Arrigo CDJR Sawgrass - Service Center

Alana in Service These five stars is strictly for the service department, and when I say service department I'm talking about Alana (who manages the cars that are Cert These five stars is strictly for the service department, and when I say service department I'm talking about Alana (who manages the cars that are Certified Pre-Owned). I recently bought a 2014 Grand Cherokee from the dealership and was having issues with my air conditioning system, Alana not only walked me through everything but made sure that my issues were fixed as soon as possible and that I had a rental while my car was being fixed. If it wasn't for Alana my car issues would have been a disaster, she is the only service member I would EVER bring my car to!! Always ask for Alana!! More

No good deal The most bad dealer in the whole florida oil change and they put another joy I went to change a rubber and I was told not that I had to call the guara The most bad dealer in the whole florida oil change and they put another joy I went to change a rubber and I was told not that I had to call the guarantee a whole bunch more never buy a car ah and I tell you from experience very bad deal More

Based on my experience with their Service Department I cannot recommend buying a car from this dealer. Brought my used Jeep in for service and my Service experience WAS TERRIBLE. They had no drive to a I cannot recommend buying a car from this dealer. Brought my used Jeep in for service and my Service experience WAS TERRIBLE. They had no drive to assist and had troubles fixing the problem and blamed everything else. I brought my Jeep to them since I thought they would be specialist. BOY WAS I WRONG. More

Frankly deceitful!!!! I purchased a Grand Caravan in 2014.Yesterday,i found out my van WAS NOT PROVIDED WITH THE SPARE TIRE.I reached my salesperson DON W. who redirected t I purchased a Grand Caravan in 2014.Yesterday,i found out my van WAS NOT PROVIDED WITH THE SPARE TIRE.I reached my salesperson DON W. who redirected to me to another guy who simply told me he should have told me then WHICH HE DID NOT!!!I had such an aggravation when I found about just when I needed it most.I exited the dealer explained that I had to buy an inflatable kit ,almost 300 $,AND pay extra for installation.This is really outrageous! !!!! More

Horrible! Just Horrible! Horrible service. The service advisors are clueless. Pray you do not need to send the car for service, they lie to you and try everything to avoid to Horrible service. The service advisors are clueless. Pray you do not need to send the car for service, they lie to you and try everything to avoid to contact you. More

They damage you car and leave you to pay the bill Took my car for service got it back with damage to all my leather seats and now they want to play the blame game and won't step up and do what's right Took my car for service got it back with damage to all my leather seats and now they want to play the blame game and won't step up and do what's right for the customer. News media and bbb have been contacted More

