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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,098 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

December 30, 2020

Car had less then 100,000 miles had to replace transmission this year had it towed at least four times problems with oil.. 2014 lacrosse More

by Jimenez.angel815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
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Dec 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your response. We apologize for any inconvenience. I see that this vehicle was towed in once to our facility. If there is something I can help you with please contact me direct at 708-720-7363. My name is Jessica the Customer Service Manager. I will be happy to help as best I possibly can.

December 29, 2020

I always have great service when I come in. My only issue now is that I called as the service rep suggested and I have not heard back yet More

by COLLINS.MELINDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
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Dec 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give our facility a call. We're always happy to help.

December 29, 2020

Good customer service and great accommodation and waiting area was well clean and safe friendly and free coffee and television and the service writer Danielle is very knowledgeable and friendly. More

by HEDMOND43549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
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Dec 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 25, 2020

There is always a level of comfort and confidence whenever I am in need of help or service from Arnie Bauer Cadillac.My contact person has always been Dave Steffan.He listens to me and resolves the s More

by msshang
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
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Dec 29, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We sincerely value your business and look forward to your next visit!

Dec 29, 2020 -

msshang responded

I am humbled and honored to be associated with the Arnie Bauer Cadillac family.Best wishes in the New Year 2021! Sincerely, Shirl Shang

December 25, 2020

Besides some minor waiting! Brought in my vehicle for warranty work. Mark took care of everything. From rental to constant updates about what was going on with my Escalade! Thank you Mark. More

by Emorales233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Dec 29, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! We sincerely value your business and look forward to your next visit!

December 24, 2020

The best I have ever dealt with i would remind them to anyone good salesman good job i would buy from them again and again More

by CLARKROBERT931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar, Alyssa Farkas
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Dec 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you so much for the positive feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2020

Excellent work I would advise others to get served their. Arnie Bauer Cadillac is the best. Why do I have to use 25 words Why More

by BTYSON19
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Jessica McCormick
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Dec 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We will be sure to pass along your concerns to the team, as your satisfaction is of utmost importance. We hope you have a great day!

December 23, 2020

Everyone is always so nice and the place is so clean! Thanks! Chris was a pleasure to deal with. Service was fast and setting up appointment was easy. More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Dec 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC Cadillac! We sincerely value your business and look forward to your next visit!

December 22, 2020

The technician was professional and friendly. The environment was inviting and I had no fear of what is going on in the world, the virus. I felt safe. The work was excellent. Thanks for the experienc More

by Marthawilliamshardison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby
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Dec 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2020

Great service and great care, courtesy and concern. I am glad that I am a part of the Arnie Bauer customer base. Keep up the great work! More

by STRIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick
Report | Print
Dec 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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