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2,815 Reviews of Arrigo CDJR Sawgrass - Service Center
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May 20, 2014
careless and horrible customer service I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it h I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it had damage in the back! Mr. Pete Martino gave my husband the scenario ..well if it was in the Publix parking lot and someone hit it, Publix wouldn't pay for the damage. This is making me furious! ! Beyond that situation, the customer service was absolutely horrible. I had a scheduled time to drop off my vehicle and the customer service rep was complaining about being short staffed needing to go to lunch already.. just horrible!!! More
by KrisMDA
Employees Worked With
Pete Martino
April 25, 2014
THE WORST SERVICE This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YO This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YOU WANT IT TO LAST. More
by 2480
Employees Worked With
Jay
February 07, 2012
My vehicle was in for a warranty service on 01/25/2012 thru 01/26/2012. Customer service was great. All of my issues were resolved except for one issue with my transmission. I will make another appoint thru 01/26/2012. Customer service was great. All of my issues were resolved except for one issue with my transmission. I will make another appointment to allow arrigo to get it right. I feel confident that this will be the last service needed for this issue. My service on 2/10/2012 went very smooth. Mike was very concerned about the issue and personally made sure this was my last visit for this issue. I was in and out in less than an hour. All issues were resolved. More
by maverick259
Employees Worked With
Mike Perez
November 09, 2011
just came back from what seemed like an eternity of waiting , i pulled into the service dept line , sign says stay in your vehicle and someone will attend to u asap ... ive waited patiently for over waiting , i pulled into the service dept line , sign says stay in your vehicle and someone will attend to u asap ... ive waited patiently for over 45 mins to be told by then service advisor (tommy lenci) that he would be with me in a minute as soon as he finishes with the customer ahead of me ........... needless to say that customer was done with and long gone , meanwhile im the only customer left waiting there while i witnessed 3 other vehicles pulled up and been attended too by the same advisor .... so im sitting thereas if im invisible .... wtf !!! this needs to be dealt with asap !!!!! More
by unkoyge
Employees Worked With
tommy lenci ............. all service advisors
October 26, 2011
Brought my jeep srt8 in for oil change. They rotated the tires (rear tires are bigger than front). Damaged the rims and tires. Took a while for them to admit guilt. Now has been 6 weeks and still haven't fi tires (rear tires are bigger than front). Damaged the rims and tires. Took a while for them to admit guilt. Now has been 6 weeks and still haven't fixed my truck. They are trying to get ME to pay to replace the rear tires that THEY ruined. Will never do business with them again. More
by Ccollins22
Employees Worked With
Pete Martino
