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2,351 Reviews of Arrigo CDJR Sawgrass - Service Center
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February 09, 2015
Jeep Lover and Arrigo Sawgrass Customer Since 2006 My 2014 Jeep TrailHawk Cherokee recent service - Mr. Martino & Mr. Welsh "2 very caring, responsible employees who have done everything they could My 2014 Jeep TrailHawk Cherokee recent service - Mr. Martino & Mr. Welsh "2 very caring, responsible employees who have done everything they could to help me." More
by Mrs. "G"
Employees Worked With
Mr. Pete Martino, Dan Welsh
Helpful December 31, 2014
Awful customer service! Alana Kunkel is rude and if you don't go for up sales she will ignore you to your face! Awful customer service, she needs to be trained correctly! I Alana Kunkel is rude and if you don't go for up sales she will ignore you to your face! Awful customer service, she needs to be trained correctly! I would never ever buy anything from Arigo Dodge Sawgrass! More
by amy
Employees Worked With
Alana Kunkel
November 08, 2014
WORSE THAN RICK CASE FIAT....DID NOT THINK THAT WAS POSSIBLE There are very few times in my life I have been without words but this is one of those times. I thought RICK CASE FIAT service department was awful bu There are very few times in my life I have been without words but this is one of those times. I thought RICK CASE FIAT service department was awful but this place takes the cake. I am still shocked..........no one can fix my car correctly here...going back for the 3rd time.......SAD. More
by unclenick2004
Employees Worked With
service
September 13, 2014
Awesome Service I highly recommend this dealership! Its a bit far from my home but when I go there I can rest assure my dodge will be taken care of. Bob is also great I highly recommend this dealership! Its a bit far from my home but when I go there I can rest assure my dodge will be taken care of. Bob is also great, he's straight forward and goes out of his way to ensure the service is done right. More
by Minx222
Employees Worked With
Bob Greenberg
September 03, 2014
Overall Staff My wife and I came to dealership yesterday to have service replace some broken plastic pieces.While doing that my wife wandered over to the new cars a My wife and I came to dealership yesterday to have service replace some broken plastic pieces.While doing that my wife wandered over to the new cars and was browsing.I told her the day before I was not buying a new car.Low and behold,whether it was the salesperson or whomever I purchased a Jeep Cherokkee.This was my second buy from Arrigo as I traded in a Journey I bought there.Total overall experience was fantastic from A-Z.Thank you Arrigo More
by ronald.masloff
Employees Worked With
Rob-Finance and Mark Customer relations., Sherry Conover-Raya
August 20, 2014
Service department Came in to have the recall fixed as our 2012 Advenger had electrical issues, we found out there was a recall on the TIPM ! We we told that they would Came in to have the recall fixed as our 2012 Advenger had electrical issues, we found out there was a recall on the TIPM ! We we told that they would only do the software upgrade and we would have to pay for the diagnosis of the car that would be $110 to diagnosis! We get a call from a service employee stating its most likely the a faulty TIPM and it's not covered in the recall and would cost $1200! The manager phoned us back and stated that he would need more time to diagnose that he was not happy with the initial recommendation ! Guess what , it is $110 per HOUR to diagnosis not just $110 like we were quoted and we would have to pay more to have it diagnosed , now we already know that Chryster has a class action lawsuit against them for faulty TIPM's so we decided to pay a visit to the dealership where the manager decided he would honor our original quote of $110! 3 days later they still do not have a diagnosis so we have to call Chrystler Corporate to speak to the the general manager of the dealership and convince them to diagnosis the vehicle ! Keep in mind they do not want to have to come out of their pockets for the new TIPM that was on back order from the mass amount of defective TIPM's that had to be replaced! Today we find out after they had the car for 4 days that it is the radio??? xxxxxxxx! Dishonest and shady and we will not have our car services there nor will we give you a dollar to replace a radio with an electrical issue on a car that is 2 years old! Nor will we buy a car from your dealership which we planned on doing this winter when we purchase a mini van, This service department made out experience very stressful and unpleasant ' We did not pay for the diagnosis that took 4 days ! Pete needs to be replaced as he is running a racket ! He sat and told us about his "Master Mechanics" 4 days to diagnose a faulty radio?!! Really?? Pete seems to think he is a good "sales man" when we saw right through you xx! Slimy comes to mind! More
by Kimsim05
Employees Worked With
Service manger Pete and Cory
May 20, 2014
careless and horrible customer service I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it h I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it had damage in the back! Mr. Pete Martino gave my husband the scenario ..well if it was in the Publix parking lot and someone hit it, Publix wouldn't pay for the damage. This is making me furious! ! Beyond that situation, the customer service was absolutely horrible. I had a scheduled time to drop off my vehicle and the customer service rep was complaining about being short staffed needing to go to lunch already.. just horrible!!! More
by KrisMDA
Employees Worked With
Pete Martino
April 25, 2014
THE WORST SERVICE This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YO This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YOU WANT IT TO LAST. More
by 2480
Employees Worked With
Jay
February 06, 2012
My vehicle was in for a warranty service on 01/25/2012 thru 01/26/2012. Customer service was great. All of my issues were resolved except for one issue with my transmission. I will make another appoint thru 01/26/2012. Customer service was great. All of my issues were resolved except for one issue with my transmission. I will make another appointment to allow arrigo to get it right. I feel confident that this will be the last service needed for this issue. My service on 2/10/2012 went very smooth. Mike was very concerned about the issue and personally made sure this was my last visit for this issue. I was in and out in less than an hour. All issues were resolved. More
by maverick259
Employees Worked With
Mike Perez
November 09, 2011
just came back from what seemed like an eternity of waiting , i pulled into the service dept line , sign says stay in your vehicle and someone will attend to u asap ... ive waited patiently for over waiting , i pulled into the service dept line , sign says stay in your vehicle and someone will attend to u asap ... ive waited patiently for over 45 mins to be told by then service advisor (tommy lenci) that he would be with me in a minute as soon as he finishes with the customer ahead of me ........... needless to say that customer was done with and long gone , meanwhile im the only customer left waiting there while i witnessed 3 other vehicles pulled up and been attended too by the same advisor .... so im sitting thereas if im invisible .... xxx !!! this needs to be dealt with asap !!!!! More
by unkoyge
Employees Worked With
tommy lenci ............. all service advisors
