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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,097 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

June 25, 2021

Excellent service writer ! Would definitely recommend to friends and family! More

by Timberline89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Thanks for the recommendation, and have an amazing day!

June 24, 2021

Very good with coumsKnKeep up the good Very good with coums Kn Keep up the good work. an N BLESS ALL More

by 2941RJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, John Kukulka
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

June 24, 2021

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another More

by CHARSKY57
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Thomas Sinon, Alexis Malecha, Fatima Yamout, John Kukulka, Cody Bakr
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Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We do apologize for any miscommunication. We strive to assist at a 100% level with all guests. I see that Cody (Sales Manager) and Bret (General Manager) both reached out to better assist. Please reach out to one of them to make sure we can get your vehicle needs resolved.

Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 843-9295 to discuss your concerns, as your satisfaction is of utmost importance to us.

Jun 28, 2021 -

CHARSKY57 responded

I'm surprised you're asking that I contact them. I think they should be reaching out to me. I don't understand the lack of customer care. Nobody did a follow-up with me. I had very simple requests. Very disappointing!!

June 24, 2021

The customer service was excellent. The quality of service great More

by Ms. Vet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMc Cadillac and we hope to see you again soon!

June 24, 2021

Adam was very pleasant to work with, 10/10 I have Adam was very pleasant to work with, 10/10 I have nothing else to say I'm just filling 25 words because I have to More

by chrisakin45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

June 24, 2021

They were knowledgeable and professional as it related to my vehicle . Their follow up was much appreciated, and the level of courtesy extended was a bonus! More

by ggravesjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

June 24, 2021

Courtesy, helpful, thoughtful, friendly, everything a 74 year old senior needs! More

by CAL430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day.

June 23, 2021

Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service! More

by FLAGG_SHANEKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Greg Parker
Report | Print
Jun 24, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 23, 2021

Very disturbing experience. No customer empathy. Dissatisfied customer. Next Step? More

by vjquaint
Recommend Dealer
No
Employees Worked With
Owner, Jessica McCormick, Mark Snyder, Chistopher Baker
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Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Our apologies for any inconvenience. Please contact Jessica our Customer Service Manager at 708-720-7363 to better assist you at this time. Thank you for your feed back. We look forward to speak with you soon.

June 22, 2021

Excellent dealership, top notch service, top notch people, could not be happier with the experience More

by jkatmbnaperville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick, Mark Snyder, David Steffan, John Kukulka
Report | Print
Jun 23, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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