Arrigo CDJR Sawgrass - Service Center

Professional and responds to inquiries, always on time with having the work done and finished correctly with having the work done and finished correctly More

Bought several jeeps from hear staff has been great. Services are slow and inconsistent. They have always stepped up to rectify. Services are slow and inconsistent. They have always stepped up to rectify. More

Communication goes a long way when helping customers. A simple phone call could have solved a small mishap. A simple phone call could have solved a small mishap. More

I am missing the oil change, I advise to check everything! I am a little bit confused! everything! I am a little bit confused! More

David was fantastic, very helpful! Very professional and customer focused. David was fantastic, he was very helpful. He was always professional and customer focused. Great experience o Very professional and customer focused. David was fantastic, he was very helpful. He was always professional and customer focused. Great experience overall! More

Top self service paid attention to all details. I would recommend this dealership to anyone actually my brother in law just bought a vehicle last week. I would recommend this dealership to anyone actually my brother in law just bought a vehicle last week. More

Dropped my car off and within an hour I had received the videos showing everything that needed attention. The parts were in stock and Nick called quickly for me to authorize the work and the car was ready w videos showing everything that needed attention. The parts were in stock and Nick called quickly for me to authorize the work and the car was ready within two days. Great communication and excellent customer service. More

I recently had a disappointing experience at Arrigo Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle and, despite assuring me there was no leak, recommended attention to the front caliper and rotors. I received a call on Saturday, stating that my car was ready for pickup. However, upon settling the bill and picking up my vehicle, I was shocked to find a substantial scratch on the center console—a blemish that was undeniably absent when I initially left my car with the service team. Despite immediately bringing this to the attention of my service advisor, the team seems reluctant to acknowledge the damage. In an attempt to address the issue, I spoke with the service manager, Mr. Jay Fernandez, who, unfortunately, dismissed my concerns, implying that the scratch was pre-existing and questioning my honesty. I want to emphasize that the scratch was not present when I entrusted my car to Arrigo Sawgrass. This experience has been a tremendous disappointment, and I am disheartened by the lack of accountability and professionalism displayed by the team. While I understand that mistakes can happen, the refusal to acknowledge and rectify the situation is both disturbing and unacceptable. As a loyal customer, I had expected a higher standard of service from Arrigo Sawgrass. I hope the management takes immediate action to investigate this matter thoroughly and address the concerns raised. Restoring accountability and professionalism would undoubtedly enhance the overall customer experience. More

David made sure the problem I had with my Pacifica was fixed. He listened and understood what I was saying fixed. He listened and understood what I was saying More

Very efficient and professional service staff. Repairs are completed with no need for follow up. Repairs are completed with no need for follow up. More