Arrigo CDJR Sawgrass - Service Center

Today I had another service appointment at Arrigo Sawgrass. I have had nothing but good things to say on my last services, but this time it is really hard to do so. My service advisor is Chistopher A Sawgrass. I have had nothing but good things to say on my last services, but this time it is really hard to do so. My service advisor is Chistopher Ayala and he is amazing. My issue on this service visit was the fact of not having his attention. This poor guy has been dealing with calls, customers and even customers of other advisors. While I am sitting with him going over my issues there are literally no advisors in there offices or in the front. I am not one for drama but this is ridiculous. I went out of my way to go to (2) advisors desks to get their names. A gentleman named Alex was all over the place and if I saw him with (2) clients it was too many. Oh I was there since 10am and I am still here waiting for the car to be finalized and it's 3:20pm. That's a long time. The other Advisor was Yeradina, she wouldn't stop strolling around. That lady was walking and walking and walking. You guys should consider getting this person a walkie talkie or a working cell phone. In every dealer that I have ever been in the Advisors are up front and ready to help clients not hide from them. It really sucks for me to add such a bad review but hopefully someone that cares will get these issues taken care of. If you are a customer of Sawgrass Arrigo like I am, unfortunately your best bet is to request to get help from Christopher Ayala. What a great human being. Hope he doesn't leave Arrigo because that mess. More

Very thorough and helpful. A real pleasure to work with. Will return for service again. A real pleasure to work with. Will return for service again. More

Thank you Chris for all your help, you always take the best care of our vehicles! best care of our vehicles! More

Jaiden took care of my vehicle's service right away. Great and fast customer service. Great and fast customer service. More

Jaiden was great! They all had my vehicle in and out of the shop in no time. They all had my vehicle in and out of the shop in no time. More

Ashley was great and saved me a lot of money and time. Carl was great and noticed my tires were torn and reminded me to change them. Great experience! Carl was great and noticed my tires were torn and reminded me to change them. Great experience! More

Alex miniet was a huge help I will be coming back for sure the service was great sure the service was great More

good assistance when indicating the damage of the car and the proposal of an immediate solution. good attention the proposal of an immediate solution. good attention More

Julio was so friendly, helpful, and professional. He made things as smooth as could be expected! He made things as smooth as could be expected! More

Chris was awesome, he listened to all the issues and had service take care of the problems. service take care of the problems. More