Arrigo CDJR Sawgrass

Cristina Lopez was wonderful to work with. She went out of her way to be helpful. Highly recommended. Thank you Crispina for your help and service. of her way to be helpful. Highly recommended. Thank you Crispina for your help and service. More

Do not trust them to buy long distance Even though I asked my salesman Hector Moya 3-4 times to be my eyes for me since I was buying the vehicle long distance and having it shipped to me he Even though I asked my salesman Hector Moya 3-4 times to be my eyes for me since I was buying the vehicle long distance and having it shipped to me he obviously didn’t care. At one point when I again asked him to tell me if there were any other issues or problems he got short with me and said it was like brand new. When the van arrived yesterday there were several obvious scratches on the bumper with touch-up paint. When I asked about them he said, “I didn’t have to tell you, images say more than words” and that I should have blown up the pics he sent!! Even though I had no clue there was something to look for! He also did not mention the stained leather seat in the second row or the small dent on the passenger side of the van or some melted-looking panels under the sliding doors he said was a film(?????) I could have removed at a dealership (on a 6-year-old vehicle—it hasn’t been done yet? Yeah, right!) I am disappointed in this salesperson and I hope Arrigo takes steps to keep this from happening to another buyer. This is a stressful time for everyone, but the fact is that I had asked him several times to be my eyes since I couldn’t be there and he assured me repeatedly that he was telling me everything. AND.....whoever at this dealership who was suppose to send me my tags dropped the ball as well! While they printed out the FedEx label on Friday 5/15, they didn’t bother getting the package to Fedex until Saturday 5/16. So even though the label says it will be delivered by Monday, Fedex tells me it won’t get delivered until Tuesday evening by 8 PM. So I can’t even drive my van until I get my tags. Out-of-area buyers be very cautious of this dealership! More

Pleasurable experience with Brian Moore as my sales guy and Joan the finance guy and Mark in customer relations. I highly recommend Arrigo Sawgrass in Tamarac. and Joan the finance guy and Mark in customer relations. I highly recommend Arrigo Sawgrass in Tamarac. More

Excellent experience from the beginning to the end. Howard is a great guy, walks the extra mile to make things happen. Ken made the paper work easy and quick, couldn’t have been any better. Matt did an Howard is a great guy, walks the extra mile to make things happen. Ken made the paper work easy and quick, couldn’t have been any better. Matt did an amazing job with the delivery, understandable, straight to the point but also took the time to make sure everything was clear. All after all, a great experience! More

