Arrigo CDJR Sawgrass - Service Center

The worst dealership experience in my life. Speed and quality was horrible. Snippet: Turned car in Feb 6th, waited 2 months parts and 1 month for repairs. once repairs were completed, had to turn my ca quality was horrible. Snippet: Turned car in Feb 6th, waited 2 months parts and 1 month for repairs. once repairs were completed, had to turn my car in 3 separate occasions for the same issue. Meeting with managers today. Unacceptable!!! More

Alex M in service department was very helpful and professional getting my car serviced for an oil change and tire rotation. I was updated with the service and done in a timely manner. professional getting my car serviced for an oil change and tire rotation. I was updated with the service and done in a timely manner. More

Awesome service, got me in and out. Clean waiting area and friendly staff. Highly e free recommend for service and parts needs. Love this place. and friendly staff. Highly e free recommend for service and parts needs. Love this place. More

Great service under new management, David was very helpful, was surprised to know they offer a detail with my oil change. I will be coming back helpful, was surprised to know they offer a detail with my oil change. I will be coming back More

I was waiting for my vehicle and she noticed as she was running around. She stopped and acknowledged me and asked how things were going. She ran into the garage area and a few minutes and let me know my se running around. She stopped and acknowledged me and asked how things were going. She ran into the garage area and a few minutes and let me know my service was completed and brought my paperwork to the advisor. She thanked me for coming in amd said she is thankful for my business. Wrote diwn her phone number and said if I should need and further assistance to call. Again she thanked me for doing business with Arrigo. She was kind and professional. More

If you have a FCA vehicle that needs dealer servicing, I can recommend Arrigo Sawgrass Serice Deparment... particularly if you can work with Alex Miniet. He is very professional and keeps me up-to-date on t can recommend Arrigo Sawgrass Serice Deparment... particularly if you can work with Alex Miniet. He is very professional and keeps me up-to-date on the status of my '14 Jeep SRT. THE BAD: Recently, my vehicle overheated. I was able to bring it in to Arrigo Sawgrass after reaching out to Alex Menet. He passed it over to the service technicians who found that the radiator has broken a leak. I advised Alex to please have it replaced and a couple of days later I had my vehicle again. Very unfortunately, after a couple of additonal days of regular driving, the vehicle overheated again. Needlesess to say, I was not happy. I did reach out to Aaron Mayfield b/c I believe it's something a service department (or any other) manager should know about. I reached out to Alex Miniet and he had me come in immiediately to take care of it with priority. Turns out the new radiator was leaking also. Not comforting, but it's been over a week now and it all seems to be driving perfectly fine again. LONG STORY (I know) SHORT: is that my car was fixed correctly and very promptly upon my returning it for the radiator problem a second time. I know that having problems with servicing an older car is not unique or unexpected. The difference is on how you feel treated and valued. In the 7+ years I've owned and serviced by Jeep at Arrigo Sawgrass, working with Alex Miniet and Aaron Mayfield has made my experience as pleasant as it can possibly be all things considered. It's got almost 100K miles on it and it drives like it did the day I bought it. Now, I feel like I don't have to worry about the added stress of wondering if I'll get a good advisor or the support from the dealer's service department management. I plan to keep the vehicle. I hope to not have any major issues with it either. But if I do, I will continue to work with this service team I've had the luck with in the recent visits. More

Alex Miniet was very helpful and this place is clean and welcoming. I will definitely be back to this service center in the near future and beyond. welcoming. I will definitely be back to this service center in the near future and beyond. More

Brought my car in and frank was my service advisor who was patent, friendly, completely honest and knowledgeable about my vehicle. All the staff was complete helpful. was patent, friendly, completely honest and knowledgeable about my vehicle. All the staff was complete helpful. More

Frank is an amazing service advisor. I brought my vehicle in for a repair and Frank was so helpful and friendly. I would highly recommend this service center and Frank. in for a repair and Frank was so helpful and friendly. I would highly recommend this service center and Frank. More

Alma provided great customer service she was very friendly. She took care of my paperwork quickly and accurately. and I would recommend her customer service friendly. She took care of my paperwork quickly and accurately. and I would recommend her customer service More