Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Bad Service Had an appointment at 8:30 AM and was told car would be ready in 2 hours. 6 hours later no car. I am an insurance agent and I had appointments in the Had an appointment at 8:30 AM and was told car would be ready in 2 hours. 6 hours later no car. I am an insurance agent and I had appointments in the afternoon and missed 1 of them costing me money. I will be looking elsewhere to get mt car serviced. More

Slow, slow, slow Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit s Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit sign in again and again back to sign in. Ironic because this is how my entire visit to Arrigo Jeep went. Would never return again. I stopped by on a Wed and told them I was trying to get a key made for the 2005 Jeep Wrangler Unlimited but the obd2 connector was broken. George said he had never heard of those breaking. Well mine did. Probably because of were it is located, it is about were your left knee goes when driving. The a/c was also not working. He advised that I stay until they confirm what is wrong. After waiting 3 hours I texted George for an update per his request to text if I had any questions while I was waiting. After an hour and no response, I walked over to George's desk. He was there and I asked for an update. He looked at me like he didn't know who I was. I gave my name, then he asked what.i was driving. George, it's only been 4 hours and you forgot? Anyway, he said he would go check and get back to me. About 20 minutes later, get returns and tells me the Obd connector was broken. I told you that almost 5 hrs ago. He said he wrote vin# down wrong so they got the wrong part to fix but the correct part was coming from Orlando. They hadn't even looked at ac yet. So 5 hrs to determine what I told George was wrong when I arrived. UGH So George brought me to cashier and told the woman I needed shuttle ride home. She called the person and he said 20 minutes. So off I went to ladies room, then came back out and waited. Nothing. I asked the guy next to me if he was waiting for a ride, he said no but he said a man walked thru and asked for a Susan. That's me. Where is he? The man said he just kept walking thru the room and out the door and took off. Didn't even look for me. OMG. Now we are pushing 6 hours. Went back to cashier and she called him and he was indeed.gone. The cashier ordered me an Uber and I got home 7 hours after my appointment started. George had said he would call later and let me know about ac, once they analyzed it and run dye thru.it. Surprise, I never heard from him. At 11am the next day I called and asked about it and he said it was all fixed. There were two leaks. So I asked when I could come get my Jeep. He said soon, they just had to make another key. I had just bought this Jeep and it came with only one key. So at 3pm I still hadn't heard from George so I called yet again. He said he had called me. I had no message or any record that he.called. He must have called someone else. I'm like it's been 4 hours, what's up? Again, George said he would go check and get back to me. I was nervous now because it had started raining out and there was no top on it in the back. Just a Bimini. He said not to worry, they were keeping it inside. I told him I would be there at 4:30 and it had better be ready. Arrived at 4:30 and it was done. Paid for it and picked it up. To my surprise, not, the carpet and seats were all wet. It wasn't inside, it was soaked. I'm still drying it out, 2 days later. Not very happy. I would never return to this dealership again, I would never use George again he is frustratingly slow. I would never recommend Arrigo to a friend. What a frustrating experience. More

Terrible Service Department My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the fr My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the front tire literally fell off as she was driving. I know they were not tightened as I had the tow truck driver check all four tires. Luckily, it happened as she turned onto a street so she was not injured but she could have died if she was driving at 60 MPH which she was just one minute earlier. VERY NEGLIGENT on the part of the dealership. Word of advice use another Jeep Dealer or make sure you check the lug nuts. More

wonderful! I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his attention to my needs. Outstanding. This is my 2nd truck from Arrigo and I would buy from Arrigo again. More

Service Department with poor customer service I have never purchased a vehicle from Arrigo but I tried to use their service department. I needed 4 recalls to be done, replace a broken taillight as I have never purchased a vehicle from Arrigo but I tried to use their service department. I needed 4 recalls to be done, replace a broken taillight assembly, oil change and tire rotation. I have called to schedule an appointment and I was told they need to order a part and would call me to schedule. They stated it would take a couple of days. One week later, I called to find out if the part came in because I have not been called. I was transferred to the parts department and was told to hold because they were dealing with a customer. Twelve minutes later, my call was disconnected. I called back and the same happened. I called again and explained I was getting disconnected. They apologized and said they would connect me. I was disconnected during the transfer. Tried again, and the same result. Then I actually had the phone answered by the person I had originally spoken to a week ago. He stated he had all my information in front of him and needed a moment to check if the part was in stock. This time I waited 14 minutes before being disconnected. Nobody called me back. It has now been another week. Needless to say, I tried a different dealership and my car was repaired in 3 days later. Still waiting on Arrigo. I am sure they will post some copy/paste response but this was just straight out bad customer service. I will never buy a car from them because I now know how good the service department with handling customers. More

Terrible after sales service department I bought a new Dodge truck from these people a few months ago and took it back to them for the first oil change recently. A few weeks after the oil ch I bought a new Dodge truck from these people a few months ago and took it back to them for the first oil change recently. A few weeks after the oil change service work I noticed a blemish in the paint along the hood seam near the hinge. I took the truck in today to have the blemish repaired under warranty. It was clear to me that it was either an original manufacturing flaw that I had missed on vehicle inspection or that the service department had closed the hood with something laying across the opening and marred the paint. It was an odd split edge paint defect that was not easy to see on the black truck. Today I was told that the "dent" was my problem not theirs and to have a nice day. Really terrible customer service. I left without even an estimate to repair. But that does not surprise me because 5 of the 6 service reps were clearly annoyed by my presence and the 6th only pointed in the direction of the bodyshop. Terrible customer service. I have never seen such an operation. I won't be bothering them again, I can assure you. More

Happy customer I had a problem with my car and left it there for a few days. I can't thank enough to my service advisor George Riker and the Service Manager Bill Dig I had a problem with my car and left it there for a few days. I can't thank enough to my service advisor George Riker and the Service Manager Bill Digiacomo for taking care of my concerns. Excellent work ethics and customer service. More

Excellent Service Manager Bill DiGacamo was a fantastic service adviser who met my needs and exceeded expectations. Not everything could be solved with one visit but I was assu Bill DiGacamo was a fantastic service adviser who met my needs and exceeded expectations. Not everything could be solved with one visit but I was assured that any outlying issues would be taken care of. If servicing a vehicle were always this pleasurable, I would run to the dealer without hesitation. Based on this experience, I will do so more often. More

WORST EVER HOW DO YOU DENT A CAR WHILE FIXING IT? CAR HAS BEEN THERE 5 TIMES SINCE PURCHASE!!MR. CORMAN DOES NOT RETURN CALLS!! STAY FAR AWAY!! HOW DO YOU DENT A CAR WHILE FIXING IT? CAR HAS BEEN THERE 5 TIMES SINCE PURCHASE!!MR. CORMAN DOES NOT RETURN CALLS!! STAY FAR AWAY!! More

Above and beyond! Rufus is the man! He took the time, well into the evening, to help us fix a window that'd become detached from those parts which hold such things in p Rufus is the man! He took the time, well into the evening, to help us fix a window that'd become detached from those parts which hold such things in place. Fortunately, the temporary fix held up over the next day's 3+ hour, >200 mile drive despite near constant rain over that period. It's always nice when someone helps another because help is needed, not because it's their job. More