Arrigo CDJR Sawgrass - Service Center

Bad customer service Called to get a price to replace the shocks on a Dodge Grand Caravan 2011. Could not get anyone to answer their phone. Keeped getting transferred. Aft Called to get a price to replace the shocks on a Dodge Grand Caravan 2011. Could not get anyone to answer their phone. Keeped getting transferred. After 15 minuted I hung up. Going some where else. More

Repeat Customer says to you......don't go. After buying several cars at this dealership, I have grown to realize that their customer service sucks. Over the course of three months I had purc After buying several cars at this dealership, I have grown to realize that their customer service sucks. Over the course of three months I had purchased two jeeps, one for myself and one for my daughter. They were very eager to take my money on the sale. On my Jeep, they couldn't locate the second key for the vehicle so they told me to come back the next evening and the service department would immediately program a new key for the Jeep. They told me who to go see, and they would take care of me right away. I showed up at the designated time, and was told that I would have to wait until all other customers were taken care of. While the sales department told me it would take 15 to 20 minutes to complete the key program I ended up waiting two hours for something that should have been ready for me on sale. The dealership claims to offer for free initial services / oil changes for the vehicle. On both vehicles we schedule appointments to go and have the initial service is done only to be told that there is a two to three hour wait to have my car brought in for service. Why bother making an appointment. If I make an appointment for a service my car should be taken within a reasonable amount of time. My most recent experience, had over 25 cars ahead of me, of which, I was told by the service advisor that most of them were drive ups without appointments. Again, why make an appointment. This very same experience happened to my daughter with her Jeep 6 weeks ago. When you ask to speak to a manager, or general manager of the dealership to get some resolution to your problem, everyone I spoke with at the dealership refused to find someone for me. The assistant service manager, who I did speak with, offered no explanation and walked away. The dealer was very quick to make a deal and take my money, but they don't stand behind their customer. NEVER AGAIN will I buy any Jeep Dodge or Chrysler product especially and in particular at Sawgrass or any of the Arrigo dealerships. Stay away!!! More

Loyalty I went in today 1/29/16 for a oil change and some recall work, and I left with a new Dodge Journey. They did everything possible to make my experien I went in today 1/29/16 for a oil change and some recall work, and I left with a new Dodge Journey. They did everything possible to make my experience special. Every one was very helpful and professional, from the receptionist to the finance department. I will like to say thank you to Eddie, Dave and Mark for there help and making feel not just another customer but family. More

excelente financiero, estoy muy satisfecho le doy 100/100 excelente servicio ,buen trato y lo recomiendo a mis amigos que vayan a comprar en arrigo songrass tamarac estoy contento con la compra del carro excelente servicio ,buen trato y lo recomiendo a mis amigos que vayan a comprar en arrigo songrass tamarac estoy contento con la compra del carro More

HORRIBLE SERVICE! Whatever you do... NO NOT buy or take your vehicle here!! This is by far the WORST service I have ever gotten. Not once, but twice did I have my Jeeps Whatever you do... NO NOT buy or take your vehicle here!! This is by far the WORST service I have ever gotten. Not once, but twice did I have my Jeeps serviced there and BOTH times, they for some reason do not have the right contact information for me to update me. So I was left 4 days w/o a vehicle the first time (they don't give loaners, you have to rent a car- NOT OK!) This time I had to call 3 times just to have someone help me and find my car. They are very unprofessional and do not take anyones business seriously. This will be the last time I take my car there. Save your money, time and energy and go to another dealer. This place SUCKS!!! More

Customer satisfaction I recently went to Arrigo Sawgrass, had the pleasure of having Emmanuel Rodriquez (Manny) as my service advisor. He went above and beyond what I had I recently went to Arrigo Sawgrass, had the pleasure of having Emmanuel Rodriquez (Manny) as my service advisor. He went above and beyond what I had expected. I also had the pleasure of meeting the Service Director PeteMartino, He also went above and beyond. I will be a customer of this Arrigo dealer for the lifetime of my vehicle, they are the friendliest, most professional shop I have been too. I would like to give a big thank you to both of these employees More

Alana Kunkel Is Fantastic! I went to Arrigo Sawgrass after my vehicle was in an accident. Alana Kunkel was my service advisor. she has been amazing. She has gone out of her way I went to Arrigo Sawgrass after my vehicle was in an accident. Alana Kunkel was my service advisor. she has been amazing. She has gone out of her way to make sure nothing was overlooked in repairing my vehicle. Both she and Pete Martino the service director have been super friendly and helpful. I will be an Arrigo customer for life.. Thank you very much More

Bad service shop I took my dodge nitro for an oil change and tire rotation. Well two and a half hours later (express lane), they bring my car I get in start driving h I took my dodge nitro for an oil change and tire rotation. Well two and a half hours later (express lane), they bring my car I get in start driving home on the interstate and the bell goes off system warnings present, and the oil light comes on so I drive to the first exit and get off and drive back to Dealership and the sales rep says what is wrong I say my truck is tapping and it sounds like it is going to blow up, he opens the hood pulls the oil stick out bone dry. He goes to start it and a mechanic starts yelling turn it off turn it off. Needless to say they fried my motor. And now they just want to change the lifters, and not the motor. What kind of business is this. Only 46,000 miles excellent shape, I come here for all my needs even tires, front end alignment all oil changes. Any way they will not return a call today this all happened yesterday. They put me in a nasty dirty rental that was never cleaned, she said sorry . Someone needs to let these owners know what really goes on at their shops. I hope they read this. I am not a happy customer. More

Jeep Lover and Arrigo Sawgrass Customer Since 2006 My 2014 Jeep TrailHawk Cherokee recent service - Mr. Martino & Mr. Welsh "2 very caring, responsible employees who have done everything they could My 2014 Jeep TrailHawk Cherokee recent service - Mr. Martino & Mr. Welsh "2 very caring, responsible employees who have done everything they could to help me." More