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Arrowhead Cadillac
Glendale, AZ
216 Reviews
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Showing 216 reviews
August 15, 2014
BETRAYED BY ARROWHEAD CADILLAC! Purchased a 2013 SRX with 17,000 miles in May, 2014 for a car that "just came in." Looked good and seemed to run well. Sales experience was mostly Purchased a 2013 SRX with 17,000 miles in May, 2014 for a car that "just came in." Looked good and seemed to run well. Sales experience was mostly positive, although I was never informed that this was a rental car nor that a CARFAX report was available. Anyhow, problems began within two weeks: a severe OIL LEAK that soaked my garage floor; three weeks later, a DEAD BATTERY that left my wife and I stranded for an hour in blistering heat; next, rough idle and near stalling which required the REPLACEMENT of the CAM SOLENOID. The car is a a lemon and totally unreliable. I have asked for an exchange or replacement. A phone call to my salesman, an e-mail and follow up hard copy to Ken Welsh, the Sales Manager have resulted in the following statement from Mr. Welsh, "THIS IS A CADILLAC ISSUE, NOT A DEALER ISSUE...HOPE YOU ENJOY THE CAR." A dealership is only as good as their interest in resolving a problem. Terrible customer service from the Sales Manager. Buyer beware! ARROWHEAD CADILLAC IS NOT A RELIABLE DEALERSHIP! I feel BETRAYED. Buy elsewhere. More
by bchonigman
Employees Worked With
Ken Welsh, Joe Enzler
July 14, 2014
Best Service in the Valley!! Arrowhead was prompt in picking up my Hummer (purchased from Arrowhead (Lund), fixed everything and contacted me with several other problems - took ca Arrowhead was prompt in picking up my Hummer (purchased from Arrowhead (Lund), fixed everything and contacted me with several other problems - took care of them as well! Repairs were made in a timely manor! We very much appreciated the loner XTS and pick-up of the vehicle!! Great door-to-door service! Coming from a family that has managed several large businesses, I was pleased to see that old fashion concern and care for the customer is still practiced! I highly recommend Arrowhead to everyone - no matter what vehicle you drive! Dr. Mark More
by MSHArrowhead
Employees Worked With
Jeff - Service adjuster, David Baker
June 12, 2014
EXPERIENCE FROM THE TIME WE CALLED STORE REGARDING WHAT WE WERE INTERESTED IN UNTIL YESTERDAY WHEN WE PICKED UP VEHICLE FOR MINOR REPAIR TOTALLY SATISFIED SAL FROM THE TIME WE CALLED STORE REGARDING WHAT WE WERE INTERESTED IN UNTIL YESTERDAY WHEN WE PICKED UP VEHICLE FOR MINOR REPAIR TOTALLY SATISFIED SALES AND SERVICE OUTSTANDING PURCHASE WAS STRAIGHT FORWARD NO HIDDEN COSTS AND SERVICE WAS GREAT MANY THANKS TO SALESMAN SERVICE FINANCIAL DEPT ALL AROUND GREAT DEAL More
by aiusi1
Employees Worked With
JIMMY MCC TODD AND MIKE
April 29, 2014
Great Service visit at Arrowhead Cadillac It was a great experience getting my Escalade serviced at Arrowhead Cadillac. There was no pressure to do unnecessary services that I have experienced It was a great experience getting my Escalade serviced at Arrowhead Cadillac. There was no pressure to do unnecessary services that I have experienced at other dealerships. More
by DEberhart
Employees Worked With
Robert Cox
April 22, 2014
excellent service Service awsome from time drop off to time pick up jim took care of all qwestion needed ler me know of anying possible problems thanks Service awsome from time drop off to time pick up jim took care of all qwestion needed ler me know of anying possible problems thanks More
by jxpier2
Employees Worked With
jim
April 17, 2014
Repair a twisted seat belt We were very pleased with the service we received from Todd Coffer. We thought it was a small problem and he took care of it immediately, i.e. within We were very pleased with the service we received from Todd Coffer. We thought it was a small problem and he took care of it immediately, i.e. within an hour. He also provided shuttle service to the Arrowhead Mall so we could utilize our time efficiently. He took care of the warranty issue and added an oil change and tire rotation that was needed. What a nice touch. We will be happy to return to Arrowhead Cadillac in the future for service and sales. More
by bigalhietpas
Employees Worked With
Todd Coffer
April 10, 2014
Service They handled an issue with the car very well and answered my question. Very friendly and helpful as always. Outstanding new location and excellent They handled an issue with the car very well and answered my question. Very friendly and helpful as always. Outstanding new location and excellent customer service. More
by azbluechip
Employees Worked With
Mike Tennant
March 27, 2014
Great experience and love the new dealership! Sales staff, Ryan and Matt, worked with me to get all I was looking for in a new SRX! I love my new vehicle thanks to them! staff, Ryan and Matt, worked with me to get all I was looking for in a new SRX! I love my new vehicle thanks to them! More
by Jstukenborg
Employees Worked With
Ryan and Matt
March 14, 2014
First time customer who needed service on my 2013 XTS Cadillac. Making an appointment by phone was quick,easy and fit my time frame. Location of your dealership was easily accessible. Mike Tenant your as Cadillac. Making an appointment by phone was quick,easy and fit my time frame. Location of your dealership was easily accessible. Mike Tenant your assistant service manager greeted us quickly and made us feel comfortable from the start. Having dealt with many car dealerships over the years I can say your company ranked number one for me. Quality, Service, and the attention to detail were a constant theme. Each step of our experience was impressive. Customer waiting area was unbelievable Clean, comfortable and inviting with large flat screen TV's and complimentary food,drinks and modern exceptionally clean restrooms. Your the Best of the Best! Arlan Hatloe More
by arlan1
Employees Worked With
Mike Tenant
March 11, 2014
The sales team was professional and did not pressure me at all. They worked hard to get the vehicle I wanted to fit our financial means. I would definitely purchase another vehicle from this dealership. at all. They worked hard to get the vehicle I wanted to fit our financial means. I would definitely purchase another vehicle from this dealership. More
by vbulat45
Employees Worked With
Clint (salesman)
