Arrigo Alfa Romeo West Palm

Claudio is always of great help ! He takes care of the services being done, friendly communication and always keep us posted with the job status ! Thank you. services being done, friendly communication and always keep us posted with the job status ! Thank you. More

Service experience was great. Claudio, my Alfa service manager, handled everything efficiently and with a smile. I had an appointment, my Stelvio was serviced appropriately, and then returned to me fresh manager, handled everything efficiently and with a smile. I had an appointment, my Stelvio was serviced appropriately, and then returned to me freshly washed. Claudio also arranged transportation so I did not need to wait at the dealership --- very much appreciated. More

Alex was courteous, kind and straightforward in his salesmanship. Never pushy and was happy to compare his Alfa romeos to all the other luxury suvs. I’m lucky to have a new Stevie and you’re lucky to salesmanship. Never pushy and was happy to compare his Alfa romeos to all the other luxury suvs. I’m lucky to have a new Stevie and you’re lucky to have him representing Arrigo More

Had an amazing experience with Larry! The entire process was easy and flowed smoothly! 100% satisfied with my costumer service. Thank you Larry, amazing job! was easy and flowed smoothly! 100% satisfied with my costumer service. Thank you Larry, amazing job! More

Larry the car guy was great! Very professional. I would recommend Larry and Alfa Rome West Palm Beach to all my friends. Thank you for your help! recommend Larry and Alfa Rome West Palm Beach to all my friends. Thank you for your help! More

Claudio assisted me with my oil change. He did a great job. The work was done on time and there were no surprises or problems. job. The work was done on time and there were no surprises or problems. More

Daniel was great to work with. Would recommend him highly. Very friendly, easy to deal with. No hassle, great customer service. Never owned an Alfa before. highly. Very friendly, easy to deal with. No hassle, great customer service. Never owned an Alfa before. More

The dealer only does what it most or it's contractually obligated to do. This is a luxury brand! No offer of a shuttle service or loaner, car wasn't washed, service tech quick to point that something wasn' obligated to do. This is a luxury brand! No offer of a shuttle service or loaner, car wasn't washed, service tech quick to point that something wasn't the dealer's fault without offering expert advise. It's a business culture issue, not the rep's fault. As a person he was fairly pleasant. This only applies to their service department. My sales guy was absolutely great. More

I was extremely disappointed with my most recent service experience at Arrigo. Having purchase three Fiats and two other vehicles from the Arrigo dealership, I made it a point to utilize the service depart experience at Arrigo. Having purchase three Fiats and two other vehicles from the Arrigo dealership, I made it a point to utilize the service department. Well I believe I have used the service department for the last time. Never have I felt more like a nuisance than during this past visit. I called ahead of time to order parts I wanted the dealer to install for me knowing the cost of the parts and understanding there would be labor charges to install the parts. I asked for an oil change and mentioned I had received an email for a special pricing.. Although I had the code for the discount, I was told to email the service tech the email before they would honor the discount. Finally, I asked for an alignment on my vehicle. They told me it would be a four wheel alignment. When I picked up my car, the results posted in the report were worse than when the car had been released to the service tech. I questioned the results. They informed me that the tech had done all he could to align the vehicle and that the rear wheels could not be aligned on my car - only front wheel alignment can be performed. I asked why I was charged for a four wheel alignment when only the front wheels can be aligned? No real answer was provided. Sadly, and this is the why I am quite disappointed with the service, they charged a shop/disposal fee of $45. When I questioned this, I was told it is a standard fee. So, I am charged for a four wheel alignment when only two wheels can be aligned and the end result is worse than when I brought the car into the service area, I am treated as a liar when I mention there is a coupon for the oil change and need to prove I received this email by sending it to the tech via email and further, on top of the labor I was aware I would need to pay to install the parts I requested be replaced because the original parts on the vehicle were wearing out, I now get a "special" fee added. So how much was it to replace some plastic parts, do a synthetic oil change and four wheel alignment? Nearly $750! Again, although I have serviced three Fiats and two Chrysler/Dodge vehicles exclusively at this dealership, I no longer feel like a valued customer and I will not continue to go out of my way to bring them for service. Further, I am not sure I would feel like a valued client if I were to purchase a car from them either. I believe the warmth and care I had felt in the past is now replaced by the desire of increasing their bottom line! Perhaps, their Fiat customers are no longer important. What a sad day for me. More

Rashad Gholston, my Fiat service rep, was excellent. I couldn't be happier with the service I received. He paid close attention to my concerns, and promptly addressed them all. 5-star service, all the wa couldn't be happier with the service I received. He paid close attention to my concerns, and promptly addressed them all. 5-star service, all the way! More