Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Shane in the service department very professional & courteous. Knowledgeable about service needs. Appointment on time & nice waiting area. courteous. Knowledgeable about service needs. Appointment on time & nice waiting area. More

Poor customer relations. Lack of concern about customers or their cars. Long wait until someone finally asks how can we assist you Lack of concern about customers or their cars. Long wait until someone finally asks how can we assist you More

Cristina Santoro took care of me yet again. Very pleased with her service towards me and my car! Very pleased with her service towards me and my car! More

Bought a car from them a year ago, and have gotten all my service through them, and everything has been a good experience. Alex my service advisor is great and took care of an issue I was having obtaining a service through them, and everything has been a good experience. Alex my service advisor is great and took care of an issue I was having obtaining a part. More

Came in a 6 months ago to have the transfer case replaced, not sure why the transfer case module wasn’t replaced at the same time. Fast forward to a month ago and the transfer case fails again, this replaced, not sure why the transfer case module wasn’t replaced at the same time. Fast forward to a month ago and the transfer case fails again, this time because of the module. The $600 transfer case module needed to be replaced and that is a plug and play part. Meaning that all that had to be done was slide the driver seat forward and unplug the old module and replace with new one. No more than a 10 minute process and I was charged over $200 for labor. On top of that, I was told the major mechanical noises that were coming from my vehicle were because of the worn motor mounts, a $2200 fix. Well guess what, that wasn’t the cause of the noise! Also was told that I needed new back tires because of shaking at highway speeds, also not true. All Arrigo wanted to do was upcharge me as much as possible. What a joke!! Your service team tries to take advantage of loyal customers. Not the way to do business, but I’m sure you guys don’t really care. More

Worst service experience ever. Took 3 weeks to have simple wheel bearings replaced. Even though I had scheduled an appointment thru their website, they don’t respect appointment ti Took 3 weeks to have simple wheel bearings replaced. Even though I had scheduled an appointment thru their website, they don’t respect appointment times and I still had to wait weeks for repairs. Service reps do not call back but only attempt to communicate via text message. I had specifically asked them to call and they promised to do so, but they did not. If this wasn’t a free warranty repair, I would have simply went to any other mechanic, paid the $500 bucks and had my car back same day. More

Amazing job. They got me out with in half an hour . Customer service was great They got me out with in half an hour . Customer service was great More

Best dealership in the county , state or country for that matter. Unpaid spokesperson, not really matter. Unpaid spokesperson, not really More

Everyone was very helpful and professional. Matt took great care of my car and updated me often! Matt took great care of my car and updated me often! More

Great Service, but my “Service Trailer Brake System”, “Stability Control Warning” and “Traction Control Sensor” are still displaying Faults on the Dash Display. This will be third attempt to repair. Plus “Stability Control Warning” and “Traction Control Sensor” are still displaying Faults on the Dash Display. This will be third attempt to repair. Plus I got charged for the rental car. Ouch!! More