Arrowhead BMW - Service Center

Darren and his staff really gives excellent service and customer support. I appreciate how well they hear & take care of my service needs. Thx V customer support. I appreciate how well they hear & take care of my service needs. Thx V More

Clean service department, but they don’t follow a face mask policy. On three different visits about half the service department employees were not wearing masks. Tells me they don’t care about the healt mask policy. On three different visits about half the service department employees were not wearing masks. Tells me they don’t care about the health of their customers. More

Horrible customer service Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I left and then I’m being contact by the service Felix that there is a chip In the windshield either I can pay $65 get it fixed or go through my personal insurance, not knowing that I had glass deductible of $500. Then I called and told Felix that go ahead and fixed the chip I will pay the $65. Then he informs me saying oh it’s a crack now not a chip. They keep changing their words from chip to crack. Spoke to the service director name Daren. Nothing happened, I know how rental car or loaner car works, once the customer leaves the lot and was not informed anything it shouldn’t be customers responsibility afterwards. I highly suggest Arrowhead BMW to educate their staff on how things are done. That was the last time I will go to Arrowhead BMW. I will return back to Camelback BMW at least they’re honest and get to you and pay attention to you while your still in their Lot. Once again Educate your employees on things that needs to be done. Otherwise you’ll lose more valued customers. More