Arnie Bauer Buick GMC Cadillac
Matteson, IL
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They had the car I wanted. Everyone was nice but the process took forever. We are happy with our purchase. We would buy from them in the future. process took forever. We are happy with our purchase. We would buy from them in the future. More
Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not ju it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!! More
I have been a customer of this dealership for many years. All repairs and services are done at the dealership. The personnel are friendly and courteous. I am always satisfied with the service. All repairs and services are done at the dealership. The personnel are friendly and courteous. I am always satisfied with the service. More
They were willing to work with me which I appreciated, my salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to hel salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to help me right away. More
If it weren't for the incessant calls, texts and emails this woukd be a great place for service. Good service, reasonable pricing and friendly atmosphere. this woukd be a great place for service. Good service, reasonable pricing and friendly atmosphere. More
I have been servicing my car with Adam since I brought my car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never l car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never leave not understanding. I have to say great work Adam and thanks for all your help it’s greatly appreciated. More
1st there were 2 men talking to each other at the intake, upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told me that someone would be with me shortly.. Lastly, I could not get a 10 percent discount, because I did not have the physical coupon that Arnie Bauer sent me. i have received discounts in the past at the mention of a price special. This service department allowed a customer to walk off with my keys before, and hid it from the service manager. Perhaps that should have been my last visit. More
The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting. bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting. More
I've been coming to this service department since 2013. Always had a great experience. Adam is fantastic. Knows his job and always has a winning attitude! Always had a great experience. Adam is fantastic. Knows his job and always has a winning attitude! More
I came into the service center for an oil change. A few days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rate days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rated the correct service rep, because he was friendly and gave excellent service. More