Arrowhead BMW

I have to say this is by far the best service experience I have ever had. I was greeted immediately when I arrived on the service drive. Randy Rivera quickly gathered my information and service concerns. Ov I have ever had. I was greeted immediately when I arrived on the service drive. Randy Rivera quickly gathered my information and service concerns. Over the 2 days he was always quick to call me back with updates on my vehicles repair and provided very detailed explanations as to what was going on. Now to the part that really blew me away....I received a text from Randy Bowdre the Master Tech that was working on my car. The text had a link to a 5-minute video. In that video I was shown the tread depth of my tires, brake pad thickness, full view of the undercarriage, and he explained in depth both warranty repairs that had been performed. Let me just say that I have been in the automotive industry for nearly 20 years and have never had such great communication with a service dept. Hats off to Arrowhead BMW. You guys are knocking it out of the park!!!! More

Didn’t get approved for the car I initially wanted which is fine. But it took them a few days to get back to me about it and I got approved for less. Sent the link to one of theIr vehicles I wanted and I w is fine. But it took them a few days to get back to me about it and I got approved for less. Sent the link to one of theIr vehicles I wanted and I was asked if I was interested in a different one so I sent links of 4 other vehicles I would want… their salesman never responded back to me. More

Arrowhead BMW should be at a higher standard but they Arrowhead BMW should be at a higher standard but they definitely are NOT! Here is my experience and grave disappointment with Arrowhead BMW. I Arrowhead BMW should be at a higher standard but they definitely are NOT! Here is my experience and grave disappointment with Arrowhead BMW. I purchased a 2019 Volkswagen Jetta from Arrowhead BMW, during the purchasing process the sale person agreed that the car would need the windows tinted and I made them aware that I need dark tint and have a prescription for such, the sales person left and returned telling me she has contacted the tinting department and that dark tint would not be a problem and I would not need to have my prescription with me at that appointment. I was almost finished signing the documents and was made aware that the car had been in an accident that constituted front end repairs. When I return to pick up the car I noticed that the sunglasses compartment was hanging opened when I tried to close it I found that the latch was broken, I started the car and immediately a warning flashed on the instrument panel letting me know that the key fob battery needed to be changed. I contacted the sales department right away and made them aware of both of these issues and was told that they would be addressed and rectified, i was never called or given notice on the repairs. I was never contacted about the tinting appointment, instead I was left to call the dealership multiple times inquiring about the tint and repairs. My self and my two daughters made plans to visit Florida for an event and to go to universal studios, sea world, disney and a few small attractions in the Orlando area. My oldest daughter went to the parking garage at the resort we were staying at to retrieve an item from the 2019 Jetta, she returned frantic as she discovered the passenger door on the car did not lock!! I was forced to park the car as close as I could to a wall to secure it and our safety. I had to gift and sell the park tickets and forgo our planned events. My family only does a trip like this once every 5 years, my children never got to do any of the attractions, I drove 43 hours one way and paid to stay in a resort to sit and baby sit a car I bought from a BMW dealership. By the time we do another trip my oldest will be 24 and my youngest 12 and I can guarantee it will not be of this caliper or in this location. This was a huge disappointment but I could not risk having the car stolen, destroyed, or worse an intruder in the car. My last call to Arrowhead BMW was answered by Jeremiah, a manager in sales. He was prompt to secure a timely tinting appointment and direct me to a near by volkwagon dealership to take care of the other “issues" including the lack of a locking door, the broken sun glass compartment, and the key fob batteries on Volkswagens Warranty. I went to the volkswagon dealership to learn that the alarm I thought was on silent was not, it was in fact never working as the car was not locking and was never secure! They has to order parts to repair the passenger door and sunglass compartment and made me aware there would be a charge to repair the key fobs. When I came back into Arrowhead BMW on December 10th at 1130am for my vehicle to be tinted I brought my prescription for darker glass and asked that the key fobs be fixed there as it was their issue. The assistant (Rocket) told me he was not sure they could do anything about the fobs. I had requested a loaner car when I made the tint appointment. When getting the loaner I was advised that I would need to replace fuel and could only drive the car 75 miles a day before being charged. I live over 100 miles from Arrowhead BMW, although I was told the tint would only take a few hours this was a concern. About an hour after we left in the loaner car I received a call from the person tinting my windows he said he only has limo tint and 35% tint and had seen my prescription in the car but could only use what materials he had and that no one had contacted him to inquire about darker tint. When I bought the car the sales staff had told me they had contacted their tinting department and the darker tint would not be an issue as a matter of fact they told me I would not even need my prescription to get it done, this man said the very opposite. I was in a bad spot as it had been a month from the original agreement and I had suffered many migraines as a result of driving this car, he tinted the windows with what he had. I will now have to have it redone at my expense. Approximately one hour after this conversation we called to see if we could get the car and was told to pick it up at 6pm. I had made a follow up appointment at the volkswagon dealership to get the door lock repaired on the same day as I live over 100 miles from these locations and had waisted a lot if money and time already on this. I had no choice but to reschedule with Lund Volkswagon and make yet another trip and a day off to get this car in order. To say that I hold BMW and Arrowhead BMW to a higher standard is an understatement. Their treatment thus far has been sub par at best and to be compared with a pay as you go corner lot in down town Phoenix. The customer service has been absolutely poor and severely unprofessional until the call with Jerimiah. I purchased a 2019 car from a BMW dealership that had not been gone over! The alarm does not work because the door does NOT lock, the key fobs both had dead batteries and the sunglasses compartment was broken. I fear what else is wrong with this car. Has it been serviced? Were the repairs done by a professional? I have deriven back and forth 100 plus miles each way and everytime filling the car with premium fuel at an exorbanant price, waited a month for tint that should have happened in days, suffered migraines, payed for and completely lost a once in a lifetime family vacation, and had my children in danger. I am gravely disappointed in Arrowhead BMW and BMW in general as I held them to a higher standard and quality. I still have to drive back and forth (200plus miles round trip) on my dime, take the time off and away from my duties and family, and put miles on a car I just bought to have the repairs done on warranty at a different dealership than where I purchased the vehicle. Update: When I took the car to Lund Volkswagon (peoria volkswagon) They discovered that the door had bern taken apart, meaning that Arrowhead BMW knew the door needed repairs. The service person looked st the new window tint that BMW had JUST applied and pointed out that there were large bubbles in the tint. He advised me that those would cause the tint to fail and peel. He was correct the tint is now peeling as if it were done on the side of the road by a untrained budget installer with cheap dollar store products! As of 01/13/2022 I have still not received any contact back regarding the complaint I submitted to Arriwhead BMW in early December! Save yourself buy from a reputable dealer. More

