Arrigo CDJR Sawgrass

buying a new car these has been my first smooth experience when buying a car. No pressure, extra help with the paperwork process, right information and the friendly at these has been my first smooth experience when buying a car. No pressure, extra help with the paperwork process, right information and the friendly atmosphere received starting from Joseph, Robert, David and Tyler, what a great team. Kuddos to such awesome and caring team. definitely i will come back and recommend Arrigo Sawgrass to my friends and family. More

Great experience with Joseph! Arrigo went beyond our expectations with leasing our new Dodge Durango! Joseph our salesman was great, professional and very accomodating! The end res Arrigo went beyond our expectations with leasing our new Dodge Durango! Joseph our salesman was great, professional and very accomodating! The end result was a great deal on a great truck! Customer service and delivery were outstanding, as well as the financing team! We will definitely recommend Arrigo to our family & friends! More

Very disappointed Well about a month ago I purchased 2 cars in one weekend from here. It took me 3 days but I was able to close the deal. I went on a Thursday to buy a Well about a month ago I purchased 2 cars in one weekend from here. It took me 3 days but I was able to close the deal. I went on a Thursday to buy a fiat for my daughter, they didn't have any that I wanted in stock so I purchased one that I saw online at their palm beach location. Big mistake when I got to the dealer on Friday to pick up the car it was not there. The sales rep when to pick it up in west palm and it took him 4 hours to bring it back then another hour to supposedly detail it. When I got the car there were gold size dents in the hood. So then they offered to take me to west palm again to pick out another car there. I couldn't that Friday so we ended up going Saturday. We drove to west palm got the car then drove back to finalize the paperwork. Our sales rep had no clue what he was doing nor how to turn over a new car to a buyer. It took him almost two hours to get the car detailed, which is wasn't and to top it off it still had stickers with the arrigo website on it. I asked him to remove it and he said the car came like that. I was speechless, well he took the car to get the stickers removed. When we were about to leave we noticed he never put gas or put air on the tires. Smh! That was another hour. We were very disappointed but we just wanted to get out of there. To add insult to injury we go back Sunday because my other daughter wanted a car. We went there because they already had pulled my credit and I didn't want to go thru that again. They gave us the same sales rep which was useless. The only thing good about the whole ordeal was he financial rep patti that new what she was doing. Again after we purchased the car took another hour to wash it , then when we took the car we noticed he didn't put gas again. Ugh! So frustrating.. Now almost a month later and I already have my first payment due and I don't have a tag for the fiat. They were supposed to cut me a check for a be bike I had turned in within 2 to 3 weeks and guess what no check. I have called them for over a week leaving messages for dawn which is in charge of accounting and she has not called me back. I have a very bad taste in my mouth and I will not be back. More

The Best Dodge & Ramm dealer bar none Bought 2 Ram 1500's before, this time was even better, good deal, god price, what sets this dealer apart from others, is if they have to keep your veh Bought 2 Ram 1500's before, this time was even better, good deal, god price, what sets this dealer apart from others, is if they have to keep your vehical for some reason, you get a rental free. More

Wouldn't buy a Dodge anywhere else! I couldn't wait to get home and write this review. After walking out of a deal at another Dodge dealer(horrible horrible incompetent and shady dealer I couldn't wait to get home and write this review. After walking out of a deal at another Dodge dealer(horrible horrible incompetent and shady dealership down south) I decided to go back to where I got my truck 5yrs ago-Arrigo. I only went elsewhere cause of inventory and wound up walking out after the salespeople jerked us around and refused to let us see the sales manager..actually told us that the sales manager was going to give us the same answer he was...xxx! The minute we walked in was night and day compared to the other dealership. Actually, the second person I met was Lt Dan Welsh..the sales manager. Briefly explained our situation, he introduced us to Igor Zaichik(saleman) and Sherry Conover-Raya (the pleasant experience began. I can't stress how AMAZING Ariggo is, especially after spending hours and hours with the other dealership. Amazing salespeople..sales manager..finance people..EVERYTHING! Don't buy a Dodge from anywhere but Arrigo!! More

Excellent service!! Kudos!!!!!.Everyone we dealt with were very nice and professionals, they worked hard to give us the best deal. We appreciate your effort and hard Kudos!!!!!.Everyone we dealt with were very nice and professionals, they worked hard to give us the best deal. We appreciate your effort and hard work. More

Amazing Service! First time getting my new jeep there, and i wont go anywhere else from now on. Amazing service, very nice and they listen to what you need and want. First time getting my new jeep there, and i wont go anywhere else from now on. Amazing service, very nice and they listen to what you need and want. More

Amazing fast and easy Robert Karp,Dotti, Ken and Mark after dark were a pleaser to work with they gave the best price without me asking and a prompt delivery off the Truck Robert Karp,Dotti, Ken and Mark after dark were a pleaser to work with they gave the best price without me asking and a prompt delivery off the Truck More