Horrible service department & 2nd Jeep that is a Lemon! My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overha My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overhaul; starting from the top down. I purchased a new 2015 Jeep Grand Cherokee Overland in January 2016. It has been taken to the dealer for a national gear recall & an oil change, both of course were completed under the warranty. Most recently, on August 8, 2016, I took my jeep in because the A/C wasn’t cooling properly, the seat fan vents were not chilling/working properly, & the radio display screen was randomly going dark every 6-8 days. As if these issues were not disconcerting enough on an 8 month old Jeep, the following treatment I received by the Arrigo service department was absolutely deplorable. The combination of the poor performance of the vehicle in tandem with the treatment I have received has made me extremely regretful of my decision to have purchased a Jeep from Arrigo. The details of my experience are as follows: Monday, 8/8/16 - I dropped off myJeep. My prior service advisor, Alana Kunkel, was out sick so after waiting for 20 minutes I was finally asked to fill out an after-hours service form & left the jeep & my key. No one ever called me to confirm the receipt of my jeep! Tuesday afternoon, 8/9/16 - after hearing nothing all day, I called to check on the status of my jeep. When no one knew anything yet, I asked if I could have a rental car since the Jeep is virtually new & no one had any idea how long it would be in the shop 24 hours later. BTW, they barely wanted to give me a rental, but because it was under 12 months old & 12,000 Arrigo did! Now I have another car with 40K miles & is a 2013 & they still give me a free rental… This is TERRIBLE JEEP SERVICE! Wednesday, 8/10/16 - I picked up a rental car & received no updates on my Jeep Thursday, 8/11/16 - I called again, to learn that I had been assigned to service advisor Frank Picciotti. Frank explained that they he said they were working on my car & then proceeded to ask me if my car had been in any type of accident or anyone worked under the A/C because it had been contaminated!??? I explain the car is brand new, has 11,000 miles & still under warrantee & questioned why I would take it anywhere else? When I questioned why he never called me to 1) introduce himself & tell me that work had finally begun on my car or 2) to ask me these questions (I had to call him), he said he had called me three times & even left a message! Yet, no missed calls & no voice messages…that is some shameless & blatant lying! So I asked Frank to test my phone by hanging up & calling me right back to “ensure my phone is working.” Of course he never called, but my wife called with no issues whatsoever. Apparently, as this review continues, Frank & the entire Arrigo team never got their phone problems worked out because I never RECEIVED a call from an Arrigo team member throughout the entire TEN DAYS they had my car! Friday, 8/12/16 - I called & asked speak to Service Manager Pete Martino. I left 3 msgs over the course of this fiasco & to date, he has never called me back. May I restate, NO ONE FROM ARRIGO HAS EVER DIALED MY PHONE NUMBER TO FOLLOW-UP WITH ME on my jeep! Monday, 8/15/16 - I once again initiated a call to Arrigo to check the status of my jeep, spoke with phone receptionist Michelle who took it upon herself to find out what was going on. Michelle gave my work order to another service advisor (Brian) & assured me that the radio was being attended to. Again, I requested Pete Martino to call me, & of course that call never came. Tuesday, 8/16/16 - I received an automated call to pick up my jeep. Again, no human being from the service department called, no explanation as to why my brand new Jeep is malfunctioning, why “fly by night” Frank was asking me if my new Jeep that Arrigo sold to me less than 8 months earlier had been in an accident or how my new Jeep’s A/C could have gotten contaminated??? Did Arrigo sell me a LEMON? Or a “Brand New JEEP” that wasn’t so new after all……That is my assumption since NO ONE FROM THE ARRIGO TEAM HAS EVER SPOKEN TO ME. Wednesday, 8/17/16 - I went to pick up my jeep & insist on speaking with Pete Martino the service manager, he was out to lunch. I spoke with the second in command George Riker, who listened very attentively & was apologetic about Arrigo’s lack of attention & service, but yet I have no answers to: What was so wrong with my brand new Jeep that Arrigo sold to me that your own Arrigo team member thought it had been in an accident? Why was my A/C contaminated in my brand new Jeep? Why did no one ever call me back? Are your service advisors accustomed to lying to your customers that they will blatantly claim they have LEFT VOICE MESSAGES when there are NO MESSAGES LEFT as proof of their lies? Are your service advisors enabled to lie by Arrigo’s Service Manager, Pete Martino who also does not return calls & claims to be at lunch at 11am? It has been over a week since I have gotten my jeep back & I still haven’t received a call from anyone at ARRIGO, least of all Pete Martino! I warn anyone buying from Arrigo to be careful! I would not recommend a Jeep, nor would I recommend Arrigo! More

Absolute Joke! Do yourself a favor and avoid this place like the plague for service, they treat existing customers like a number, incompetent service writers along w Do yourself a favor and avoid this place like the plague for service, they treat existing customers like a number, incompetent service writers along with premadonna technicians who are lazy. Pure disgust of what a 4 time vehicle customer treatment they should be ashamed of themselves. Never again they lost a lifelong customer. Gotta Go Arrigo! More

Service Center Could Care Less When I purchased my Jeep here a few years ago, the sales person advised me that the service here was exceptional, much better than any other Jeep dea When I purchased my Jeep here a few years ago, the sales person advised me that the service here was exceptional, much better than any other Jeep dealer. Maybe I was never given the pleasure of working with the 'exceptional' service reps, because mine have been completely oblivious to the fact that customers are the reason they have a job. It's ridiculous even get someone to answer the phone, or make an appointment, or even get a call me back to make an appointment. Then when I finally did have an appointment (after nearly a week of calling), the service rep was oblivious that I was there, so I left after watching her chit chat for over 20 minutes. I left without service and won't be back. We're done. More

Professional and efficient Was caring and professional listened to my concerns took care of the problem.is would recommend this dealer and service department to my friends and Was caring and professional listened to my concerns took care of the problem.is would recommend this dealer and service department to my friends and family. More