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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,098 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

September 28, 2021

Outstanding customer service from the customer service manager and Chris service department as well as Greg one of your sales representatives More

by Alice Isaac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg, salesperson , Jessica McCormick, Chistopher Baker
Report | Print
Sep 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Arnie Bauer Buick GMC Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 27, 2021

Brought my son's 2003 Chevy Trailblazer in for oil change/tire rotation and multi-point inspection. Mark D. was my Advisor. I always request Mark because of his knowledge and helpfulness. He recommend More

by golfguy0506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Arnie Bauer Buick GMC Cadillac. We look forward to your next visit! Take care!

September 27, 2021

Pleasant professional reps on phone, professional & prompt service with service department. It doesn’t take a lot of words to compliment More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Oct 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

September 27, 2021

Good experience with the customer service keeping me updated every day. Thanks for the help More

by Lorivaliga
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Oct 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 27, 2021

Always gracious always prompt and courteous never disappointed...Bill is always available for me and my vehicle More

by RGRAYNAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Oct 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We look forward to your next visit! Take care!

September 27, 2021

Car trouble new immediately aftershopvisit. No diagnostic report. Friendly and accommodating. Long history but this experience felt differy More

by Revhrob99
Recommend Dealer
Yes
Employees Worked With
David Steffan
Report | Print
Sep 27, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We greatly apologize for any inconvenience. We are available to assist at your earliest convenience. Please contact our Customer Service Manager Jessica at 708-720-7363 or shop foreman Dave Steffen at 708-720-7352. Both staff member are available and able to assist as soon as possible.

September 27, 2021

Very professional treat customers like they really matter do a great job with your car More

by darrylgeorge60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Report | Print
Oct 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

September 22, 2021

Excellent staff and great communication. Will recommend. Clean comfortable waiting area. Cleaned vehicle without asking, great job. More

by Smurf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Report | Print
Sep 24, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 22, 2021

There was a 2hour delaynin my oil change. Had to come back in the afternoon which ruined my Saturday afternoon More

by djo9766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Report | Print
Sep 24, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 22, 2021

Mark, the service writer, was extremely helpful and knowledgeable explaining what was done to my car. More

by Totallyunluckylady1411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Sep 24, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with Mark! Please don't hesitate to reach out to us if there's anything more we can do!

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