Great place! Everyone we dealt with was wonderful and willing to take their time to help us. Great experience! We appreciate all of their help and hard work! Everyone we dealt with was wonderful and willing to take their time to help us. Great experience! We appreciate all of their help and hard work! More

Horrible service department & 2nd Jeep that is a Lemon! My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overha My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overhaul; starting from the top down. I purchased a new 2015 Jeep Grand Cherokee Overland in January 2016. It has been taken to the dealer for a national gear recall & an oil change, both of course were completed under the warranty. Most recently, on August 8, 2016, I took my jeep in because the A/C wasn’t cooling properly, the seat fan vents were not chilling/working properly, & the radio display screen was randomly going dark every 6-8 days. As if these issues were not disconcerting enough on an 8 month old Jeep, the following treatment I received by the Arrigo service department was absolutely deplorable. The combination of the poor performance of the vehicle in tandem with the treatment I have received has made me extremely regretful of my decision to have purchased a Jeep from Arrigo. The details of my experience are as follows: Monday, 8/8/16 - I dropped off myJeep. My prior service advisor, Alana Kunkel, was out sick so after waiting for 20 minutes I was finally asked to fill out an after-hours service form & left the jeep & my key. No one ever called me to confirm the receipt of my jeep! Tuesday afternoon, 8/9/16 - after hearing nothing all day, I called to check on the status of my jeep. When no one knew anything yet, I asked if I could have a rental car since the Jeep is virtually new & no one had any idea how long it would be in the shop 24 hours later. BTW, they barely wanted to give me a rental, but because it was under 12 months old & 12,000 Arrigo did! Now I have another car with 40K miles & is a 2013 & they still give me a free rental… This is TERRIBLE JEEP SERVICE! Wednesday, 8/10/16 - I picked up a rental car & received no updates on my Jeep Thursday, 8/11/16 - I called again, to learn that I had been assigned to service advisor Frank Picciotti. Frank explained that they he said they were working on my car & then proceeded to ask me if my car had been in any type of accident or anyone worked under the A/C because it had been contaminated!??? I explain the car is brand new, has 11,000 miles & still under warrantee & questioned why I would take it anywhere else? When I questioned why he never called me to 1) introduce himself & tell me that work had finally begun on my car or 2) to ask me these questions (I had to call him), he said he had called me three times & even left a message! Yet, no missed calls & no voice messages…that is some shameless & blatant lying! So I asked Frank to test my phone by hanging up & calling me right back to “ensure my phone is working.” Of course he never called, but my wife called with no issues whatsoever. Apparently, as this review continues, Frank & the entire Arrigo team never got their phone problems worked out because I never RECEIVED a call from an Arrigo team member throughout the entire TEN DAYS they had my car! Friday, 8/12/16 - I called & asked speak to Service Manager Pete Martino. I left 3 msgs over the course of this fiasco & to date, he has never called me back. May I restate, NO ONE FROM ARRIGO HAS EVER DIALED MY PHONE NUMBER TO FOLLOW-UP WITH ME on my jeep! Monday, 8/15/16 - I once again initiated a call to Arrigo to check the status of my jeep, spoke with phone receptionist Michelle who took it upon herself to find out what was going on. Michelle gave my work order to another service advisor (Brian) & assured me that the radio was being attended to. Again, I requested Pete Martino to call me, & of course that call never came. Tuesday, 8/16/16 - I received an automated call to pick up my jeep. Again, no human being from the service department called, no explanation as to why my brand new Jeep is malfunctioning, why “fly by night” Frank was asking me if my new Jeep that Arrigo sold to me less than 8 months earlier had been in an accident or how my new Jeep’s A/C could have gotten contaminated??? Did Arrigo sell me a LEMON? Or a “Brand New JEEP” that wasn’t so new after all……That is my assumption since NO ONE FROM THE ARRIGO TEAM HAS EVER SPOKEN TO ME. Wednesday, 8/17/16 - I went to pick up my jeep & insist on speaking with Pete Martino the service manager, he was out to lunch. I spoke with the second in command George Riker, who listened very attentively & was apologetic about Arrigo’s lack of attention & service, but yet I have no answers to: What was so wrong with my brand new Jeep that Arrigo sold to me that your own Arrigo team member thought it had been in an accident? Why was my A/C contaminated in my brand new Jeep? Why did no one ever call me back? Are your service advisors accustomed to lying to your customers that they will blatantly claim they have LEFT VOICE MESSAGES when there are NO MESSAGES LEFT as proof of their lies? Are your service advisors enabled to lie by Arrigo’s Service Manager, Pete Martino who also does not return calls & claims to be at lunch at 11am? It has been over a week since I have gotten my jeep back & I still haven’t received a call from anyone at ARRIGO, least of all Pete Martino! I warn anyone buying from Arrigo to be careful! I would not recommend a Jeep, nor would I recommend Arrigo! More