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Arrigo Alfa Romeo West Palm - Service Center

West Palm Beach, FL

4.6
473 Reviews

473 Reviews of Arrigo Alfa Romeo West Palm - Service Center

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December 09, 2021

Unfortunately a week after suposidley having the problem fixed, the check-engine light has come on again! EXCEPTIONALLY disappointing! More

by iwfs21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Arrigo Alfa Romeo West Palm responded

We apologize if this has been your experience with us. Please send us an email if we can go over this issue with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 08, 2021

They fixed the problem but it took 3 days to accomplish..no car 3 days More

by RIRI1328
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2021

I'm about to return for the fifth time since July to have my air conditioner fixed. I've already spent $3,400 with Arrigo Fiat and it still blows warm air. Each time they say it's fixed, it lasts about 2-3 w More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Arrigo Alfa Romeo West Palm responded

Bob, we can understand your frustration and apologize if we haven't been able to meet all of your needs. Please send us an email with any other details you'd like to share about your experience. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 09, 2021 -

Bob responded

What more is there to say. You have failed miserably! Your response is insulting, inadequate, and patronizing. You were quick to take the money for repairs, but the air conditioner is not fixed. Now, all that you offer is the "please go away" response above that is shameful. My rating was kind...if I do it now, it would be "no stars" for any category!

December 05, 2021

I'm about to return for the fifth time since July to have my air conditioner fixed. I've already spent $3,400 with Arrigo Fiat and it still blows warm air. Each time they say it's fixed, it lasts about 2-3 w More

by rjmodrovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Arrigo Alfa Romeo West Palm responded

We apologize that this has been your experience with us and can understand your frustration. If we can go over this issue with you directly, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 04, 2021

I needed a new starter motor and battery cable for my Fiat 500. I was given an estimate of $1000 for the service. When I got the bill it came to $1400, almost half again as much. After a lengthy discussi More

by ERICGARDNER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudio Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Arrigo Alfa Romeo West Palm responded

Eric, we apologize if there was any miscommunication on our end. If you have any remaining questions about our pricing, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 09, 2021 -

ERICGARDNER1 responded

Hi Michelle, This wasn't a case of miscommunication. I was given a specific quote for a specific service (new starter motor and battery cable). When I got the bill it was half again as much. ($1400 vs. $1000.) That's not "miscommunication," that's price gouging, in my opinion. I've been a loyal customer of Arrigo for over seven years. I expected better of you. E

December 02, 2021

Very friendly and customer friendly service is excellent. That is what you want out of dealership. More

by Gary Basso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kovalick is a five Star
December 02, 2021

An Express Oil Change should not take 2 hours. I have no other service done. 2 Hours. I don't understand how it takes that long everytime. More

by Paul Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 09, 2021 -

Arrigo Alfa Romeo West Palm responded

Paul, We apologize that your service visit took longer than expected. We will look into why there was a delay in service and take steps to improve Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 24, 2021

Coming to Alfa Romeo at Arrigo is always a pleasant and exciting experience. Great professionals are ready to assist me . They are competent and knowledgeable More

by devita.renato85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Voloshin, Alex Turner
November 22, 2021

The worst experience of my life and I’m filing a complaint to Department of Consumer affairs. More

by MICHELLECILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clause , Raphael Avila
Nov 29, 2021 -

Arrigo Alfa Romeo West Palm responded

Michelle, we apologize for anything we've done to earn this rating and would like to learn more about your visit. Please send us an email with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 20, 2021

Excellent service, appointment on time, no delays, clean service and overall a great expience no issues More

by maraneo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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