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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,097 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

July 13, 2021

Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank y More

by ELSIGLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, JOSEPH Gromala, Sydnie Nugent, Jonathan Larson
Jul 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 13, 2021

My repair was fast and the work was excellent. The service was also superb and I would most definitely return and/or recommend to others. More

by Tamishia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kukulka
Jul 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, it is great to hear everything was done quickly and to your satisfaction! Thanks for the recommendation, and have an amazing day!

July 13, 2021

Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one More

by joylwyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone else ignored me from sales, Tom Pagoria, Mark Diehl, Bill Neibert, David Steffan
Jul 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 843-9295 to discuss your concerns, as your satisfaction is of utmost import ance to us.

July 11, 2021

Great facility, great team. Adam is my trusted advisor. I do what they tell me to do and I have no issue with that. Adam will also look forward in case anything expensive is coming up so we can plan and s More

by JPH1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 13, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We look forward to your next visit! Take care!

July 09, 2021

After reading the reviews for this place, I felt this was a great place to go get service on my vehicle, boy was I wrong! Im a travel nurse and I just needed to get simple oil change on my Escalade. They ser More

by msstella32
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no comment
Jul 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are extremely sorry to hear of this experience. If you would like to speak with someone about this experience in depth. We encourage you to call Jessica at 708-720-7363. She will be available to assist. This is no way how we would like our customers to feel. Again we greatly apologize.

July 09, 2021

The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you More

by V2GOOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Sam Sodre
Jul 13, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 13, 2021 -

V2GOOD responded

thank you for my joy in my new truck

July 08, 2021

They are always patient with me that’s why I always buy my cars from them. I own 3 Cadillacs. Brent always make me feel special. More

by cbodley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert, David Steffan
Jul 12, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2021

Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales. More

by Steven.henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Pagoria, Mark Diehl, Cody Bakr
Jul 10, 2021 -

Steven.henry responded

Thank you for everything. Greatly appreciated!

July 08, 2021

Always been Top Notch!!!! Arnie Bauer has always been terrific in sales as well as service. They communicate any problems and needs for our Enclave!!! More

by TIMOTHYFINERTY
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 12, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Arnie here at Arnie Bauer Buick GMC Cadillac! We do hope we can be of assistance in the future. Take care!

July 08, 2021

The experience was good. It was for the first oil change and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois. More

by RAN46
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jul 12, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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