My Mistake Was Buying from Arrigo SawgrassThe worst auto My Mistake Was Buying from Arrigo Sawgrass The worst auto mistake of my life began when I purchased my brand new $70,000 RAM 2500 Limited truck from My Mistake Was Buying from Arrigo Sawgrass The worst auto mistake of my life began when I purchased my brand new $70,000 RAM 2500 Limited truck from Arrigo Sawgrass back in April 2019. Upon my purchase I went over the truck the first time I washed it. There were numerous body issues with the truck. All chrome trim had water mark stains that would not come off. This included all four rims and the window trim. There was also a 4 inch pen line on the suede headliner of the truck and the driver side pained trim piece on RAM box door was coming off. I called my sales rep and he told me, “no problem, bring it in to the dealership”. When I took it into Arrigo Sawgrass to start fixing these issues, that’s when everything went downhill. Between Arrigo Margate and Arrigo Sawgrass they had my truck a total of 91 days. During that time I was driving Dodge Caravans, RAM 1500 and Jeep Wranglers, but mostly Dodge Caravans. When you are paying over a thousand dollars a month to drive a RAM 2500 Limited and you’re driving the furthest thing from it, it’s a very frustrating situation. Arrigo Sawgrass scratched 3 of my doors replacing the window trim and replaced the RAM box door with a new one that was not polished after paint and was peeling from the other end. When I called in disgust they did what they always do, say sorry and bring it back in. When I brought it back in I was very specific with the Arrigo Collision Center manager. I pointed out all the scratches on the door and the RAM box door that was worse than the original one. When I picked up the truck from Arrigo Sawgrass and got it home I noticed the whole front of the truck, from the side mirrors forward, they had sprayed the whole front of the truck with clear coat. This time I was furious. All the mirrors, windows, paint and badging of the truck was covered with clear coat. The RAM box was untouched and the rims they I was so disgusted that I had to again take it back to Arrigo Sawgrass. They gave the same BS and said they would fix it. I scheduled my appointment and wanted the manager of service to be there and also the General Manager to be there. They scheduled the appointment so all could be there. When I showed up it was just me and my service contact. Arrigo Sawgrass does not care! They have shown that over and over. I reviewed everything with my service contact, he apologized and I went off in my mini van. I picked it up and still the same thing they didn’t fix anything. I think that they were just trying to see if I would get so frustrated that I would just go away. But, at this point I was more determined. That is when something else happened. I was on vacation and a Service Engine Throttle light came on. When I got back I took it to Arrigo Margate thinking that they would be better than Arrigo Sawgrass. They initially diagnosed it as a battery. That turned into a call where they told me that I needed to replace the whole engine wiring harness on the truck because I had Ideal Truck and Automotive put an AFE cold air intake on the truck. They also said that if I didn’t replace the whole engine wiring harness and return the truck to factory air box that RAM would void my warranty. Went with my only option, replace the wiring harness. Took them over 3 weeks to replace the wiring harness. When I picked up the truck the same light came on before I even got home, embarrassing. By this time the truck is an absolute joke at work. Since I still needed Arrigo Sawgrass to fix the body issues I took it to them. Arrigo Sawgrass couldn’t figure out what was wrong with the truck. They had the truck for 4 weeks and gave it back to me. The next morning the light was back on. This went on and on from end of August till the beginning of October. I would pick it up and the light would be on the next day, sometimes the same night. Arrigo Sawgrass and Arrigo Margate do not care how long it takes and how inconvenienced you are. They make bad decisions when it comes to finding a course of action to fix your vehicle and are even more careless in inspecting the work they perform. The Arrigo Collision Center did some of the worst auto body work I have ever seen, I am still cleaning up their mess on my trucks paint. All they did was left streaks and swirl marks on my black paint. More

Can't imagine better Everyone there was informative, friendly, cheerful, helpful and just NICE! And by the way the price I got for my new Jeep was well below any other de Everyone there was informative, friendly, cheerful, helpful and just NICE! And by the way the price I got for my new Jeep was well below any other dealership quotes. More

Positive Rating My recent experience trading and purchasing my new car was a positive experience. My salesman 's name was Ralph Caruso. He was knowledgeable of his My recent experience trading and purchasing my new car was a positive experience. My salesman 's name was Ralph Caruso. He was knowledgeable of his product line, let me see all I wanted to see of the new models and was never pushy. I appreciated that, being a 61 year old man and well seasoned in the car-buying process. More

Terri nutting lie to us now we out of a car SHE LIE TO US SAID THEY WOULD FIX OUR VEHICLE WE PAY OVER 2800 TO FIX OUR CAR AND THEY DID NOT FIX IT NOW WE ARE OUT OF A CAR AND IT IS NOT FIX DO NOT SHE LIE TO US SAID THEY WOULD FIX OUR VEHICLE WE PAY OVER 2800 TO FIX OUR CAR AND THEY DID NOT FIX IT NOW WE ARE OUT OF A CAR AND IT IS NOT FIX DO NOT TAKE YOUR CAR TO HER YOU GET A 6 FOR A 9 AND ALL YOU GET IS A LIE FROM THEM. More

Max was the best car salesman I’ve ever dealt with. Very nice guy. The finance gentleman ken Williams was also very nice to deal with. I would totally recommend them. nice guy. The finance gentleman ken Williams was also very nice to deal with. I would totally recommend them. More

Very satisfied Great experience, and very good deal. All personnel experienced in their job and duties and knowledge. This was my second vehicle purchase during this Great experience, and very good deal. All personnel experienced in their job and duties and knowledge. This was my second vehicle purchase during this year. Very satisfied. More