made the whole processes easy/stress free!!! Great guy! Would recommend them to anyone! Mike D. More

Definitely try them out they are the best!!!! I love this dealership they were all so Awesome to me, Norm Ferrell was my salesman an Darcy L. Moore was my finacer. They both were very good to me. I love this dealership they were all so Awesome to me, Norm Ferrell was my salesman an Darcy L. Moore was my finacer. They both were very good to me. I would very much recommended this dealership to everyone, they are the best out there. I went to several dealerships when I was looking an out of them all ARROWHEAD CADILLAC beat them all hands down. More

GREAT EXPIERENCE I had the BEST BUYING PURCHASE EVER. Thanks to Barbara Mickelson I highly recommend her. I will refer her to all of my family and friends. I had the BEST BUYING PURCHASE EVER. Thanks to Barbara Mickelson I highly recommend her. I will refer her to all of my family and friends. More

Much disappointment for a "return customer". I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxu I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxury”, which I had just purchased from them one year previously, on another 2016 SRX “Performance”. I wanted more options that were available on the higher-trim Performance level. I was very open and direct on my specific needs which I spelled out to their internet sales contact. I assumed they would be very flexible with me given they not only knew the car I had just purchased from them one year previously, but it still had very low miles, was very clean, and still had much “certified” warrantee. Much to my surprise, their “difference” figure quoted was unreasonable given my research done online using car valuation services (In fact, I much later closed a deal on another virtually similar 2016 SRX for $7,000 less “difference” at one of their competitors). I followed-up with a request for their re-consideration and an indication of my willingness to work more on a “win-win”. Their response was curt and basically shut-off all discussions without demonstrating any flexibility nor answering all my open questions. This apparent dismissive and disrespectful treatment lead me to re-consider my concerns I had remaining from my original purchase one year earlier. Specifically, that earlier sale closing process including an unprofessional sales pressure tactic used by a sales manager, and more so, my rushed inspection of the car later demonstrated there were many chips in the body and windshield which had not been repaired by Arrowhead as part of their certification inspection process. I ultimately presented all of this to Sales Management at Arrowhead, and quite frankly, it appears they not only tried again to ignore or dismiss me, but ultimately, they made excuses and incorrectly tried to blame me for shutting-off negotiations early on. Bottom line, they lost a customer, and I found a much more customer-focused Cadillac dealership and a deal which saved me $7,000. More

Fabulous customer service We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was a breeze and my husband required a wheel change out which Ed creatively made happen. Excellent customer care and service. Marsha Thomason More

A Perfect Car-Buying Experience We worked with Julie and Jim Behncke when we purchased our first Cadillac from Arrowhead's Certified Pre-Owned stock. The car was in immaculate shape, We worked with Julie and Jim Behncke when we purchased our first Cadillac from Arrowhead's Certified Pre-Owned stock. The car was in immaculate shape, and we got a thorough run-through of all the information about the car, warranty options, and service. After making a very satisfactory deal, Julie wrapped it up with a comprehensive orientation on all of the car's systems. Things couldn't have gone better! More

AMAZING THIS IS MY THIRD CADILLAC....LAST TWO FROM ARROWHEAD CADILLAC...COULD NOT BE HAPPIER. FROM SALES TO SERVICE INCLUDING ROADSIDE SERVICE THE BEST THANK THIS IS MY THIRD CADILLAC....LAST TWO FROM ARROWHEAD CADILLAC...COULD NOT BE HAPPIER. FROM SALES TO SERVICE INCLUDING ROADSIDE SERVICE THE BEST THANKS FOR EVERYTHING ARROWHEAD CADILLAC. SALES PERSON BILL NOOJIN COULD NOT HAVE BEEN MORE HELPFUL AND COURTEOUS..THANKS BILL FOR EVERYTHING More