Arrowhead BMW

Really bad experience. Showed up to get a 2020 BMW we paid for and they only had one key. Been waiting for registration and title work. After spending an hour with AZ Showed up to get a 2020 BMW we paid for and they only had one key. Been waiting for registration and title work. After spending an hour with AZ DMV we come to find out they did not fill out the paperwork right with our PO Box. Also found out that we needed to get in-state insurance and that was never explained to us. Got the insurance done and now we have to go the a DMV office to straighten this mess out. Called the salesperson at Arrowhead and have to heard anything. Not good at all. More

The customer service was good until I made the deal and complete the evaluation on the salesman. Once I gave her a stellar review, I was not then ghosted independent of the promise of sending a second key complete the evaluation on the salesman. Once I gave her a stellar review, I was not then ghosted independent of the promise of sending a second key as agreed prior to closing the deal. To this day, after purchasing the car six weeks ago, I still have not gotten the key and was told that they deliver it on the promised, and they were not going to cut another one. That was for customer service, and a lack of integrity and I would suggest that anyone that deals with this dealership gets everything in writing prior to signing any paperwork. More

Jason Sehak was a wonderful salesman. He was thorough, kind, and professional.I would recommend him to others. He was thorough, kind, and professional.I would recommend him to others. More

I have so far had a bad experience with Arrowhead and am still helping to resolve the unpleasant experience with them, so any suggestions and comments are welcome and I will post this everywhere I can to ex still helping to resolve the unpleasant experience with them, so any suggestions and comments are welcome and I will post this everywhere I can to expose my experience! I brought a pre-owned BMW in May and was given one key at the time to take the car home. I was promised by the sales to get the 2nd key to me. After 2 months of phones, I got a message that Arrowhead is not going to give me the 2nd key. I am frustrated and shocked by its sale team. I felt I am cheated by them! More

Normally I take dealership reviews with a grain of salt, but this place is beyond the pale. Just an absolutely miserable experience all-around, which is saying something considering the reputation that f but this place is beyond the pale. Just an absolutely miserable experience all-around, which is saying something considering the reputation that franchise dealerships carry. Over two weeks ago I traded in my car at this location. My new car arrived last night with parts missing, non-working key, and dirty. The delivery was delayed because of a part they "had to order from Germany." The part that caused the delay was missing when the car showed up. They are somehow still working on the financing, despite having already listed my old car for sale. They care more about flipping inventory than their paying customers. These people do not care about their customers as soon as the transaction has been completed. Their finance team is either incompetent or acting maliciously. Sales team will avoid you as soon as you sign a contract. Parts doesn't even know their own cars, but they will attempt to upsell you on additional services. The team here is truly despicable. After I had already signed, one of their team members had the gall to brag to me about selling an elderly customer dozens of cars while he's suffering from dementia. I have no idea why someone would think this is an appropriate thing to mention. Revolting behavior. The finance team got hostile with me for simply asking a question about when my vehicle that I paid for would be ready. I will be pursuing legal action against them if they do not pay off the lien on my car as contractually obligated. They also have not provided the title to me or my lender, which is preventing me from registering the car. As of this writing, I have still not received the parts that I paid for. Since they don't like answering phone calls or questions, they can deal with a chargeback on the deposit instead. Go somewhere else, there are plenty of options in the area. Lesson learned -- they'll never get business from me again. I've worked in sales for decades. You do not get repeat business by lying to people. More

Went in for repair on a heating element for a seat. The first pickup the back of the car is trashed, the back of the seat is damaged and the driver seat that was repaired the leather is loose! Looked l The first pickup the back of the car is trashed, the back of the seat is damaged and the driver seat that was repaired the leather is loose! Looked like a two year old put it together. Tell them I’m absolutely not taking the car back like that. Come back 3 days later pick it up, the leather is now better. The back of the seat was repaired with what looks like melted plastic instead of replacing the piece. And the best part, the back of the car is still TRASHED!!! More

Hassan was great, he made my buying experience easy and smooth! He was very kind and professional, giving me essential information to help make my decision. I will definitely be back to see him soon! smooth! He was very kind and professional, giving me essential information to help make my decision. I will definitely be back to see him soon! More

😡Horrible customer service! Their finance department keep lying to us and avoiding a refund they have to give us for extended warranty for the traded vehicles. I will never reco Their finance department keep lying to us and avoiding a refund they have to give us for extended warranty for the traded vehicles. I will never recommend them to friends or co-workers. Service department have played around and lying as well. Manager don't take responsibility and when we ask about the person who dealt with us, the next thing we know is they don't work with them anymore. Please save your money and go to another dealer! More

Will never work with this dealer again. Got screwed over on one of my deals because I was never told about only being able to trade my leased vehicle into a bmw dealer. Also I cancelled war Got screwed over on one of my deals because I was never told about only being able to trade my leased vehicle into a bmw dealer. Also I cancelled warranties on a vehicle I bought in January and it’s been over 3 months and I still don’t have either of the checks. I was told that one of the checks would be ready today but it wasn’t and I was told to come back Monday, it might be ready then. Also the other check I’m waiting on is going to take another 6-8 weeks on top of the 3+ months I’ve already waited. More

Connor was awesome! Very nice and helpful and didn’t hesitate to show us all possibilities. He was very easy to work with and answered all our questions. Very patient. I Very nice and helpful and didn’t hesitate to show us all possibilities. He was very easy to work with and answered all our questions. Very patient. I would definitely recommend working with Connor! More