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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,094 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

September 13, 2021

Great job got me out before the time they said . Service Rep. showed me the problem and had it repaired See you next time for oil change More

by Bichbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I know I had Mark, Mark Diehl
Sep 16, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 13, 2021

Fast service dependanle eductional to my suv recommendations i trust.dependable in reminding me of my appointments More

by gfox_gs54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Brdar, Cody Bakr
Sep 16, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

September 11, 2021

Prompt courteous i appreciated thei frankness my problem with the infotainment board was not resolved because it didnt act up while there I will be back when it does More

by Jlcif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2021

Good service service manger Chris Baker was great to work with in a timely manner great waiting area clean rest room great hot coffee and vending machine tv to watch More

by Jetboy1949
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Chistopher Baker
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Arnie Bauer Buick GMC Cadillac! We do hope we can be of assistance in the future. Take care!

September 11, 2021

Hi, I love this Arnie Bauer location. The service is awesome! Every staff seemed to enjoy their work because they all are so pleasant and helpful! I would recommend this location. Thanks much for the aw More

by Debra Brinson-Flamon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. Thanks for the recommendation, and have an amazing day!

September 10, 2021

The service department is always a pleasure to work with especially Bill Niebert and David Stefan. I think it is ludicrous that you need a twenty-five word minimum. More

by vaughn643
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We hope to see you soon!

September 10, 2021

My write up person…Chris was very friendly and explained what was done on the recall..I did not understand an alignment that differed as 2 weeks earlier that I had … had done and paid for a few weeks earli More

by ocole3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 10, 2021

Most professional and customer oriented dealership I've ever been to. Customer service is their priority. Thank you. I look forward to having my vehicle serviced at this location. More

by carolflo1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

September 10, 2021

When you pull up for your 330 appointment 5 minutes early and you hear, "I've been waiting for this guy all day" as he's talking to his coworkers, it's all downhill from there. More

by Never again
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember. Young guy lots of ink. Not a memorable experience.
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. I do apologize for any inconvenience. I'd be happy to help with any way I could have made this experience better. This sounds like a coaching issue that I would like to address asap. My name is Jessica. I am the Customer Service Manager for Arnie Bauer. I can be reached at 708-720-7363. I welcome a chance to speak with you. Again thank you for your time. I look forward to speak with you .

September 09, 2021

The the person that I had dealings with did not have my information right and charged me for a service I normally get for free on my warranty. Then the person didn't let me know that my vehicle was ready a More

by Roosevelt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Steffan, Chistopher Baker
Sep 10, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Good afternoon. We are sorry to see that your service visit was not at a 100% level. We would like to get this corrected for you asap. Please feel free to contact Jessica of CS Manager at 708-720-7363. She will be more than happy to help out!

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