Arrow Ford Inc.

We appreciate all the hard work and help from arrow ford! Especially Dale for helping with it being so late in the day! Would definitely recommend him to be of help to anyone! Especially Dale for helping with it being so late in the day! Would definitely recommend him to be of help to anyone! More

Taking Care of Customers I have had nothing but impeccable treatment and Service. I have been using Arrow Ford for almost 20 years now. Since I moved back to the Abilene Area. I have had nothing but impeccable treatment and Service. I have been using Arrow Ford for almost 20 years now. Since I moved back to the Abilene Area. TJ More

Good customer service and appreciation for your business This dealership tries to work with their customers to get a deal done. Their finance manager was very honest and straight forward with hid dealings,as This dealership tries to work with their customers to get a deal done. Their finance manager was very honest and straight forward with hid dealings,as well as the salesman. I highly recommend doing business with them. More

David at the body shop in Arrow Ford was very professional in his dealing with me. The service was completed within the time frame he estimated. professional in his dealing with me. The service was completed within the time frame he estimated. More

The experience was long but worth the wait. I would advise anyone looking for a new ford to stop and take a look. Work your deal, if they can’t work with you I would be surprised advise anyone looking for a new ford to stop and take a look. Work your deal, if they can’t work with you I would be surprised More

LeeAnn took amazing care of me. My service from her was fast and friendly! I would recommend LeeAnn, Jim and Arrow Ford to everyone!! They even called and checked up on me after my work was done! Great job fast and friendly! I would recommend LeeAnn, Jim and Arrow Ford to everyone!! They even called and checked up on me after my work was done! Great job Arrow Ford! More

Repaired chip in windshield. Great work. Repaired chip in the in minimal time. Can not tell where was. Would recommend Arrow Ford repair center for all work on any vehicle. Great work. Repaired chip in the in minimal time. Can not tell where was. Would recommend Arrow Ford repair center for all work on any vehicle. More

SCAM ALERT September 16th, 2019...I'm a disabled Marine Corps veteran. I just drove in 2 hours to see a 1998 chevy at the loan ranger location. As agreed over th September 16th, 2019...I'm a disabled Marine Corps veteran. I just drove in 2 hours to see a 1998 chevy at the loan ranger location. As agreed over the phone with Lyndi Mark's, I had the required income and down payment. I was excited about this purchase because it was for my son that's an active duty Marine stationed in California but they tried to shove down my throat other trucks i didnt come to see AND asking for a $7,000 down payment on a $10,000 truck. Shakedown! UNETHICAL! SCANDELOUS! Waste of my xxxx time! More

Why schedule appointments and Lugnut issues. I went in for an oil change which was scheduled at 8:00am, my vehicle was not even looked at until 9:10am. I asked what was the point of making an ap I went in for an oil change which was scheduled at 8:00am, my vehicle was not even looked at until 9:10am. I asked what was the point of making an appointment and was told that that just, means you are next in like behind the walk-ins. So I asked what's the point of making an appointment and he had no response. The next event was really frustrating, a technician came out and told me that the aluminum lug nut covers had swollen and they could not rotate the tires because of this issue. The lug nut covers are factory issue, so I asked does Ford or Arrow cover that issue. The technician told me that this happens all the time but there is nothing they can do except recommend that we replace them with steel luguts because they don't swell. Well the wheel can not be taken off unless you hammer the covers off and break them off so all the luguts have to be replaced ar a cost of over $350!! This really frustrated me because they and factory issue, and Arrow Ford is aware of this problem and yet they just pass it off as you are out of luck. Why they don't fix the luguts when they receive the vehicles or at least notify the Ford owners/buyers of this problem is beyond me. To top it off, they need to keep my vehicle probably all day since they have to get Lugnut parts and finish the work. A one hour oil change has turned into an all day $400 fiasco. I have never had issues like this with other vehicles I have purchased, and I'm very disappointed with Ford and this dealership, apparently they just don't care about the vehicles they sell or their service. More

2018 Fusion Malcom Johnson does a great job at Arrow Ford. He has been there for a long time and knows what customer service is all about. Got me a smokin good de Malcom Johnson does a great job at Arrow Ford. He has been there for a long time and knows what customer service is all about. Got me a smokin good deal on my new 2018 Fusion. Give Malcom a call. More