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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.4
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

December 12, 2020

Mark Diehl is the best! Mark has been my advisor now for a year. He is super outgoing and treats you like family. Thank you Mark for the great customer service and always making sure my experience is simple More

by B.Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Dec 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

Dec 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

December 12, 2020

Adam was excellent. He took care of my issues and took the time to.explain what work needed to be done and gave advice on what he thought the next steps should be. More

by mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Dec 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know!

December 11, 2020

I'm very satisfied with the customer service it was very good I would do it again my salesperson Alex was excellent Ernie Bauer is a great place to shop for a car More

by bridgesdonald234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Mark Diehl, Alexis Malecha
Dec 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

December 11, 2020

Called to make appointment and Jessica was great, answered all my questions only to be questioned by Chris when we arrived. I understand he is new, but questioned everything that was verified by Jess More

by LIBRA101674
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica McCormick, Chistopher Baker
Dec 15, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. There have been a few changes to the service lane of our department. We are working to getting everything handled and up to par ASAP. Thank you for providing your feedback. Management has been made aware of this visit. Jessica is our Customer Service Manager. In the event there is something she can help you with. Please reach her at 708-720-7363. Thanks again for your time and feedback!

December 10, 2020

Bill Neibert was very accommodating - heinformed me of Bill Neibert was very accommodating - he informed me of the service I received - I left the service center feeling that it was a job well done. More

by DKSmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

This is great to hear! Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

December 10, 2020

As always shout out to Bill Niebert....my trusted automotive advisor. Happy Holidays to you all. Also, shout out to the young lady that is the cashier, I believe, always professional and helpful to c More

by KYNITHIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier, Bill Neibert
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We sincerely value your business and look forward to your next visit!

December 09, 2020

The body shop manager, Toby, did an excellent job and the work was great! Very satisfied with the work that was performed. Thank you! Satisfied More

by MAD12359
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

December 09, 2020

Quick service on the oil change, no other issues have been reported. I will use the service center again when I need to. Thank you More

by reaston1128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! We look forward to your next visit. Thank you and take care!

December 09, 2020

I am always pleased with the service I receive at this dealership. They take the time to go over what has been done and willing to answer all questions. More

by KMGOEHLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2020

Bill is very professional. The service is great. I wouldn’t go anywhere else to buy or service my cars. I really love all the service at Arnie Bauer s More

by BULLPIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett, Norm Mitchell, Bill Neibert
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

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