Arrigo CDJR Sawgrass

Our experience at Arrigo was quite pleasant, considering buying a new car is very often a stressful occasion. We visited the Arrigo dealership various times, with each visit being stressfree and informativ buying a new car is very often a stressful occasion. We visited the Arrigo dealership various times, with each visit being stressfree and informative. Our salesman, Steve Rudnick, is the best. There was no high-pressure, "do it now..or else" attitude, which would have encouraged us to visit another dealer. Steve always made us feel that he had our best interest at heart and that he would deliver the best deal possible. All other employees relevant to our purchase were also pleasant and helpful. We will be happy to recommend the Arrigo Dealership and Steve Rudnick to anyone. We look forward to returning to Arrigo for maintenance and future needs. Thank you all for a positive experience. More

I can't remember his name but, who ever he was, he was very rude. We told him what we were looking to buy and what we were looking to pay and he flat out told us "that's impossible." He was not willing to very rude. We told him what we were looking to buy and what we were looking to pay and he flat out told us "that's impossible." He was not willing to work with us in anyway and had no problem with us walking out. He didn't even offer us another option, such as leasing, which we ended up doing through another dealership. They obviously are more interested in keeping the car on the lot and getting as much money as they can from a customer instead of having a satisfied customer. More

Steve (sales) was great to work with over the phone/ net before I walked into the dealership. Prompt replies to emails and he made things happen. We quickly came to a great price and he had everything ready before I walked into the dealership. Prompt replies to emails and he made things happen. We quickly came to a great price and he had everything ready when I arrived. Easiest experience I've ever had buying a car. Dragon was great (finance). Very personable and a pleasure to work with. He sped us right through the paperwork. Mark (customer relations) was the best. It's obvious why they have this man working customer relations. Very knowledgeable and he wanted to make sure I was happy with my experience. Cons: Steve didn't initially want to show me how to put the top down on my new Jeep. Really? He said "It's easy, just remove the windows and throw the top back. It's in the owners manual" I'm not asking for a run down on every feature on the car that I bought sight-unseen, just teach me how to properly remove the top so I don't damage the damn thing. When Mark was giving me my "exit interview" he asked if I had any questions. I mentioned that I would like to be shown how to properly remove the top and was taken aback when I explained Steve's glossing-over of the subject. I guess Steve heard him barking from the back of the showroom and Steve offered to show me how to remove the top on my way out. I'm glad he did. Overall these guys are very straight-forward and I'm very satisfied with my purchase. No need to be too wary of sharks here. Would buy from again. More

WAS GREETED BY MILOT UPON ENTERING THE SHOWROOM, TOLD HIM EXACTLY THE CAR WE WERE INTERESTED IN LOOKING AT, HE TOOK MY HUSBAND AND MYSELF TO THE 2ND FLOOR, WE SHOWED HIM THE MODEL WE WANTED AND RETURNED TO T EXACTLY THE CAR WE WERE INTERESTED IN LOOKING AT, HE TOOK MY HUSBAND AND MYSELF TO THE 2ND FLOOR, WE SHOWED HIM THE MODEL WE WANTED AND RETURNED TO THE SHOWROOM, TOLD HIM WE DID NOT WANT TO PLAY ANY GAMES, WHAT WE WANTED TO PAY, HE SPOKE TO THE SALE MANAGER AND THE DEAL WAS COMPLETE, WAITED TO SEE DRAGON IN FINANCE, HE WAS VERY PLEASENT AND FRIENDLY, ALL PAPER WORK COMPLETED IN TIMELY FASHION, SPOKE TO MAKE IN CUSTOMER RELATION SCHEDULE FIRST COMPLIMENTARY OIL CHANGE AND WE WERE PRESENTED WITH THE CLEAN DODGE NITRO. THE WHOLE PROCESS TOOK ABOUT 2 HOURS. THE EMPLOYEE AT THE DEALERSHIP MADE THE WHOLE PROCESS QUITE PLEASENT. WAS CALLED THE FOLLOWING DAY, BY THE SALES MANAGER TO THANK US FOR ARE PURCHASE More

I bought my certified pre-owned car on Dec. 27th, 2010. I bought my certified pre-owned car on Dec. 27th, 2010. I had some very specific requirments. One being price, under $10K, second-some warranty remai I bought my certified pre-owned car on Dec. 27th, 2010. I had some very specific requirments. One being price, under $10K, second-some warranty remaining, third-needed to fit my disabled husbands needs-tilt up wheel and ample drivers space. We had been out all day long visiting 5+ dealers, and had become discouraged. I had seen an internet ad for a car, and made my appt. for the last of the day. Sherry had responded promptly to my email and set the appt. From the moment we arrived, we felt like we were expected and welcomed with friendliness. Sherry was so efficient, informative and helpful, and treated us like family. Honestly, we felt we could have adopted her into our family. We were there hours, going back and forth with the Credit Union, papers, etc. Sherry stuck with us until the job was done. I have a stack of her business cards and will continue to sing her praises as well as the entire Arrigo operation. Keep up the good work...it is showing:) More

The communication with the dealer ship was poor. The majority of the communication was conducted via email or text message. Dealership did not ask for all finance paperwork at once and then lost the pa majority of the communication was conducted via email or text message. Dealership did not ask for all finance paperwork at once and then lost the paperwork. I had to send my proof of residency 3 times, twice to the dealership and once to the finance company. I picked the car up on 03/05 after multiple emails and finally calling the dealership and leaving a message the car was finally registered on 03/23. They merely put my old plate on the new car. Thank you to Connie Biller for tracking down my paperwork and getting my car registered. My car did not have and still does not have a spare tire. Dealership said it was ordered and I have not heard anything back. I love the car but the dealership left a lot to be desired. More

I had a great experience at ARRIGO Sawgrass DCJ, from the moment I walked through the door until I drove away in my new Journey. ARRIGO Sawgrass should be proud of their team members. Mitch, my sale associat moment I walked through the door until I drove away in my new Journey. ARRIGO Sawgrass should be proud of their team members. Mitch, my sale associate, answered every question and showed me everything I wanted to see. He is a great asset to their team. John, another sales accociate, took me and my wife on a test drive is a good team member. Joe C the Finance person gave me great option that I'm very happy with. Mark who handed me the keys to my new SUV. The receptionist very friendly, and even John from the service department who accually met me as I walked up the day of the purchase and led me to where Mitch was. This experience was surprisingly awsome. More

I just wanted to say thanks to John Blattner for following up with me that day re: the Dodge Nitro Shock. John was very patient with my decision-making and for that reason I now enjoy driving my Do following up with me that day re: the Dodge Nitro Shock. John was very patient with my decision-making and for that reason I now enjoy driving my Dodge Nitro Shock! Thanks to Dragon for making the paper work a smooth transition process. Finally, Thank you Mark for your assistance in setting up my next service with Arrigo Sawgrass! Mrs. Dixon More

The overall experience at Arrigo was great, the entire sales team was very helful in getting me a new vehicle. They went out of their way to give my wife and myself a great customer experience. Albert Ben sales team was very helful in getting me a new vehicle. They went out of their way to give my wife and myself a great customer experience. Albert Benny MILOT AND MARK should be commended for giving great customer service. Anthony and Dolores D'Amico More

Dan Welsh was exceptionally helpful and hard-working in finding what I was looking for. He is extremely knowledgable and courteous. Definitely the best car buying experience I have ever had. He is the reas finding what I was looking for. He is extremely knowledgable and courteous. Definitely the best car buying experience I have ever had. He is the reason I chose Arrigo when there were many dealerships closer to where I live. He is surely an asset to Arrigo. More