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Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center
West Palm Beach, FL
766 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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766 Reviews of Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center
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May 06, 2022
I keep records, hurts to look at all maintenance and repairs. Just to keep a safe Vehicle on the road way. Told, Fluid on brakes. Needed all brake parts replaced, Rotor, calipers, pad, this car should repairs. Just to keep a safe Vehicle on the road way. Told, Fluid on brakes. Needed all brake parts replaced, Rotor, calipers, pad, this car should stop on a dime. NOT!! I couldn't stop in the length of the NAZCA lines of Peru. I did Rad flush, they broke fitting for inside heat. Yep I paid $400 for the 30$ part. lol They bid me farewell (chump), go pay get your death vehicle back.I apparently needed Master Cylinder. Which they never touched,"on brake job?". I felt no brake improvement. It's getting bad, "TILL BRAKES GONE", OMG my brake pedal went to the floor used emergency brake to help stop! I was sure I was in a horrible crash. First few days brakes average but soft feel, they failed PANIC STOP, Fluid almost gone, I COULD NOT STOP THE VEHICLE, OMG, ON #95!! I COULDN'T STOP THE CAR!!! THEY,( SERVICE),NEVER REPLACED MASTER CYLINDER NOT EVEN CHECKED!!! (HAND WRITTEN ON INVOICE, FLUID ALL OVER). GEORGE CAN'T FIND THE INVOICE, WITH THE WRITTEN COMMENT, JUST COULDN'T BE FOUND. SO IT STARTED AS A SERVICE LIE, THAT ALMOST COST A LIFE; IT COULD OF HAPPEN TO ANYONE! BOUGHT AT SAWGRASS, BAD SERVICE AT WPB! More
by Svchiacchio
Employees Worked With
THE GUY AT THE TIME WAS NAMED. "GEORGE". HE WOULD BE THE ONE, POSSIBLY WITH A COHORT TO CORROBORATE .
March 28, 2022
Terrible Dealer, Countless errors on their end after bringing car in for diagnostic that was not completed but was stated it was done, then car shutting down on the side of the road at 2 in the morning bringing car in for diagnostic that was not completed but was stated it was done, then car shutting down on the side of the road at 2 in the morning for that same reason ( fuel pump) After weeks of back and forth and being passed from person to person and countless calls and going to dealer and being lied to that the GM was not on site that day after seeing him there 20 minutes later. They reached out and stated they did nothing wrong on their end ( after admitting their service advisor dropped the ball) and that they cannot predict the future of a car fuel pump failing after bringing the car in for that specific reason. They have no respect for their customers but claim customer service is the top priority. They told me multiple costs for repairs and had to correct them every time, the communication is terrible there even said by their own employees. This matter will not unheard of. Between the lies and disrespect of this company, would never recommend anything from them. (rating for advisor was mandatory random advisor was choose for rating did not see any of advisors used. More
by jimp
Employees Worked With
March 01, 2022
I was at Arrigo Dodge in WPB yesterday and Giovanni Villalta was my service advisor. He took very good care of my 2018 Dodge Journey . The work was completed quickly and thoroughly! I would highly reco Villalta was my service advisor. He took very good care of my 2018 Dodge Journey . The work was completed quickly and thoroughly! I would highly recommend Arrigo Service Department! I would rate them 10 out if 10!! Thank you Giovanni! Sincerely, Jackie Veneziano More
by Jvfinfan69
Employees Worked With
Giovanni Villalta
February 22, 2022
Took longer than expected. Moses was friendly and helpful. I wouldn't label this service as express though. It took 2 1/2 hours to change my oil and rotate my tires. Moses was friendly and helpful. I wouldn't label this service as express though. It took 2 1/2 hours to change my oil and rotate my tires. More
by cathy.r.smith.65
Employees Worked With
Moses
February 16, 2022
Truck service department was efficient , punctual, quoted a price and stuck to that price. No upselling of unnecessary products or services. a price and stuck to that price. No upselling of unnecessary products or services. More
by Edgraph77
Employees Worked With
