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Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,097 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,097 reviews
August 28, 2021
The service was right on time, and I did not have a long wait. The staff were very courteous, and answered all my questions regarding my situation for the visit. wait. The staff were very courteous, and answered all my questions regarding my situation for the visit. More
by snm
Verified CustomerEmployees Worked With
Don’t remember name
August 27, 2021
Great service and friendly staff… excellent waiting area…no improvement needed and would recommend to anyone…overall fast service… friendly staff friendly service and great work area…no improvement needed and would recommend to anyone…overall fast service… friendly staff friendly service and great work More
by chasb50
Employees Worked With
Mark Diehl
August 26, 2021
Bill the service representative has great service experience thank you for great service bill and deserve a raise please give him one thank you very much 😊 experience thank you for great service bill and deserve a raise please give him one thank you very much 😊 More
by Kmac50852kc
Employees Worked With
Bill Neibert
August 26, 2021
Excellent service they were efficient and timelyThe Excellent service they were efficient and timely The drives nice and they always clean it it is great service thank you. Will return I believe in loy Excellent service they were efficient and timely The drives nice and they always clean it it is great service thank you. Will return I believe in loyalty and they are loyal More
by ANGIEKIT
Employees Worked With
Mark Diehl
August 25, 2021
I paid over $2000 worth of charges for repairs. After having my car for several days, I picked it up only for it to abruptly stop on me no less than 10 minutes after pulling away from the service center. having my car for several days, I picked it up only for it to abruptly stop on me no less than 10 minutes after pulling away from the service center. I was almost involved in a multi car accident on Western Avenue because of this. After I was told to have my truck towed back to the service center by an Arnie Bauer Representative, I was furious and told them I should not be responsible for arranging a tow to return my truck back to the service center since they never repaired it completely. After an additional three days in the service center, the service representative told me that the tech did not tighten one of the caliper bolts on my front right tire. This is unacceptable and almost put myself and others at risk of an accident. In addition, I asked for coolant to be placed in my cooling system due to no cold air. This was done and I had cool air for three weeks. Now I have no cooling air anymore. $2000 worth of service repairs does not make sense to me. As a healthcare professional, if I provided this type of service to my patients, this would be called malpractice. I will not return to this service center again. More
by Cherokee22
Employees Worked With
Mark Diehl
August 24, 2021
Mark explains so well of what's going on with my car. He even let's me know when I don't need different services. My car is always ready before the time he gives me. Thanks BUICK!!! even let's me know when I don't need different services. My car is always ready before the time he gives me. Thanks BUICK!!! More
by twyle2120
Employees Worked With
Mark Diehl
August 23, 2021
Made a reservation for a oil change received a reminder that morning showed up at service center they did not know who I was They asked who made the appointment that morning showed up at service center they did not know who I was They asked who made the appointment More
by jnbvo
Employees Worked With
John Kukulka
August 20, 2021
Arnie Bauer Buick is my favorite service shop I purchased my Buick from there and I've been enjoying my Buick ever since the customer care team it's very in tune with what the customers need thank you Arnie my Buick from there and I've been enjoying my Buick ever since the customer care team it's very in tune with what the customers need thank you Arnie Bauer Buick. More
by msmary318
Employees Worked With
Mark Diehl
