Arrowhead BMW

I see some odd (what I would consider angry) reviews here, and they don’t make much sense to me based on my experiences. I’ve purchased 2 BMWs here in December 2019, March 2020, and had our X3 services here, and they don’t make much sense to me based on my experiences. I’ve purchased 2 BMWs here in December 2019, March 2020, and had our X3 services here as well. So I’ve been spending some time here. Everyone I’ve dealt with except for one finance person who is long gone, has been beyond friendly and courteous. Maybe even too professional sometimes? They are really prepared to deal with uptight image driven middle-Managers and aspirational status seekers with super inflated senses of importance, and it can take a minute for them to relax and be more personable but once they get to know you they are more than willing to adapt and treat you like a buddy instead of a “client” just takes a moment. Service department is a little cold Maybe, but efficient and upfront. Their diagnostic tools, and videos sent recording any issues found are top notch, if a bit spendy. But it’s a German OEM, they are doing things properly and by the book, it will always be an expense. Otherwise, after years of wonderful service and experience at BMW Seattle, I was glad to find a similar top tier service and sales experience at Arrowhead. More

Purchased a surprise gift for my wife of a 2020 BMW X3 M40i. The assistance provided at Arrowhead BMW by Internet Sales Manager David Head, Finance Manager Emily Stratton, and Client Advisor Chris Ionita M40i. The assistance provided at Arrowhead BMW by Internet Sales Manager David Head, Finance Manager Emily Stratton, and Client Advisor Chris Ionita was exceptional. I completed the initial purchase agreement with the exchange of a few emails and completed the purchase documents at the dealership in a short amount of time. This Arrowhead BMW team made it simple and easy. Please consider them if you are looking for a great deal and an equally great overall car buying or leasing experience! More

Absolutely amazing experience. I usually get terrible anxiety when car buying but this was so painless and easy. The time from arrival to pulling off the lot was the least amount of time ever spent buyi anxiety when car buying but this was so painless and easy. The time from arrival to pulling off the lot was the least amount of time ever spent buying a vehicle. Jeremiah and Jason worked with us to get the best deal possible with my MIL’s decent credit but minimal credit history. We will be referring all of our friends and will definitely reach out to Jeremiah the next time we’re looking for a vehicle. More

I am usually so leery of buying new cars because of the back and forth that usually occurs. Maurice assured me that if I trusted him, he would make the process easy and he delivered! He gave me an amazing back and forth that usually occurs. Maurice assured me that if I trusted him, he would make the process easy and he delivered! He gave me an amazing deal on an SUV and also worked to give me top dollar for my trade in. The whole process was smooth and quick. We will definitely be returning to him for our next car purchase. More

Horrible Dealership! Finance department tried to take advantage of us. Added warranties without talking to us, and "Bought down rate". Can't get the car registered and o Finance department tried to take advantage of us. Added warranties without talking to us, and "Bought down rate". Can't get the car registered and our X6 M50 is currently parked. I just nominated them for worst BMW dealership in America! More

New to Area and found the best BMW Dealer! We had a prior relationship with Darren Ferguson, hence why we chose to check out Arrowhead BMW even though another dealer was closer to our home. D We had a prior relationship with Darren Ferguson, hence why we chose to check out Arrowhead BMW even though another dealer was closer to our home. Darren, his team and everyone at Arrowhead welcomed us. Darren even introduced us to the owner. The dealership itself is spacious, clean, and VERY comfortable...makes you want to stay awhile so they succeeded on that front as well. It's an impressive place with impressive staff. I've purchased 4 prior BMW vehicles through another friend (who was a GM in CA) so I was used to white glove service. I found that at Arrowhead. In terms of the sales experience. Maurice Bell has the enthusiasm and drive found only in the best of sales personnel (I'm a manager of a technology sales team so would know). He's informative not pushy and introduces you to the cars you have interest in. Not only that he makes you feel like you're family. He also gives you door to door service if needed and that is a huge plus if you are working. Maurice himself gets 5 STARS! I would highly recommend him to everyone I know. TylerPassmore the BMW genius was like no one I had worked with before. Extremely knowledable and willing to come to me for additional training if needed. Finally my finance experience with Dale Bruemmer was efficient and "painless". Dale is the kind of guy who makes you feel comfortable and things go smoothly. No more to say other than go to Arrowhead BMW and see for yourself....of course ask for Maurice! More

New Z4 We experienced a minor fumble in the very beginning but Maurice Bell picked up the ball and got it to the finish line. Maurice took the time to unders We experienced a minor fumble in the very beginning but Maurice Bell picked up the ball and got it to the finish line. Maurice took the time to understand our goals and helped us navigate through the process. Maurice was an exceptional sales professional and it was our pleasure to have worked with him. The whole experience with Arrowhead BMW was a great one. Very happy with the new Z4. More

Purchase I was very pleased with the experience I had at Arrowhead BMW. Brendan Williams, my Sales Assoc., was professional, easy to work with and very knowle I was very pleased with the experience I had at Arrowhead BMW. Brendan Williams, my Sales Assoc., was professional, easy to work with and very knowledgeable about what he is selling. From Sales to Finance, it was the easiest transaction I have experienced. The store is beautiful, comfortable and just an overall great place to wait while having your car serviced or purchasing. More

We received the best customer service from the moment we stepped into Arrowhead BMW. We were greeted as we entered the showroom, treated with the highest respect by our salesman, who took his time, answere stepped into Arrowhead BMW. We were greeted as we entered the showroom, treated with the highest respect by our salesman, who took his time, answered all our questions and concerns, and provided us with various options that would best meet our needs. The Finance Director was excellent. We felt our financing terms were tailored to our budget; greatly appreciated. While there we were introduced to the Sales Manager, as well as the store’s General Manager and Controller. All were very supported in getting us what we needed and wanted, not what they wished to sell us. They made us feel like family. We left feeling we could contact any one of these folks if we had a need. More

An amazing time working with Maurice Bell at Arrowhead BmW This past week I worked with Maurice Bell at Arrowhead BMW and he was an amazing sales men. He sat down with me and listen to all the needs and wants This past week I worked with Maurice Bell at Arrowhead BMW and he was an amazing sales men. He sat down with me and listen to all the needs and wants I was looking for. Not shortly after our first meeting he found me the perfect car for the perfect price. If I were to look for another BMW he would be the first person I would contact. Thanks Maurice More