I had an excellent experience with Arrowhead, was pleasantly surprised since as a former prosecutor and Arizona Assistant Attorney General I was expecting the worst buying a used car. I'd already bee pleasantly surprised since as a former prosecutor and Arizona Assistant Attorney General I was expecting the worst buying a used car. I'd already been by one dealership previously looking for a Mustang and didn't like the extra things they were insisting on adding on. Well Noah exceeded my expectations. He was extremely honest on all of the numbers, didn't try to pull any fast ones on me, and was very pleasant and helpful to deal with. The finance manager was also equally honest and upfront, did not try to upsell me on things I wasn't interested in. If you want an honest dealership that is professional and easy to deal with, I strongly recommend Arrowhead BMW. They made what could have been a miserable experience pretty enjoyable. I had my mechanic inspect the car after I bought it and it was in as impeccable condition as promised. Now if only all dealerships could be this excellent. More

They are very liars they cheating with the price they cheating with the paperwork especially the Finance person names Nick you're never try go with him and sells manager his name is Paul the car is 2019 cheating with the paperwork especially the Finance person names Nick you're never try go with him and sells manager his name is Paul the car is 2019 440 I was $48848 he went down to $44848 put when I get bill of sell and after i sign up i sew the price $48848 they nave change it they have Beautiful inventory but please customer be careful with them More

Jeremiah Caughey lied to me as to the value he could give me for my trade in. Harassing me with over 7 phone calls and 5 text’s until I agreed to come in. Liar who deserves to be fired. me for my trade in. Harassing me with over 7 phone calls and 5 text’s until I agreed to come in. Liar who deserves to be fired. More

Keep telling me ALL cars have rusted rooters and it’s normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke fille normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke filled old Jeep! Plus They had me stand outside on the corner waiting for it with a crap sign saying Lyft! I’ll never buy a car from them again! RUN from BMW! This dealership lied to the BBB! Said they offered to fix my car and They never did! They have an F rating and are not BBB certified! Worst treatment ever! Got rid of my car at 2700 miles only 8 months old! They are lying, using cheap junk parts and stealing from people! More

Absolutley horrible dealership to work with. We came in the day before Thanskgiving, put a deposit down and signed a contract. They backed out on our finance company, which we found out about Monay at 2:30 the day before Thanskgiving, put a deposit down and signed a contract. They backed out on our finance company, which we found out about Monay at 2:30. We were ready to bring a check down to them and they sold the car out from under us by 5:00. Again we had a deposit down and contract signed. Also took forever to get a manager to even call us. I never leave bad reviews but this certainly is not a company to do business with. Also just looked at their BBB rating and they have an F rating. https://www.bbb.org/us/az/glendale/profile/car-dealers/arrowhead-bmw-1126-1000076983 More

Expected a whole lot more from this dealership but they have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update o have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update on the car I kept getting the run around. So unprofessional and annoying, finally got things going when I decided to show up unannounced at the dealer 😏 if I wanted crappy service I could have went elsewhere and expected just that… Avoid this dump at all cost, not worth it… More

Customer service is poor at best. After negotiating the price, they informed that if I did not take the car home that night that they would not honor the deal we made. Being that they were the first dealer price, they informed that if I did not take the car home that night that they would not honor the deal we made. Being that they were the first dealer I went to in addition to having to work the next couple of days, I didn't think it wise rushing into signing off on the first car. As far as I was concerned we already parted ways, it's rude to come across in that manner. The manager Nathan called me and text me for two days even after expressing my complaint. He was unapologetic and still continued to ask if I wanted to purchase the car. Stay away from this dump. More