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Arnie Bauer Buick GMC Cadillac

Overview Reviews (2,098) Inventory (332)

Arnie Bauer Buick GMC Cadillac

Name: Arnie Bauer Buick GMC Cadillac
Address: 5525 Miller Circle, Matteson, IL, 60443, US
Telephone: (708) 720-2000
Rating: 4.2

4.2

2,098 Reviews

5525 Miller Circle, Matteson, Illinois 60443

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Sales: (708) 720-2000

Service: (708) 720-7398

Parts: (708) 720-7300

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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview

Reviews

Vehicles

4.2

2,098 Reviews

Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

Directions

4.2

2,098 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (2,098) Inventory (332)

Contact Arnie Bauer Buick GMC Cadillac

Sales: (708) 720-2000

Service: (708) 720-7398

Parts: (708) 720-7300

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Showing 2,098 reviews

July 19, 2022

SERVICE VISIT

I arrived for my appointment for an oil change and tire rotation at 11am. I was greeted by Mark Diehl who took my information and sent me a text. My wait time was not long and my vehicle was serviced. rotation at 11am. I was greeted by Mark Diehl who took my information and sent me a text. My wait time was not long and my vehicle was serviced. More

by Myron Lowery

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mark Diehl

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July 19, 2022

SERVICE VISIT

I would never bring my vehicle back to this dealer again. They had poor communication- kept my vehicle for over 2 weeks, misdiagnosed the problem, but still charged me for it. They had poor communication- kept my vehicle for over 2 weeks, misdiagnosed the problem, but still charged me for it. More

by MommySalami

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Mark Diehl, David Steffan

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Jul 20, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello valued customer. My name is Jessica the Customer Service Manager at Arnie Bauer. I would like the opportunity to contact you in regards to this repair. Unfortunately this review did not come with a name I can find in our system. At your earliest convenience, can you please contact my direct extension of 708-720-7363. I will be more than happy to assist as best I can immediately. Thank you for your time.

July 17, 2022

SALES VISIT - USED

Sam is a great salesman! It took the time to explain all the details of the car and he took good care of his customers! It took the time to explain all the details of the car and he took good care of his customers! More

by Cynthiamason

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bret Pechtold, Jeff Grote, Sam Sodre

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July 16, 2022

SERVICE VISIT

A very classy dealership. You should model all your dealerships after Arnie Bauer. I don’t know what else to say You should model all your dealerships after Arnie Bauer. I don’t know what else to say More

by curt8

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mark Diehl

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July 15, 2022

SERVICE VISIT

Excellent service as always very attentive service department Prompt with a good waiting room !! Okay department Prompt with a good waiting room !! Okay More

by rkdevries

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bill Neibert, Jessica McCormick

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July 13, 2022

SALES VISIT - NEW

We’ve bought many cars from Arnie Bauer and will continue in the future. They are the best Salesman Tom Signon went beyond the call of duty to get us our car. Love Arnie Bauer!!! in the future. They are the best Salesman Tom Signon went beyond the call of duty to get us our car. Love Arnie Bauer!!! More

by TIMOTHYFINERTY

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Thomas Sinon, Alyssa Farkas

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July 13, 2022

SERVICE VISIT

DID GOOD SERVICE DO NOT REMEMBER SERV PERSON NAME IF HAVE TO WRITE ny more u wont get the review NAME IF HAVE TO WRITE ny more u wont get the review More

by boots47

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, David Steffan

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July 12, 2022

SERVICE VISIT

Dealership and staff itself are amazing. Service center on the other hand lacks kindness, compassion, and communication. We are dealing with a mechanical safety issue that has been serviced Service center on the other hand lacks kindness, compassion, and communication. We are dealing with a mechanical safety issue that has been serviced three times so far with no luck. The lady I’m dealing with is very intimidating and abrasive. You feel scared to ask any question as you don’t want to set her off. We will continue to buy vehicles from Arnie Bauer but will most likely seek a different service center. More

by hannahwagnon25

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Angie, Bret Pechtold, Alexis Malecha

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Jul 14, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello Hannah, Thank you for your time with us in Service. I'm very sorry that this issue has been ongoing. It is to my understanding that the car is completed and home as of today. Please keep in contact with me personally I will be your new face for the Service Department. My name is Jessica, the Customer Service Manager. I will be happy to take care of all your service needs. You may reach me direct at 708-720-7363 or email at jmccormick@arniebauer.com . I'm thankful again for your time. My apologizes for any discomfort. I do sincerely look forward to working with you in the future!

July 11, 2022

SERVICE VISIT

Always courteous & give a reasonable estimate B4 they do the work Could use more charging stations 4 phones & laptops the work Could use more charging stations 4 phones & laptops More

by jhjjr7

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mark Diehl, Bill Neibert, Jessica McCormick

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July 11, 2022

SERVICE VISIT

Great job, always guarantee the time and work when the repairs will be completed. Thanks repairs will be completed. Thanks More

by CKINGFOX

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Adam Estes

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Arnie Bauer Buick GMC Cadillac

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