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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,097 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

July 28, 2021

They had the car I wanted. Everyone was nice but the process took forever. We are happy with our purchase. We would buy from them in the future. More

by Lawrence.William.c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Brdar
Aug 16, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 28, 2021

Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not ju More

by NRIOS3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sodre, Cody Bakr
Aug 16, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sam here at Arnie Bauer Buick GMC Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!

July 23, 2021

I have been a customer of this dealership for many years. All repairs and services are done at the dealership. The personnel are friendly and courteous. I am always satisfied with the service. More

by LILLIANBRAGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jul 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

July 23, 2021

They were willing to work with me which I appreciated, my salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to hel More

by mhough75m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
Jul 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

July 20, 2021

If it weren't for the incessant calls, texts and emails this woukd be a great place for service. Good service, reasonable pricing and friendly atmosphere. More

by MESS6008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 21, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time with us in the Service department. There are a few procedures we follow to ensure our customers are aware of what services are needed on their vehicles. If there is a better way to contact you or if you would not like to be contacted. We can certainly help. Please contact our CS Manager Jessica at 708-720-7363. She can make any changes to your file. Again, thank you for your review and time! We really appreciate you!

July 13, 2021

I have been servicing my car with Adam since I brought my car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never l More

by MSJACKS0324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at Arnie Bauer Buick GMC Cadillac! We sincerely value your business and look forward to your next visit!

July 13, 2021

1st there were 2 men talking to each other at the intake, upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told More

by Fullofit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Estes, Jessica McCormick
Jul 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time in our service department. Coupons are to be honored at time of write up. Whether it'd be printed or even a screen shoot. We take coupons as they are presented. Sorry to know this was not handled better for you. If you would like us to save documentation and or review this visit with our Customer Service Manager. Please contact Jessica at 708-720-7363. She will be happy to better assist you !

July 13, 2021

The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting. More

by AGARCIA2230
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Sinon, Cody Bakr
Jul 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear this visit did not go well for you. We greatly strive to ensure all customers leave at a 110% satisfaction. It does not seem that this visit meet that requirement. Our sales managers would be very happy to assist you at 708-720-2000.

July 13, 2021

I've been coming to this service department since 2013. Always had a great experience. Adam is fantastic. Knows his job and always has a winning attitude! More

by plott66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at Arnie Bauer Buick GMC Cadillac! We sincerely value your business and look forward to your next visit!

July 13, 2021

I came into the service center for an oil change. A few days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rate More

by rsigle34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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