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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

October 05, 2021

It took a long time to finally find the cause of my problem but you did! Thank you to all! More

by catear904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Mark Snyder, Chistopher Baker, John Kukulka
Report | Print
Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

October 04, 2021

The dealership is nice and clean. Service men that work during the week appear to be friendlier. I believe it's unprofessional to request to have your car washed after it being serviced,then you have to dr More

by chace1027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for your time and review. My name is Jessica the Customer Service Manager. I could not agree with you more on this service. ALL vehicles are to be dried off after wash. Your time here with us is why our lights remain on. For this past service I greatly apologize. I can make sure to have a complimentary Buff and Shine on file for you. When you have the opportunity please contact me direct at 708-720-7363. I will be more than happy to note this on your account and set an appointment as well. Thank you for review and this helpful information. I apologize for the inconvenience.

October 04, 2021

They take good care of you and don’t try to sell you something you don’t need. More

by frankfort8400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Mark Snyder, David Steffan
Report | Print
Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 04, 2021

Vinny was great. He kept me informed on the status of my car. Customer friendly. More

by laddyjoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

October 04, 2021

It's good to deal with one person handling your business. Multiple people will get things mixed up More

by Mr. Dew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Oct 05, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for your review. Glad to hear you were in good hands. Please let us know if there is anything we can help you with in the future! We will happy to get you back with Chris Baker!

October 03, 2021

Staff seemed friendly kept me informed appraised my car. Broke my cabin filter door was a negative More

by willcarothers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSEPH Gromala
Report | Print
Oct 05, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

October 03, 2021

Great customer service always. There was a mix up about my appointment but I was taken care of immediately. More

by rcaset1952
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Chistopher Baker
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 01, 2021

Great customer service, excellent work in repairing issues with my truck. Highly recommended great job More

by normazambrano-14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Oct 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for the recommendation, and have an amazing day! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

October 01, 2021

Fine now. Issues last car with financing. Not pleased how issue was resolved. No one helped More

by vonnie118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydnie Nugent
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2021

I am pleased with the service I receive. Always ready for my appointment. Always keeps me informed with what’s going on. More

by Carol Guild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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