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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,096 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,096 reviews

July 27, 2022

Easy to get an appointment They are courteous responsive great service will come back Thank you More

by cherbear03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
July 26, 2022

The dealership is always in excellent condition. You’re greater the minute you walk in by someone eager to help. I’ve bought a bunch of vehicles here and plan on buying more. More

by mwesley0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, David Brdar, Mark Diehl
July 26, 2022

From purchase to my last repair, the entire dealership is friendly, professional and knowledgeable. I would especially like to thank Bill in service, for helping persuade the warranty company to uphold their More

by t24246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
July 20, 2022

Excellent experience. Both Alexis and Alyssa worked hard to get us the information and vehicle we wanted. Henry Horton couldn't be there but was exceptional at getting More

by rjmiotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton, Alyssa Farkas, Alexis Malecha
July 20, 2022

Great experience. Alexis and Alyssa were awesome. Got the vehicle I wanted with the payment I needed More

by rjmiotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton, Alyssa Farkas, Alexis Malecha
July 20, 2022

They reviewed my issue and resolved the problem quickly. The kept me informed on the progress of the repair. More

by jdtractor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
July 19, 2022

I think Arnie Bauer is a nice dealership where you are treated with respect from all of the employees that I have come in contact with. More

by callieconway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
July 19, 2022

Great service, timely and very efficient. Always very welcoming, kind and very personable to everyone. More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
July 19, 2022

I arrived for my appointment for an oil change and tire rotation at 11am. I was greeted by Mark Diehl who took my information and sent me a text. My wait time was not long and my vehicle was serviced. More

by Myron Lowery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
July 19, 2022

I would never bring my vehicle back to this dealer again. They had poor communication- kept my vehicle for over 2 weeks, misdiagnosed the problem, but still charged me for it. More

by MommySalami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl, David Steffan
Jul 20, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello valued customer. My name is Jessica the Customer Service Manager at Arnie Bauer. I would like the opportunity to contact you in regards to this repair. Unfortunately this review did not come with a name I can find in our system. At your earliest convenience, can you please contact my direct extension of 708-720-7363. I will be more than happy to assist as best I can immediately. Thank you for your time.

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