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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,097 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

September 10, 2021

Most professional and customer oriented dealership I've ever been to. Customer service is their priority. Thank you. I look forward to having my vehicle serviced at this location. More

by carolflo1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

September 10, 2021

When you pull up for your 330 appointment 5 minutes early and you hear, "I've been waiting for this guy all day" as he's talking to his coworkers, it's all downhill from there. More

by Never again
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember. Young guy lots of ink. Not a memorable experience.
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. I do apologize for any inconvenience. I'd be happy to help with any way I could have made this experience better. This sounds like a coaching issue that I would like to address asap. My name is Jessica. I am the Customer Service Manager for Arnie Bauer. I can be reached at 708-720-7363. I welcome a chance to speak with you. Again thank you for your time. I look forward to speak with you .

September 09, 2021

The the person that I had dealings with did not have my information right and charged me for a service I normally get for free on my warranty. Then the person didn't let me know that my vehicle was ready a More

by Roosevelt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Steffan, Chistopher Baker
Sep 10, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Good afternoon. We are sorry to see that your service visit was not at a 100% level. We would like to get this corrected for you asap. Please feel free to contact Jessica of CS Manager at 708-720-7363. She will be more than happy to help out!

September 08, 2021

What can I say they are all professionals I’m happy with the work that they had done on my vehicles thanks I will recommend people to go there no doubt about it More

by abelino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2021

Great place to get my oil changed and tires rotated! unfortunately my brakes are still squealing every day even though they couldn’t replicate it. hopefully when I bring it in again they can fix this ma More

by My2021sierraisnotwellmade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2021

I want to say that my experience with Arnie Bauer was very friendly and helpful. And that is because of the members of your staff. More

by savanahwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2021

I had a wonderful experience. The fact that I didn’t have to wait any longer than the time that was told me.was awesome. More

by Chloe
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello Chloe, Thanks for kind words. We are happy to hear you were in and out! Was there any where we can improve? We see there is a 3 star rating. If there is somewhere we can improve in we would love to get your feedback. Please contact Jessica at 708-720-7363. She is our CS Manager. She would be happy to hear your input! Thanks again for your time and review. We hope you have a great day!

September 06, 2021

They do a wonderful job of maintaining your car here. Their service is generally very prompt and professional; they’re willing to go the extra mile to keep their customers safe, happy, and comfortable. More

by lab_brat86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 06, 2021

Better communication between service advisor and customer. It seems like the prices differ between what they say it cost to when you bring the vehicle in to service More

by Mr. Dew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We apologize for any miscommunication on our behalf. Please contact Jessica at 708-720-7363 to better assist you. We are hoping she can help with any question you may have. This will also help us better understand if there is a pricing error we may not know of at this time. Thank you again.

Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

September 06, 2021

I have been going to this dealership for 3 years and the work and service is above and beyond ...always done in a timely manner. More

by Stewartje58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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