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Arrow Ford Inc.
Abilene, TX
462 Reviews
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462 Reviews of Arrow Ford Inc.
June 23, 2023
Without a doubt the absolute worst service department in any car dealership I have ever been exposed to. In my experience I spent an additional 7,000 in extended warranty that my salesman and financial advi any car dealership I have ever been exposed to. In my experience I spent an additional 7,000 in extended warranty that my salesman and financial advisor talked me into and when it came time for me to use the warranty I could get nothing done. My truck sat in the back parking lot of the dealership the second time I took it in for repairs, 2 weeks and I was no closer to having it repaired than the very first time I took it there. They continued to blame it on the warranty company saying it was out of their hands after they turn it over for approval. If Arrow Ford knows this to be an issue then stop pushing the warranties. I dealt with several different individuals during this ordeal and I ran across not one that seemed to care about resolving my issue. I will never so much as purchase an interior light bulb from that dealership, certainly never another vehicle. Poor excuse for a service department. I would strongly suggest to anyone looking to buy to make the right choice and drive by Arrow Ford to a different dealership. More
by jmmosley11
Employees Worked With
Brant Bunker
June 19, 2023
We had the most successful experience in buying our car than ever before. Our sales person Eric Demps was just superb. He was friendly and very knowledgeable on the vehicle. He answered all of our quest than ever before. Our sales person Eric Demps was just superb. He was friendly and very knowledgeable on the vehicle. He answered all of our questions and took his time with us. Will definitely be coming back in the future and recommending this dealership to our friends!! More
by Cindy.parker13
Employees Worked With
Eric Demps
June 01, 2023
Sara was extremely helpful with the entire process. It was almost like taking us by the hand and leading us the entire way. Definitely our furutre go to. It was almost like taking us by the hand and leading us the entire way. Definitely our furutre go to. More
by perez_harry
Employees Worked With
Sara Farley
May 05, 2023
I bought the Ram 1500 used with every warranty possible. Within 2 weeks of purchase, the starter failed. Arrow replaced the starter and returned the vehicle. A loud “clunk” sound started coming from the new Within 2 weeks of purchase, the starter failed. Arrow replaced the starter and returned the vehicle. A loud “clunk” sound started coming from the new starter when starting the vehicle. They then replaced the starter a second time. The sound has not gone away to date. After an additional few weeks, I found several other issues cropping up. The battery reserve is less than 20 minutes. This should have been covered under the warranty that Arrow provides. I also had some form of shifting of the frame/suspension started in the rear end (at least that is what 2 other shops in town told me the day after I picked up the truck). There was a code in the computer (U1286 I think) as well. I was unable to fill the vehicle with fuel because the filler neck had dirt behind one of the doors supposedly. I spoke with a sales manager after posting a poor review on Google in regard to the service I received. An agreement was made at the time that they would look at the truck and provide me with a rental car at no cost if I removed the Google review. I agreed to give them another chance and removed the review. I received the rental car and turned my truck over to Arrow for repair. After 2 weeks of having the truck, they told me that the battery was weak, the flywheel had damage, they were unable to determine what the code in the computer meant, and they were unable to figure out the “clunking” of the truck. They took the truck to 2 local Dodge dealers for diagnostics. After all of this, just shy of 3 weeks, I was told that my truck was available for pickup and that everything was working as expected. No repairs were completed. In conclusion, after a starter failing just after the purchase of this 2020 Dodge Ram 1500, I have had nothing but issues with the vehicle. I have owned it for less than 2 months (which most of the time the truck was in Arrow for “repair”). I have had to speak with managers, check daily on the status of the supposed repairs that would be taking place, and have had my truck returned with no repairs or issues resolved. I sincerely regret purchasing a vehicle from this company. I have spoken to another shop here in town and will be taking any further issues to them as soon as possible for repair. More
by masterymagic@gmail.com
Employees Worked With
Taylor
