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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,097 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

July 06, 2021

Very timely work done. Very courteous & friendly management and staff. Very efficient on getting an appointment for your car to be serviced. I would recommend family & friends More

by Lillie Steward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Jul 12, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 05, 2021

The dealership is good about reminding you when your car needs service. Service staff is friendly and courteous. They did my oil change and once over in half the time they guessed it might take. I love bei More

by Cathystege
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 05, 2021

I was so Impressed on how they helped me find a vehicle within my budget and how I was not sitting there all day. I would definitely recommend Arnie Bauer to everyone. More

by CARIREID68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Lee Mora
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Arnie here at Arnie Bauer Buick GMC Cadillac! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2021

My truck was worse after the repair. My right wheel suddenly locked up in the middle of traffic 10 minutes after I left the service department. I had to have my truck towed back to the service center a More

by Cherokee22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
Jul 05, 2021 -

Cherokee22 responded

I was almost in a multi-car accident during rush hour traffic due to the result of poor automotive service repair. I spent an expensive amount for my service and have lost all trust with this dealership.

Jul 24, 2021 -

Arnie Bauer Buick GMC Cadillac responded

I appreciate the feedback and detail of this review. I'm extremely sorry you endured this experience. Also hoping this was taken care of for you. My name is Jessica I am the CS Manger at Arnie Bauer. If there is anything I can do please feel free to contact me direct at 708-720-7363 or email at jmccormick@arniebauer.com.

July 05, 2021

Whenever I go there I am in and out without taking a lot of my time. The service people are very courteous. More

by abrown34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC Cadillac

July 02, 2021

I worked with Toby he was very fast professional and efficient. The estimate he gave as far as time was very accurate, he even finished a day early. And made sure he took care of me even when he was sup More

by Shana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 02, 2021

I was very pleased with all the prompt service and the vast knowledge that the sales staff had. More

by JIMMYJWT1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina Christensen , Alyssa Gomez, Henry Horton
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 30, 2021

Took 3 calls to fix my problem. Sat in showroom 6 hrs as they had no loaners and wouldn't take me home! More

by MJSTEWART29
Recommend Dealer
No
Employees Worked With
Mark Diehl
Jul 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello Ms. Stewart. We great apologize for this inconvenience. We are currently very low on loaners because of the inventory shortage our brands are affected with at this time. However, we have been utilizing our shuttle transportation at 100%. Not sure why the shuttle service was not made available to you. In the future please contact our Customer Service Manager Jessica with your transportation needs. She will be happy to help you!

June 30, 2021

Great service. Called and was able to get an appointment the same day. They restored my 21 year old car, to the pristine state that I had when originally purchased from Dave Miller Olds in 2000. More

by IDAMCCARTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 30, 2021

Fast and friendly had excellent service I will recommend to everyone I know and meet More

by ROGERSHVJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Kyle Victor
Jul 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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