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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,096 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,096 reviews

July 17, 2022

Sam is a great salesman! It took the time to explain all the details of the car and he took good care of his customers! More

by Cynthiamason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Jeff Grote, Sam Sodre
Report | Print
July 16, 2022

A very classy dealership. You should model all your dealerships after Arnie Bauer. I don’t know what else to say More

by curt8
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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July 15, 2022

Excellent service as always very attentive service department Prompt with a good waiting room !! Okay More

by rkdevries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Jessica McCormick
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July 13, 2022

We’ve bought many cars from Arnie Bauer and will continue in the future. They are the best Salesman Tom Signon went beyond the call of duty to get us our car. Love Arnie Bauer!!! More

by TIMOTHYFINERTY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon, Alyssa Farkas
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July 13, 2022

DID GOOD SERVICE DO NOT REMEMBER SERV PERSON NAME IF HAVE TO WRITE ny more u wont get the review More

by boots47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, David Steffan
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July 12, 2022

Dealership and staff itself are amazing. Service center on the other hand lacks kindness, compassion, and communication. We are dealing with a mechanical safety issue that has been serviced More

by hannahwagnon25
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie, Bret Pechtold, Alexis Malecha
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Jul 14, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello Hannah, Thank you for your time with us in Service. I'm very sorry that this issue has been ongoing. It is to my understanding that the car is completed and home as of today. Please keep in contact with me personally I will be your new face for the Service Department. My name is Jessica, the Customer Service Manager. I will be happy to take care of all your service needs. You may reach me direct at 708-720-7363 or email at jmccormick@arniebauer.com . I'm thankful again for your time. My apologizes for any discomfort. I do sincerely look forward to working with you in the future!

July 11, 2022

Always courteous & give a reasonable estimate B4 they do the work Could use more charging stations 4 phones & laptops More

by jhjjr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert, Jessica McCormick
Report | Print
July 11, 2022

Great job, always guarantee the time and work when the repairs will be completed. Thanks More

by CKINGFOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
July 11, 2022

Angie helped me out and she was great. I will be coming back to have my car serviced More

by nedcopeland57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Vencill
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July 11, 2022

I spent over $6000 and they didn’t even vacuum my car but Angie was nice More

by lizhmatteson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica McCormick
Report | Print
Jul 12, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello Elizabeth. We greatly appreciate your time and business with us at Arnie Bauer. Your vehicle most certainly should have been vacuumed and cleaned upon completion of the repair. I do apologize this was not done for you. Is there a way I can set up a complimentary detail for you on the Cadillac? I can also pick up the vehicle at your home and then return to you as the detail is complete! I have left a voicemail for you with all my contact information. Jessica @ 708-720-7363. I look forward to assisting you !

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