Arrowhead BMW

We received the best customer service from the moment we stepped into Arrowhead BMW. We were greeted as we entered the showroom, treated with the highest respect by our salesman, who took his time, answere stepped into Arrowhead BMW. We were greeted as we entered the showroom, treated with the highest respect by our salesman, who took his time, answered all our questions and concerns, and provided us with various options that would best meet our needs. The Finance Director was excellent. We felt our financing terms were tailored to our budget; greatly appreciated. While there we were introduced to the Sales Manager, as well as the store’s General Manager and Controller. All were very supported in getting us what we needed and wanted, not what they wished to sell us. They made us feel like family. We left feeling we could contact any one of these folks if we had a need. More

An amazing time working with Maurice Bell at Arrowhead BmW This past week I worked with Maurice Bell at Arrowhead BMW and he was an amazing sales men. He sat down with me and listen to all the needs and wants This past week I worked with Maurice Bell at Arrowhead BMW and he was an amazing sales men. He sat down with me and listen to all the needs and wants I was looking for. Not shortly after our first meeting he found me the perfect car for the perfect price. If I were to look for another BMW he would be the first person I would contact. Thanks Maurice More

Professionalism Mr Bell was very easy to communicate with; he understood what we wanted he listen to us, he did everything he could to fit us in the car that we liked Mr Bell was very easy to communicate with; he understood what we wanted he listen to us, he did everything he could to fit us in the car that we liked. We are very pleased andI will recommend any of my friends and anybody I come in contact with. I’m looking for a car do you know somebody BMW Mr. Bell More

Avoid this BMW Dealership at ALL Costs This dealership will do anything to sell a vehicle. Unethical best describes the F&I Department..., do not go here unless you are completely versed i This dealership will do anything to sell a vehicle. Unethical best describes the F&I Department..., do not go here unless you are completely versed in F&I Product Pricing; if you are not, Emily will will give you a friendly smile all the while with her hand in your pocket! More

3 cars purchased in 60 days 60 days ago we purchased a new BMW X3 and a low mileage 2014 Jeep Cherokee today a new 2018 BMW X2. Our first experience was shopping for a secondary 60 days ago we purchased a new BMW X3 and a low mileage 2014 Jeep Cherokee today a new 2018 BMW X2. Our first experience was shopping for a secondary used car and ended up with the X3 too. Today, the new 2018 for my wife. Every part of doing business with them was the best experience we have ever had buying cars. If your experience is not the same as ours, call Kalei Dudoit the GM or one one the SM Matt Taylor, or better yet ask for one of them right away. They want to earn your business. Also, on top of that, the coolest dealership I have ever been in. More

BMW Amazing Experience!! I walked in cold off the street and was greeted by Michael Gelbert, Client Advisor. I didn’t really intend on purchasing a vehicle..but I DID!! It was I walked in cold off the street and was greeted by Michael Gelbert, Client Advisor. I didn’t really intend on purchasing a vehicle..but I DID!! It was such an easygoing pleasant experience. I really enjoyed all of the salesmen and the managers. I felt like I was in good hands and good company immediately. Arrowhead BMW is stellar and I would recommend Michael and the entire crew to anyone interested in an amazing BMW purchasing and driving experience! My X3 is a dream!! 100% better then my last X3!! Definitely the ultimate driving machine!! Thank you to everyone, even financing at Arrowhead was seamless and stress free. More

Mike is the best guy to buy any car from I just went to see some cars since i was passing by the Arrowhead BMW dealership and I met this gentleman Mike who warmly welcomed me on a AZ summer d I just went to see some cars since i was passing by the Arrowhead BMW dealership and I met this gentleman Mike who warmly welcomed me on a AZ summer day and immediately offered us cold water to cool down a bit without even bothering us with typical salesmanship. The interaction started and he nicely gave all the information that i was seeking and finally went ahead buying a car from him. Thank you Mike. More

Wonderful staff The entire car buying experience was very relaxed. The "team" at Arrowhead BMW personified the phrase "easy to do business with". This applied to th The entire car buying experience was very relaxed. The "team" at Arrowhead BMW personified the phrase "easy to do business with". This applied to the entire staff we encountered: internet department, sales personnel, finance and "genius" personnel. More

Great Dealership with great staff and a beautiful building! Whenever I have to purchase a pre-owned vehicle, I dread the experience. There are so many of the classic cliche salesman out there that do not take a Whenever I have to purchase a pre-owned vehicle, I dread the experience. There are so many of the classic cliche salesman out there that do not take an interest in the customer, they only care, "what do I have to say to get you into this car today?" My experience with the sales staff at Arrowhead BMW was everything you would expect from a high end dealership. Excellent customer service, respect for my time and a great car at a fair and competitive price. I purchased a 2013 Ford Flex Limited. The salesman, Michael Gelbert greeted my wife and I right away and immediately we were at ease with his friendly and professional approach. We were shown the vehicle and it's features were expertly demonstrated. When it came to evaluating our trade the Sales Manager took an interest, not a position to make the numbers work for us. I will not hesitate to refer any family or friends to Arrowhead BMW to purchase a new or used car. More

Horrible customer service Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I left and then I’m being contact by the service Felix that there is a chip In the windshield either I can pay $65 get it fixed or go through my personal insurance, not knowing that I had glass deductible of $500. Then I called and told Felix that go ahead and fixed the chip I will pay the $65. Then he informs me saying oh it’s a crack now not a chip. They keep changing their words from chip to crack. Spoke to the service director name Daren. Nothing happened, I know how rental car or loaner car works, once the customer leaves the lot and was not informed anything it shouldn’t be customers responsibility afterwards. I highly suggest Arrowhead BMW to educate their staff on how things are done. That was the last time I will go to Arrowhead BMW. I will return back to Camelback BMW at least they’re honest and get to you and pay attention to you while your still in their Lot. Once again Educate your employees on things that needs to be done. Otherwise you’ll lose more valued customers. More