Arrow Ford Inc.

We recently purchased a Ford explorer at arrow Ford in Abilene Texas. The sales consultant Kimberly Wagoner went above and beyond to assist me in my purchase. Abilene Texas. The sales consultant Kimberly Wagoner went above and beyond to assist me in my purchase. More

During the COVID 19 time I was nervous about going in. I had my other vehicle serviced several weeks ago and like how everyone was masked and careful I worked with Clay Anderson and Damian Sanchez. B I had my other vehicle serviced several weeks ago and like how everyone was masked and careful I worked with Clay Anderson and Damian Sanchez. Both were very helpful. I was able to obtain the kind of vehicle I wanted in one visit. The other staff kept their distance and were also masked. Since I am a senior citizen this was important to me at this time. More

Lyndi Marks was the best ! She knows exactly what her customer is looking for! I have to say she goes way beyond her means to satisfy every need ! customer is looking for! I have to say she goes way beyond her means to satisfy every need ! More

Our car salesman Kimberly did an absolutely amazing job with finding the perfect vehicle for my husband and I. She worked with us from the beginning until we drove it out of the dealership. I was super hap with finding the perfect vehicle for my husband and I. She worked with us from the beginning until we drove it out of the dealership. I was super happy to do business with Arrow Ford and recommend Kimberly for your car needs. She is very personable and gets the job done. Being caring and local is what lead us to purchasing from Arrow Ford! More

My wife's 2018 Escape was purchased with most extended services available so Wife insists I take to dealer for service. Oil changes require appointments but seem to take as long or longer than just droppi services available so Wife insists I take to dealer for service. Oil changes require appointments but seem to take as long or longer than just dropping in to some quick change places. But waiting areas are really nice so over all not too bad. Have gotten a tire replaced but they didn't have one in stock so had to wait for one to come in. Most recent visit was because low tire light would come on when started traveling at highway speed. Took two trips of recalibrating sending units but they stuck with it and finally found a tiny nail. So I was pleased. HOWEVER, my wife is not pleased with how her complaint of wind noise from passenger side door has been handled. She was instructed to bring it in and lady went riding with her and acknowledged she heard the noise too. She sent it to guys in back who kept it for afternoon then reported standard mechanic "they all do that. It's normal". My wife was not happy. But she's usually in driver side so it has not bothered her as much since Coivid has restricted driving,but she did hear it again Sunday when I drove to church. She had a 2017 Escape which was given to our granddaughter at her college graduation. What really irks my wife (and thus Me) is that 2017 car had no unusual wind noise. So it's not normal and they don't all do that. More

Real friendly people. Helped me out with alot to get me a good deal on a 2019 Mustang. Randy Toombs was really helpful trying to get me the right car. Thank you Arrow Ford & Loan Arranger!!! good deal on a 2019 Mustang. Randy Toombs was really helpful trying to get me the right car. Thank you Arrow Ford & Loan Arranger!!! More

Had a fantastic visit to Arrow Ford of Abilene, to trade in my 2016 F-150 for a new one. Couldn’t be happier with my net Texas Edition F-150 XLT. The professionalism and courtesy from my salespeople were to in my 2016 F-150 for a new one. Couldn’t be happier with my net Texas Edition F-150 XLT. The professionalism and courtesy from my salespeople were top notch. I never hesitate to purchase a Ford vehicle, and I will most likely visit Arrow Ford of Abilene again. More

Was in Abilene, TX visiting my parents and had a whim to stop by and look at a Mustang GT 500. They did not have one in stock and went the extra effort to bring one from a neighboring dealership an hour awa stop by and look at a Mustang GT 500. They did not have one in stock and went the extra effort to bring one from a neighboring dealership an hour away. They brought the car over even though it was after hours. They bent over backwards to make the deal work. Brant Bunker was my sales associate and he did a great job. The finance department, the service department and rest of the staff was exceptional. I truly enjoyed the car buying experience and highly recommend Arrow Ford for all your next needs. I live in Beaumont, TX, a full 8 hours away and the service here pales in comparison for the service I received. Keep doing what your are doing and your business will continue to thrive. Thanks again for the new GT 500! Lamon Custer, DVM More

Bought a new 2020 F150 4 X 4 from Brehnan Mitchell, he was very attentive to what we wanted in the truck. Good job Brehnan. was very attentive to what we wanted in the truck. Good job Brehnan. More

Great personal to work with. Very respectful of our needs. All very knowledgeable. Friendly from receptionist to the financial person. Clean dealership. Very concerned with the way we were treated. Ove needs. All very knowledgeable. Friendly from receptionist to the financial person. Clean dealership. Very concerned with the way we were treated. Overall just great place to do business when it comes to buying a new or used vehicle. More