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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,097 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

October 01, 2021

Great customer service, excellent work in repairing issues with my truck. Highly recommended great job More

by normazambrano-14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Oct 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for the recommendation, and have an amazing day! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

October 01, 2021

Fine now. Issues last car with financing. Not pleased how issue was resolved. No one helped More

by vonnie118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydnie Nugent
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Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2021

I am pleased with the service I receive. Always ready for my appointment. Always keeps me informed with what’s going on. More

by Carol Guild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 01, 2021

I don’t think they was honest. I bring car in for a tuneup and another issue no check engine light on but the next day when put my car in garage they Said check engine light came on. Light has never b More

by Carzellexum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chistopher Baker
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We do apologize for any inconvenience. I have gone over the repair with your service adviser. This was an unfortunate series of events. My name is Jessica the Customer Service Manager. I would like to go ahead and take care our your next maintenance visit with us. I'm sorry this visit was not at 100%. Please contact me in the future at 708-720-7363. I will be happy to set up your next complimentary service.

Oct 12, 2021 -

Carzellexum responded

I’m still waiting for service manager to call back and my refund for over charging my bill

Oct 13, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Carzell. Our service manager has made two attempts to contact you . If you would like you can contact him direct 708-720-7350 @ Mark Snyder.

Oct 13, 2021 -

Carzellexum responded

No he hasn’t. He called me once while I was at work and he said it was to loud to hear me me and that he would call later. I still has not heard from him since then. I need him to call me today or I may have to take this problem higher up

Oct 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

So that we do not reach you again at a bad time. What is a better time frame he can reach you ? Or again you can reach him direct at 708-720-7350.

October 01, 2021

I was interested in some floor mats the parts department member told me to contact via internet which I did was told someone would call. They never did More

by jerryivory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2021

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues. More

by nkb778
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, David Brdar, Alyssa Farkas
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 30, 2021

The rep at the front desk was very efficient and courteous. Overall a great experience More

by Candace D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guy at Collision center service desk
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Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 29, 2021

Service writer and staff member's nice friendly and helpful pay attention to customer needs More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Oct 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, We're pleased to know we have been able to exceed your expectations and really help you out! We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2021

Excellent services Bill always does a very good job when handling the services. Much appreciated. He is very professional. More

by erbradley53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Sep 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Bill here at Arnie Bauer Buick GMC Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 28, 2021

Outstanding customer service from the customer service manager and Chris service department as well as Greg one of your sales representatives More

by Alice Isaac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg, salesperson , Jessica McCormick, Chistopher Baker
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Sep 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Arnie Bauer Buick GMC Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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