Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Poor communication and poorly ran service department We had a car dropped off on a Thursday and it took them 5 days to get back to me telling me I need a transmission overhaul. I decided to get the work We had a car dropped off on a Thursday and it took them 5 days to get back to me telling me I need a transmission overhaul. I decided to get the work done elsewhere and we sent a tow truck to pick it up. Twice. The dealer held the car and did not attempt to contact us and refused to release the car to AAA. On two different occasions when I contacted this dealer it rang over 20 times and when someone finally answered I would introduce myself and the line would go dead. I have not yet got this situation rectified but am currently furious. More

Michel Bedos, Sales Consultant with Chrysler Jeep of Delray will be the only reason I return to this dealership. Horrible experience with the service department, and not because of the people but becaus Delray will be the only reason I return to this dealership. Horrible experience with the service department, and not because of the people but because there is not enough people to handle the volume and provide quality customer service. After many attempts at reaching someone in service, I called new car sales and that when Michel saved the day. Didn’t hesitate to listen and make things right. He stayed in touch with me every step of the way until there was a plan to fix the issue and until the problem was solved . Thanks to him, I may consider returning to this dealership. More

The absolute worse dealership to deal with in terms of warranty service. Take your business elsewhere. Neither the dealership, nor FCA stand behind there product. warranty service. Take your business elsewhere. Neither the dealership, nor FCA stand behind there product. More

Above and beyond Just want to thank the people at ARRIGO west palm, especially Melissa ,for taking care of my son Jake yesterday. It's really nice to see that some peo Just want to thank the people at ARRIGO west palm, especially Melissa ,for taking care of my son Jake yesterday. It's really nice to see that some people actually have compassion left in their life. This is what separates great companies from the average ones. Thank you More

The WORST customer service! I had Purchased a prepaid oils change service package. I went for an oil change and I was told it would be better to come back on a “less busy” day. I I had Purchased a prepaid oils change service package. I went for an oil change and I was told it would be better to come back on a “less busy” day. I went back today, they made me wait 2 hours 15 min! After the first 1 hour 15 min, a girl comes to tell me :” we have a lot of cars to service, would you like to wait or come back another day?” !!! Long story short, one hour later, everyone who came during that time frame had left, and I am still waiting! And I have a video to prove it. When I complained, I was told :” if you don’t like it here, go service your car somewhere else” !!! My husband and I have two NEW Dodge cars! From Arrigo Dodge specifically, we just bought a New limited edition truck with all the bells and whistles, 3 months ago !and the customer service associate just told me to go somewhere else! After I waited over 2 hours for a miserable oil change! The worst is : this is NOT THE FIRST TIME this happens! This dealer just has the very worst customer service! More

Incompetent. Scratched my rims. Offered to pay for 1 but not the other. Left air intake filter sitting inside my engine. Broke the dip stick to check oil. INCO Scratched my rims. Offered to pay for 1 but not the other. Left air intake filter sitting inside my engine. Broke the dip stick to check oil. INCOMPETENT!!!!! More

Horrible Service! This absolutely WORST service ever, went and had my 2016 Jeep renegade serviced, had a miserable service representative name of Pasquale, I made it v This absolutely WORST service ever, went and had my 2016 Jeep renegade serviced, had a miserable service representative name of Pasquale, I made it very clear my car is over heating and the Reservoir was leaking. He had no personality and should NOT be in that position. Car stayed for two days, i got it back drive 15 mins and car is burning hot. I called him 7 times and no phone call back as well as Service manager. They are a terrible place to be at. DO NOT GO. My car is still Not fixed yet More

Problems resolved, they acted honorably After an initial misunderstanding, Arrigo owner John Arrigo and Service manager Rob both stepped up and have acted honorably and helped to resolve my After an initial misunderstanding, Arrigo owner John Arrigo and Service manager Rob both stepped up and have acted honorably and helped to resolve my situation. Cudo’s to the owner/management team at Arrigo. I would highly recommend this dealership and will be taking my future business there. More

Great experience Brought my 1500 ecodiesel here for the first time, for a software update recall and diagnostic check up for some phantom noises I have been hearing. Brought my 1500 ecodiesel here for the first time, for a software update recall and diagnostic check up for some phantom noises I have been hearing. Tony Neterer was my service advisor, Very professional and operates with a sense of urgency. Didn’t just hand me my keys on pick up, but gave me a comprehensive overview regarding their inspection, what they were able to find, and took care of for me on the spot. Great experience, service Director Rob spoke with me on the way out to ensure it was a satisfactory experience. High recommendations for this dealership and im “that guy” who always skeptical of contracted services of any type, especially the larger players... 5 stars More

Outstanding service, friendly, & courteous personnel My wife and I would highly recommend Arrigo for both genuine Mopar parts and service. The technician and service advisor were very attentive, sincere, My wife and I would highly recommend Arrigo for both genuine Mopar parts and service. The technician and service advisor were very attentive, sincere, and ensured the car was fixed correctly the first time (and quickly). We are also very impressed with Mary, in the Parts Department. She, literally, could not have been any more helpful. Thank you Mary!! We will only be taking our car to Arrigo in the future for service. More